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Ticketing Agent Jobs in Virginia (NOW HIRING)

Chenega MIOS

Data Transfer Agent

Springfield, VA · On-site

Req ID: 41178 Summary Data Transfer Agent Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

GAT Airline Ground Support

Customer Service Agent

Henrico, VA · On-site

$14 - $18.75/hr

Customer Service Agent As a customer service agent you are the first impression of a passengers ... Customer service positions encompass checking in and ticketing passengers, escorting passengers to ...

GAT Airline Ground Support

Customer Service Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

Job Summary As a customer service agent you are the first impression of a passengers airport ... Customer Service positions encompass checking in and ticketing passengers, escorting passengers to ...

Unifi

Airport Customer Service Agent Bilingual-IAD

Sterling, VA · On-site

$15.25 - $20.50/hr

Airport Customer Service Agent Bilingual-IAD Unifi Aviation, LLC is seeking individuals to join our ... Handle all aspects of ticketing and check-in by operating a computerized system. This includes ...

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All JobsTicketing Agent JobsTicketing Agent Jobs in Virginia

Ticketing Agent information

See Virginia salary details

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How much do ticketing agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ticketing agent in Virginia is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.16 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What are the duties of a ticketing agent?

A ticketing agent is responsible for selling and issuing tickets for transportation or events, assisting customers with reservations, providing travel information, and handling customer service inquiries. They often use computer reservation systems and need good communication skills to address passenger needs and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

More about Ticketing Agent jobs
What are popular job titles related to Ticketing Agent jobs in Virginia? For Ticketing Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ticketing Agent jobs in Virginia look for? The top searched job categories for Ticketing Agent jobs in Virginia are:
What cities in Virginia are hiring for Ticketing Agent jobs? Cities in Virginia with the most Ticketing Agent job openings:
What are popular job titles related to Ticketing Agent jobs in VA? For Ticketing Agent jobs in VA, the most frequently searched job titles are:
Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Virginia as of August 2026, with employment types broken down into 55% Full Time, 36% Part Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $33,193 per year, or $16 per hour.

City Cruises ALX - Ticket Booth Agent

Hornblower Group

Alexandria, VA • On-site

Other

Re-posted 11 days ago

Hornblower rating

6.6

Company rating: 6.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

6th of 9 rated cruise lines

Job description

Ticket Office Agent

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

Position Summary:

The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.

Duties and Responsibilities:
  • Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
  • Address guests by name and recognize their special occasions
  • Explain products or services and prices, and answer questions from customers
  • Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
  • Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
  • Resolve customer complaints regarding booking, ticketing, and special boarding needs
  • Contact guests about changes to their cruise date, time, or departure location
Other Duties and Responsibilities
  • Additional job duties as assigned
Requirements & Qualifications:
  • Must have a minimum of 1 year customer service experience
  • Required to use computers and computer applications such as Microsoft Word & Excel
  • Must have excellent oral communication skills – expression, listening and comprehension
  • Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
  • Cash handling / basic math skills are required; agents collect money from guests, and return proper change
  • Must meet minimum state age requirements
  • Must be reliable, responsible, and dependable
  • Must possess a service orientation
  • Must be careful about details and thorough in completing tasks
  • Must deal calmly and effectively with high-stress situations

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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