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Email Customer Service Jobs in Virginia (NOW HIRING)

Customer Service Agents

Alexandria, VA · On-site

$16.50 - $22.25/hr

... Customer Service Agents to support a long-term contract with the US Patent and Trademark Office ... Provide technical support over the phone and/or via email. * Implement solutions based on client ...

Customer Service Representative

Falmouth, VA · On-site

$15 - $20.50/hr

Basic computer competence (Email, document scanning, processing payments from customers, Microsoft ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

Customer Service Representative

Fredericksburg, VA · On-site

$15.75 - $21.50/hr

Basic computer competence (Email, document scanning, processing payments from customers, Microsoft ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

Showing results 21-40

Email Customer Service information

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Virginia? The most popular types of Email Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Email Customer Service jobs? Cities in Virginia with the most Email Customer Service job openings:
Infographic showing various Email Customer Service job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution.

$15.50 - $21.25/hr

Full-time

Medical, Retirement, PTO

Posted 29 days ago


Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

236th of 412 rated retail wholesalers


Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

  • Responds to basic customer inquires regarding products, provides quotes, and handles
  • order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
  • sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase
  • price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on
  • competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and
  • drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or
  • supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and
  • externally via email, using business systems and searching capabilities to find products
  • on the internet.
  • Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.


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