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Weekend Chat Agent Jobs Near Me

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... and weekend support as needed. • The position requires attention to detail, follow-through ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While ... and weekend support as needed. • The position requires attention to detail, follow-through ...

Computing Concepts Inc

Be Seen First

Desktop / IT Help desk support : (5 open roles)

Columbus, OH · On-site

$24/hr

... Agent is the first point of contact for end users seeking IT support through phone and live chat ... Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase. Key ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

... Agent is the first point of contact for end users seeking IT support via phone and live chat in a ... Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

The Service Desk Agent is focused on providing best-in-class customer service, achieving high ... and weekend support as needed. • The position requires attention to detail, follow-through ...

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Weekend Chat Agent information

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How much do weekend chat agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for weekend chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
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Weekend Chat Agent jobs near you
A map of the United States highlighting the number of Weekend Chat Agent job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Weekend Chat Agent job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Posted 6 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH
Duration: 6-12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system,and  uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends, and public holidays