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How much do 2nd shift call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for 2nd shift call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a 2nd Shift Call Center job?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the 2Nd Shift Call Center position, and why are they important?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd Shift Call Center position?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

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2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 75% Full Time, 16% Part Time, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Bilingual Spanish Call Center Telephone Banker {170188}

Bilingual Spanish Call Center Telephone Banker {170188}

A-Line Staffing Solutions LLC

Jacksonville, FL

$26/hr

Other

Posted 20 days ago

Job description

A-Line Staffing is now hiring Bilingual Spanish Call Center Telephone Banker in Jacksonville, FL . If you are interested in this Bilingual Spanish Call Center Telephone Banker position, please apply to this posting. Bilingual Spanish Call Center Telephone Banker Compensation $26.00 per hour Bilingual Spanish Call Center Telephone Banker Highlights Direct Hire On-site in Jacksonville, FL Full-time: 40 hours/week Training start date: Monday, July 6, 2026 Training schedule: Monday–Friday, 9:00 AM–5:30 PM Schedule flexibility required (may include weekends/holidays); various 1st and 2nd shift schedules may be available after training Bilingual Spanish Call Center Telephone Banker Responsibilities Assist clients through incoming calls related to credit and short-term lending needs Ask probing questions to understand client goals and recommend appropriate solutions Address card servicing needs and identify sales opportunities Respond to customer inquiries/concerns and create customized solutions Sell and fulfill banking products (may include credit cards, lending products, checking/savings) Identify needs requiring licensed sales functions and make referrals to appropriate partners Manage risk in transactions using available tools Deliver a positive client experience through active listening and issue resolution Bilingual Spanish Call Center Telephone Banker Requirements High School Diploma / GED (or equivalent) Bilingual Spanish required 2+ years of call center and/or banking experience and sales experience Intermediate computer proficiency Strong communication skills with the ability to explain options in plain language, build rapport, and handle objections Comfortable receiving ongoing performance feedback/coaching and adapting to change/new technology Strong organizational, decision-making, and problem-solving skills Bilingual Spanish Call Center Telephone Banker Preferred Qualifications Experience in financial services Experience in an inbound/outbound contact center (phone/chat/video) Upselling/cross-selling or telephone sales experience Personal banker experience handling high client volume Attention to detail and strong client-experience focus If you think this Bilingual Spanish Call Center Telephone Banker position is a good fit for you, please apply to this posting!

JOB ID 170188

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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