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Email Customer Service Jobs in Virginia (NOW HIRING)

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

... service designs and building large capital projects to expanding throughout the region and ... Provide schedule, route, fare and other general information to phone-in and chat/email customers.

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

... service designs and building large capital projects to expanding throughout the region and ... Provide schedule, route, fare and other general information to phone-in and chat/email customers.

Operation Assistant

Hampton, VA · On-site +1

$13/hr

... Customer Service to all Clients within pipeline -Participate in weekly staff meeting We Provide: -Email -CRM -Paid Training Pay: -Starting at $13/hr+ -6 Hours per week -Paid Training About Us:

... Customer Service to all Clients within pipeline -Participate in weekly staff meeting We Provide: -Email -CRM -Paid Training Pay: -Starting at $13/hr+ -6 Hours per week -Paid Training About Us:

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Follows up on new leads and referrals resulting from telephone, marketing, and email activity

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Email Customer Service information

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Virginia? The most popular types of Email Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Email Customer Service jobs? Cities in Virginia with the most Email Customer Service job openings:
Infographic showing various Email Customer Service job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution.

Customer Support Representative II

Trice Healthcare

Richmond, VA • On-site

$15.75 - $21.50/hr

Other

Re-posted 18 days ago


Job description

Customer Service Representative

Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents. Hours: 8:00am to 5:00pm Education: Phone customer service then will migrate to an email customer service rep.