Senior Platform Engineer
$102K - $140K/yr
We own the services that sit between product-facing chat/agent experiences and the AI runtime layer, the CI/CD and deployment infrastructure that ships them safely, and the internal developer tooling ...
$102K - $140K/yr
We own the services that sit between product-facing chat/agent experiences and the AI runtime layer, the CI/CD and deployment infrastructure that ships them safely, and the internal developer tooling ...
$102K - $140K/yr
We own the services that sit between product-facing chat/agent experiences and the AI runtime layer, the CI/CD and deployment infrastructure that ships them safely, and the internal developer tooling ...
Detroit, MI · On-site
$33K - $41K/yr
We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
Detroit, MI · On-site
$33K - $41K/yr
We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
Detroit, MI · On-site
$33K - $41K/yr
We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
Detroit, MI · On-site
$33K - $41K/yr
We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
Warren, MI · On-site
$16.50/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Warren, MI · On-site
$16.50/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Warren, MI · On-site
$16.50/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Warren, MI · On-site
$16.50/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Dearborn, MI · On-site
$130 - $185/hr
Senior AI Software Engineer - Multi-Agent Systems (Python, GCP) Location: Dearborn (MI ... Build chat interfaces, APIs, and evaluation or benchmarking tools. * Own features throughout the ...
Dearborn, MI · On-site
$130 - $185/hr
Senior AI Software Engineer - Multi-Agent Systems (Python, GCP) Location: Dearborn (MI ... Build chat interfaces, APIs, and evaluation or benchmarking tools. * Own features throughout the ...
Dearborn, MI · On-site
$112K - $148K/yr
Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...
Quick apply
Dearborn, MI · On-site
$112K - $148K/yr
Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...
Warren, MI · On-site
$40K - $70K/yr
Prior to becoming an agent, I spent 10 years in automotive finance, where I developed a passion for helping people make important financial decisions and achieve their goals. Having lived in this ...
Quick apply
Warren, MI · On-site
$40K - $70K/yr
Prior to becoming an agent, I spent 10 years in automotive finance, where I developed a passion for helping people make important financial decisions and achieve their goals. Having lived in this ...
Detroit, MI · On-site
$23 - $29/hr
As a Customer Care Agent at Marvin, you'll be the go-to expert for our dealers and customers ... Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely ...
Detroit, MI · On-site
$23 - $29/hr
As a Customer Care Agent at Marvin, you'll be the go-to expert for our dealers and customers ... Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely ...
Dearborn, MI · On-site
Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...
Dearborn, MI · On-site
Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...
... • Agent workflows for: interpreting change requests, proposing simulation plans, generating run decks/templates, mesh/BC suggestions, and automated post processing. • Chat + form based UI to ...
... • Agent workflows for: interpreting change requests, proposing simulation plans, generating run decks/templates, mesh/BC suggestions, and automated post processing. • Chat + form based UI to ...
Ferndale, MI · On-site
$40K - $50K/yr
Flexible schedule About our Agency Now in her eighth year as a successful State Farm agent, Kandiss brings a unique background to her role in risk management, with a bachelor's degree in Clinical ...
Quick apply
Ferndale, MI · On-site
$40K - $50K/yr
Flexible schedule About our Agency Now in her eighth year as a successful State Farm agent, Kandiss brings a unique background to her role in risk management, with a bachelor's degree in Clinical ...
Sterling Heights, MI · On-site
$19.72/hr
The Digital Member Center Agent supports members and potential members through phone, email, video, and other digital channels while promoting digital adoption and meeting performance goals. What the ...
Sterling Heights, MI · On-site
$19.72/hr
The Digital Member Center Agent supports members and potential members through phone, email, video, and other digital channels while promoting digital adoption and meeting performance goals. What the ...
Oxford, MI · On-site
$35K - $40K/yr
The agent's wife is part of the team, and their kids often stop by, creating a welcoming and genuine atmosphere. Since opening in 2015, the agency has embraced a work hard, play hard mentality ...
