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Ticketing Agent Jobs in Virginia (NOW HIRING)

CRDF Global

Service Desk Analyst

Arlington, VA

$30 - $35/hr

Record resolutions in the ticketing system and write knowledge base articles for common issues. AI ... Experience building at least one working agent or automation in Copilot Studio, Power Automate, or ...

Compass

Marketing Coordinator

Arlington, VA

$25 - $27.50/hr

Manage our internal Zendesk ticketing system, assigning projects to the team based on bandwidth ... Agent Support: Build strong, empathetic relationships with agents and stakeholders through clear ...

New

Flashy Node

You will be responsible for answering questions, brought to you by clients via our ticketing systems, in a respectable amount of time. You will collaborate with other departments and use various ...

nLeague

VITA - Cybersecurity Engineer 3

Richmond, VA · On-site

Investigate and remediate unexcepted agent behavior * Ensure that Integrations are working as ... Respond to and resolve customer inquiries and issues submitted through the ticketing system and SOC

SES

Sr AI Platform Engineer - ZL

Centreville, VA · On-site

What You Will Do Build the AI Coding-Agent Foundation Design and deploy secure, governed BYOK ... ticketing systems, and SaaS services. Establish governance processes for MCP servers, APIs, tools ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

The Manager oversees daily queue management, agent performance, training, and alignment with ... Experience with ITSM ticketing systems (e.g., ServiceNow, Cherwell, Jira Service Management, Remedy)

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

The Manager oversees daily queue management, agent performance, training, and alignment with ... Experience with ITSM ticketing systems (e.g., ServiceNow, Cherwell, Jira Service Management, Remedy)

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All JobsTicketing Agent JobsTicketing Agent Jobs in Virginia

Ticketing Agent information

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How much do ticketing agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticketing agent in Virginia is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.16 per hour, depending on experience, location, and employer.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What does a ticketing agent do?

A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
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Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Virginia as of August 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $33,193 per year, or $16 per hour.

Service Desk Analyst

CRDF Global

Arlington, VA

$30 - $35/hr

Part-time

Posted 29 days ago

Job description

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests. The work splits evenly between standard service desk duties (tickets, endpoints, accounts, onboarding) and building agents in Microsoft Copilot Studio and workflows in Power Automate. Schedule & Location Part-time, approximately 20 to 25 hours per week.

Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred. Remaining hours may be worked remotely.

Days and hours will be set with the IT Director. Responsibilities Service Desk Triage and resolve tickets submitted by phone, email, chat, and the ticketing system. Troubleshoot Windows devices, Microsoft 365 applications, mobile devices, printers, conference room equipment, VPN, and network connectivity.

Administer user accounts in Active Directory, Entra ID, and Microsoft 365, including permissions, licensing, and MFA. Set up and retire devices for new hires and departures, and keep asset records current. Record resolutions in the ticketing system and write knowledge base articles for common issues.

AI & Automation Build and maintain agents in Microsoft Copilot Studio for common requests such as password resets, access requests, and software installations. Build Power Automate workflows for ticket routing, approvals, notifications, and onboarding checklists. Review ticket data to find the most repetitive requests and recommend which ones to automate first.

Monitor deployed agents and workflows for accuracy and correct them when needed. Qualifications Required 3+ years of professional IT experience. Experience in a service desk, help desk, or desktop support role.

Working knowledge of Windows, Microsoft 365, and Active Directory or Entra ID administration. Experience building at least one working agent or automation in Copilot Studio, Power Automate, or a comparable tool. Ability to explain technical issues to non-technical staff.

Ability to work onsite in Arlington, VA a minimum of two days per week. Preferred Experience with an ITSM platform such as Freshservice. PowerShell or Python scripting.

Experience with Azure AI services, REST APIs, or JSON. CompTIA A+, Microsoft 365 Fundamentals, or Power Platform Fundamentals certification. The base pay range for this position is $30 to $35 per hour.

The pay determination demends on a number of factors, including, but not limited to, relevant experience, job-related knowledge, qualifications and skills. CRDF Global is an Equal Opportunity Employer (EOE). CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disabled status.

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