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Chat Agent Jobs in Detroit, MI (NOW HIRING)

Senior Platform Engineer

Ann Arbor, MI

$102K - $140K/yr

We own the services that sit between product-facing chat/agent experiences and the AI runtime layer, the CI/CD and deployment infrastructure that ships them safely, and the internal developer tooling ...

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...

Be Seen First

As an agent, you'll have the freedom to manage your own customer accounts and carrier relationships, while we provide the operational and back-office support you need to grow your business. What We ...

New

Be Seen First

As an agent, you'll have the freedom to manage your own customer accounts and carrier relationships, while we provide the operational and back-office support you need to grow your business. What We ...

New

Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...

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Chat Agent information

See Detroit, MI salary details

$5

$16

$24

How much do chat agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chat agent in Detroit, MI is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.04 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.

What are the most commonly searched types of Chat Agent jobs in Detroit, MI?

The most popular types of Chat Agent jobs in Detroit, MI are:

What are popular job titles related to Chat Agent jobs in Detroit, MI?

For Chat Agent jobs in Detroit, MI, the most frequently searched job titles are:

What cities near Detroit, MI are hiring for Chat Agent jobs?

Cities near Detroit, MI with the most Chat Agent job openings:

Infographic showing various Chat Agent job openings in Detroit, MI as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,306 per year, or $17 per hour.

$102K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Key responsibilities

  • Design and deliver backend and platform services that power AI agent workflows.

  • Contribute to the CI/CD and deployment infrastructure to enable safe and continuous shipping.

  • Build and maintain cloud infrastructure using Infrastructure-as-Code practices.


Thomson Reuters rating

8.9

Company rating: 8.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

35th of 500 rated business services


Job description

About the team

Our Platform Engineering team builds and operates the core backend systems that power CoCounsel's AI agent platform - the infrastructure that lets legal AI agents run reliably at scale. We own the services that sit between product-facing chat/agent experiences and the AI runtime layer, the CI/CD and deployment infrastructure that ships them safely, and the internal developer tooling that other engineering teams build on. We work closely with product, applied-AI, and platform teams to ship AI-driven capabilities faster and more reliably across the business.

As aSenior Platform Engineer, you will design and deliver backend services with growing scope and autonomy, contribute to architectural decisions, and help raise engineering standards across the team.

About the role

  • Design and deliver backend and platform services that power AI agent workflows - request/event ingestion, agent orchestration, document and file handling - improving reliability and delivery speed for product teams building on the platform.

  • Contribute to the CI/CD and progressive-delivery infrastructure that lets both customer-facing product systems and internal developer tooling ship safely and continuously - including release-decoupling work that separates code deployment from customer-facing exposure.

  • Build and maintain the cloud infrastructure the platform runs on - provisioning, capacity, and environment configuration - using Infrastructure-as-Code practices.

  • Make sound architectural decisions for the services you own, with a focus on scalability, reliability, and maintainability within a microservices/event-driven system.

  • Collaborate with product, applied-AI, and infrastructure teams on cross-functional initiatives, contributing to design and helping de-risk complex, multi-system projects.

  • Uphold high engineering standards - code quality, automated testing, observability, CI/CD, and operational excellence - in your own work and in code review.

  • Build and maintain observability into our services - metrics, logging, and tracing - that gives the team visibility into system health and speeds up incident diagnosis.

  • Strengthen monitoring, incident response, and root-cause analysis for production systems running on managed cloud AI runtimes (e.g. AWS Bedrock AgentCore) and Kubernetes.

  • Participate in an on-call rotation to support our customer-facing systems and critical internal tooling - treating every incident as an opportunity to protect the customer experience.

  • Mentor junior and mid-level engineers, sharing knowledge and supporting their technical growth.

About you

  • 4+ years of professional software engineering experience, including experience designing, building, and operating backend systems in production.

  • Strong proficiency in Python (FastAPI or similar) or another backend language, with experience in distributed systems, microservices, and cloud-native development.

  • Hands-on expertise with relational databases (PostgreSQL), caching/messaging systems (Redis), API design, and AWS, including container orchestration with Kubernetes (EKS).

  • Experience with CI/CD pipeline engineering and progressive/safe delivery patterns (e.g. staged rollouts, traffic-shifted or environment-based release strategies).

  • Infrastructure-as-Code practices for managing cloud infrastructure.

  • Hands-on experience with observability tooling (e.g. OpenTelemetry, Datadog) for building and operating production systems.

  • Experience operating systems built on or integrating with LLM/Generative AI infrastructure (e.g. managed agent runtimes, LLM gateways, RAG or document-retrieval pipelines) is a strong plus.

  • Strong system design, debugging, and performance optimization skills, with the ability to make thoughtful trade-offs between speed, quality, and long-term scalability.

#LI- SB1

This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

What's in it For You?

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  • Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $94,900 USD - $176,300 USD. For Ontario, Canada, the base compensation range for this role is $105,000 CAD - $155,000 CAD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com


What Thomson Reuters employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Thomson Reuters

Sourced by ZipRecruiter

Industry

Analytics and business intelligence systems, finance and insurance, business management consulting, professional, scientific, and technical services and software development

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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