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2Nd Shift Call Center Jobs (NOW HIRING)

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

Koniag, Inc.

Call Center Supervisor (Nights)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

Koniag, Inc.

Call Center Supervisor (Mornings)

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

Savard Personnel Group

Call Center Rep

Cincinnati, OH

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Must be able to pass a background check Shifts: * 2nd shift 2p-1030p 3p-1130p 4p-1230a 3rd shift ...

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Must be able to pass a background check Shifts: * 2nd shift 2p-1030p3p-1130p4p-1230a 3rd shift 11p ...

Savard Group

Call Center Rep

Cincinnati, OH · On-site

$650/wk

CALL CENTER REPRESENTATIVE $650+ WEEKLY Join SAVARD Personnel Group - where your skills are valued ... Must be able to pass a background check Shifts: * 2nd shift 2p-1030p3p-1130p4p-1230a 3rd shift 11p ...

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2Nd Shift Call Center information

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How much do 2nd shift call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for 2nd shift call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a 2nd shift call center?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in a 2nd shift call center?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd shift call center?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

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2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center / Confirmation Representative

Great Day Improvements: A Family of Brands

Cincinnati, OH • On-site

$16.75/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 54 rated home improvement suppliers and fitters

Job description

Overview

Champion Window - Call Center Representative / Confirmation

If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.

Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs. 

First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 )  Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour Responsibilities

* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available

* Internal piloting of new programs before executed out to the external call center

* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests

* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy

* Other duties as assigned 

Qualifications

* 1-3 years’ experience working in a call center / customer care environment

* Excellent customer service both written and verbal

* Excellent typing and grammar skills

* Process focused - structure and consistency is key

* Great attention to detail and strong project management skills

* The ability to successfully work as part of a team and autonomously

* Ability to manage several different projects simultaneously

* Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans!  Now Hiring and Honoring Veterans.  Apply today to find your next challenging career. 

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

What Great Day Improvements employees say

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