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Boarding Agent information

See Virginia salary details

$34K

$42.4K

$50.1K

How much do boarding agent jobs pay per year?

As of Aug 15, 2026, the average yearly pay for boarding agent in Virginia is $42,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,901.00 and $46,681.00 per year, depending on experience, location, and employer.

How much do boarding agents make?

Boarding agents typically earn between $12 and $20 per hour, with annual salaries ranging from approximately $25,000 to $45,000 depending on experience, location, and employer. They often work in environments such as airports or transportation hubs and may require security clearances or certifications.

What are the key skills and qualifications needed to thrive as a boarding agent?

To excel as a Boarding Agent, you need excellent organizational and customer service skills, along with a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), boarding procedures, and security protocols is typically required. Strong communication, attention to detail, and the ability to remain calm under pressure are vital soft skills for this role. These qualities are important to ensure smooth passenger boarding, compliance with regulations, and a positive travel experience.

What is a boarding agent?

A Boarding Agent serves as a liaison between ship operators, port authorities, and other maritime stakeholders to ensure smooth vessel operations. They coordinate ship arrivals and departures, handle necessary documentation, and assist with crew matters such as immigration and customs clearance. Boarding Agents must be available around the clock to meet ships at the port and address any logistical or regulatory issues that arise. Strong communication and problem-solving skills are essential for handling the fast-paced and unpredictable nature of the shipping industry.

What are some common challenges faced by boarding agents, and how can they be managed?

Boarding Agents often encounter challenges such as managing tight departure schedules, resolving last-minute passenger issues, and handling overbooked flights. These can be managed effectively by staying organized, maintaining clear communication with passengers and flight crews, and following established protocols. Additionally, adaptability and problem-solving skills help Boarding Agents respond efficiently to unexpected situations. Working in this role requires a balance of strong customer service and adherence to airline regulations, which is supported by regular training and teamwork on the ground staff.

What are popular job titles related to Boarding Agent jobs in Virginia?

For Boarding Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Boarding Agent jobs in Virginia look for?

The top searched job categories for Boarding Agent jobs in Virginia are:

Boarding Agent jobs near you
Infographic showing various Boarding Agent job openings in Virginia as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,444 per year, or $20.4 per hour.

Boarding Agent, Maritime Ship Agent

T. Parker Host

Norfolk, VA • On-site

Other

Re-posted 9 days ago

Job description

Dating back to a century ago in 1923, T. Parker Host quickly developed a strong reputation for offering exceptional service and solutions as a ship agency. HOST is the largest dry bulk agent in the United States and handles nearly 4,000 vessels annually, including dry bulk, breakbulk, tankers and cruise ships. As agents, we represent principals from around the world and coordinate directly with both local and international parties for every ship we're appointed - improving efficiency for our customers. Host Agency continues to develop a strong worldwide network of relationships throughout the maritime community.
In addition to immediately serving our customers' vessels, we offer a range of services to add value and support throughout the supply chain - from forwarding and documentation, to commodity reporting, to cargo monitoring.
Position Summary:
Entry-level position and springboard to embark on a career in the maritime field. Liaise with pilots, tug boats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests and vessel owners to ensure safe and efficient vessel operations while in port. Excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. Must be comfortable with a flexible schedule, working nights and weekends as needed based on vessels' schedules.
Essential Responsibilities and Duties:
Operations Management

  • Boarding of vessels at marine facilities and mid-stream locations
  • Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
  • Coordinate and order vessel husbandry services within authorized funding limits
  • Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required
  • Draft, execute, and dispatch commercial documentation with timeliness and accuracy
  • Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours
  • Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise
  • Travel to and provide operations support to other ports when required by the Host management team
  • Assist in the training and onboarding of new team members as required
Regulatory
  • Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames
  • Verify successful filing of cargo import, entry, and export manifests within required time frames
Service
  • Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships
Education, Knowledge, Experience, Skills and Abilities Required:
  • Prior customer service experience, required. Prior agency experience, a plus.
  • Transitioning military personnel and veterans encouraged to apply.
  • Must have valid driver's license with clean driving record.
  • Strong interpersonal skills including excellent verbal and written communication skills
  • Self-motivated and able to multi-task in a constantly changing work environment
  • Analytical and problem-solving skills
  • Ability to manage high volumes of electronic communication, both in office and while mobile in the field
  • Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations
  • ASBA agency certified or willing to become within first three months of employment
Physical Requirements:
  • Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
  • Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
  • Must be able to lift and carry 50 lbs
  • Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)

HOST, and its affiliated companies, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Skills & Requirements Qualifications

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