Join our team as a Remote Call Center Liaison (US-Based Only)!
In this role, you'll oversee daily call center performance, mentor and support frontline agents.
Interested? Apply now and take the next step in your career!
Position: Remote Call Center Liaison
- Start Date: Early September 2026
- Equipment Provided and Shipped directly to your home
- Paid Training Included
- Weekly pay/Full time hours
- Schedule: Must be able to work any 8‐hour shift assigned to you Monday–Friday between 8 AM–10 PM EST.
***Must be located in a one of the following approved US states- OHIO, ARKANSAS, FLORIDA, NEVADA , KANSAS, WEST VIRGINIA,TENNESSEE, GEORGIA, MISSOURI, LOUISIANA, OKLAHOMA, MISSISSIPPI, ALABAMA and TEXAS***
Responsibilities include, but are not limited to
- Escalate risks early to protect staffing stability
- Demonstrate comfort with escalation management
- Daily monitoring of performance, attendance, participation
- Possibly help Identify at‐risk agents early and intervene
- If needed maybe assist with tracking early attrition trends and escalate patterns
- Show confidence discussing daily KPI monitoring
- Track team‐wide performance trends
- No authority over headcount, systems etc;
- Collaborate with operations team
Requirements: MUST HAVE 2+ years of RECENT call center leadership or manager experience
(NO EXCEPTIONS)
- Recent experience in leadership with awesome communication, and conflict‐resolution skills.
- Ability to work any shift within 8 AM–9PM EST/CST, Monday–Friday.
- Tech‐savvy and comfortable navigating multiple systems.
- Reliable high‐speed internet and quiet workspace. (NO MOBILE HOTSPOTS ALLOWED)