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Call Center Director Jobs in Arizona (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

The ChillHouse

Be Seen First

Center Director

Phoenix, AZ · On-site

$25 - $35/hr

As a Center Director, you'll play the key role in cultivating an elevated lifestyle with our guests and staff. You will build a close partnership with the CEO of the business to build a strategy that ...

New

The ChillHouse

Be Seen First

Center Director

Phoenix, AZ · On-site

$25 - $35/hr

As a Center Director, you'll play the key role in cultivating an elevated lifestyle with our guests and staff. You will build a close partnership with the CEO of the business to build a strategy that ...

New

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

KinderCare Education

Center Director

Laveen, AZ · On-site

$44K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

KINDERCARE

Center Director

Phoenix, AZ

$45K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

KINDERCARE

Center Director

Goodyear, AZ · On-site

$45K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

KINDERCARE

Center Director

Phoenix, AZ · On-site

$44K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

KINDERCARE

Center Director

Laveen, AZ · On-site

$44K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

Applied ABC

Center Director

Tucson, AZ · On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Center Director - ABA Center (Tucson, AZ) Full-Time | + Comprehensive Benefits Lead with Purpose. Empower with Expertise. Make an Impact. Who We Are At Applied ABC, we're passionate about helping ...

Applied ABC

Center Director

Tucson, AZ · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Center Director - ABA Center (Tucson, AZ) Full-Time | + Comprehensive Benefits Lead with Purpose. Empower with Expertise. Make an Impact. Who We Are At Applied ABC, we're passionate about helping ...

BCForward

Call Center Representative

Chandler, AZ · On-site

$21/hr

  • Medical

  • Dental

  • Vision

Call Center CSR Location: Chandler, AZ 85224 Duration: 12 Months Contract We are seeking a Customer ... Cell phone usage permitted only in designated locations and times as directed by management. Do not ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Arizona

Call Center Director information

See Arizona salary details

$41K

$96K

$149.1K

How much do call center director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center director in Arizona is $95,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $111,800.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Arizona?

The most popular types of Call Center jobs in Arizona are:

What are popular job titles related to Call Center Director jobs in Arizona?

For Call Center Director jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Arizona look for?

The top searched job categories for Call Center Director jobs in Arizona are:

What cities in Arizona are hiring for Call Center Director jobs?

Cities in Arizona with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Arizona as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $95,994 per year, or $46.2 per hour.

Call Center

Just Staffing

Surprise, AZ

$15.50 - $19.50/hr

Full-time

Re-posted yesterday

Job description

Call Center Representative
Just Staffing AZ - Phoenix, AZ
About Just Staffing AZ:
Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding temporary and contract opportunities. We pride ourselves on our commitment to building strong relationships with both our clients and candidates.
Job Summary:
We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center.
Key Responsibilities:
- Respond to incoming calls and emails from customers in a professional and courteous manner
- Troubleshoot issues, answer questions, and provide solutions to customer concerns
- Accurately document customer interactions and maintain detailed records
- Collaborate with team members to ensure efficient and effective call center operations
- Adhere to all company policies, procedures, and quality standards
Qualifications:
- 1+ years of experience as a Customer Service Representative or in a similar call center role
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking abilities
- Proficiency in using computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced, high-volume environment
Working Conditions:
This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a professional office setting, and there may be periods of extended sitting and use of a computer.
Just Staffing AZ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.