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Email Customer Service Jobs in Virginia (NOW HIRING)

Customer Service Agents

Alexandria, VA · On-site

$16.50 - $22.25/hr

... Customer Service Agents to support a long-term contract with the US Patent and Trademark Office ... Provide technical support over the phone and/or via email. * Implement solutions based on client ...

Customer Service Representative

Falmouth, VA · On-site

$15 - $20.50/hr

Basic computer competence (Email, document scanning, processing payments from customers, Microsoft ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

Customer Service Representative

Fredericksburg, VA · On-site

$15.75 - $21.50/hr

Basic computer competence (Email, document scanning, processing payments from customers, Microsoft ... Service Representative Position. You can also apply directly through our hiring link, use the URL ...

Showing results 21-40

Email Customer Service information

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Virginia? The most popular types of Email Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Email Customer Service jobs? Cities in Virginia with the most Email Customer Service job openings:
Infographic showing various Email Customer Service job openings in Virginia as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution.

Customer Service Representative

First Piedmont Corporation

Chatham, VA • On-site

$16.25 - $20.58/hr

Full-time

Posted 17 days ago


Job description

Description
The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.
Duties and Responsibilities:
  • Respond to customer inquiries in person, via phone and email.
  • Resolve customer complaints in a professional manner.
  • Process work orders and customer payments.
  • Provide product and service information and guidance
  • Document and update customer records based on interactions
  • Follow up with customers to make sure their issues are resolved
  • Identify and escalate complex issues when necessary, to the appropriate department
  • Maintain a positive and empathetic attitude towards customers
  • Stay updated on product knowledge and company policies

Requirements
• High school diploma or general education degree (GED) desired.
• Minimum one (1) years of customer service experience or similar role.
• Proficient in computer operation
Knowledge, Skills and Abilities:
  • Computer literacy and typing skills
  • Attention to detail and accuracy
  • Familiar with Microsoft Office and Microsoft Outlook.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and diffuse upset customers
  • Ability to multi-task and manage time effectively
  • Excellent communication and interpersonal skills

Physical/Mental Demands:
  • Must be able to sit, stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance, and smell.
  • Ability to regularly lift/move up to 15 pounds
  • Office setting with extended periods of sitting and looking at a computer screen