Quick apply
Oxford, MI · On-site
$35K - $40K/yr
The agent's wife is part of the team, and their kids often stop by, creating a welcoming and genuine atmosphere. Since opening in 2015, the agency has embraced a work hard, play hard mentality ...
Be Seen First
Detroit, MI · Remote
As an agent, you'll have the freedom to manage your own customer accounts and carrier relationships, while we provide the operational and back-office support you need to grow your business. What We ...
New
Quick apply
Be Seen First
Detroit, MI · Remote
As an agent, you'll have the freedom to manage your own customer accounts and carrier relationships, while we provide the operational and back-office support you need to grow your business. What We ...
New
Be Seen First
Detroit, MI · Remote
As an agent, you'll have the freedom to manage your own customer accounts and carrier relationships, while we provide the operational and back-office support you need to grow your business. What We ...
New
Quick apply
Be Seen First
Detroit, MI · Remote
As an agent, you'll have the freedom to manage your own customer accounts and carrier relationships, while we provide the operational and back-office support you need to grow your business. What We ...
New
Dearborn, MI · On-site
Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...
Quick apply
Dearborn, MI · On-site
Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...
South Lyon, MI · On-site
$45K - $55K/yr
I've been a State Farm Agent here in South Lyon since 2001, and my roots in this community run deep. I'm an active Chamber of Commerce member, a youth hockey coach, and a familiar face at local ...
Quick apply
South Lyon, MI · On-site
$45K - $55K/yr
I've been a State Farm Agent here in South Lyon since 2001, and my roots in this community run deep. I'm an active Chamber of Commerce member, a youth hockey coach, and a familiar face at local ...
$5.24 - $6.99
0% of jobs
$6.99 - $8.74
0% of jobs
$8.74 - $10.49
0% of jobs
$10.49 - $12.24
2% of jobs
$12.24 - $14
13% of jobs
$14.48 is the 25th percentile. Wages below this are outliers.
$14 - $15.75
38% of jobs
$15.75 - $17.50
11% of jobs
$19.25 is the 75th percentile. Wages above this are outliers.
$17.50 - $19.25
11% of jobs
$19.25 - $21.01
14% of jobs
$21.01 - $22.76
6% of jobs
$22.76 - $24.51
5% of jobs
$5
$16
$24
A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.
| Aspect | Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training in chat software | High school diploma or equivalent; training in customer service skills |
| Work Environment | Online, remote or call center settings, primarily via chat platforms | Call centers, retail stores, or office settings, via phone or in person |
| Industry Usage | Common in e-commerce, tech support, and online services |
Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.
The most popular types of Chat Agent jobs in Detroit, MI are:
For Chat Agent jobs in Detroit, MI, the most frequently searched job titles are:
The top searched job categories for Chat Agent jobs in Detroit, MI are:
Cities near Detroit, MI with the most Chat Agent job openings:

$102K - $140K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
Design and deliver backend and platform services that power AI agent workflows.
Contribute to the CI/CD and deployment infrastructure to enable safe and continuous shipping.
Build and maintain cloud infrastructure using Infrastructure-as-Code practices.
8.9
Based on 22 frontline employees who took The Breakroom Quiz
35th of 500 rated business services
About the team
Our Platform Engineering team builds and operates the core backend systems that power CoCounsel's AI agent platform - the infrastructure that lets legal AI agents run reliably at scale. We own the services that sit between product-facing chat/agent experiences and the AI runtime layer, the CI/CD and deployment infrastructure that ships them safely, and the internal developer tooling that other engineering teams build on. We work closely with product, applied-AI, and platform teams to ship AI-driven capabilities faster and more reliably across the business.
As aSenior Platform Engineer, you will design and deliver backend services with growing scope and autonomy, contribute to architectural decisions, and help raise engineering standards across the team.
About the role
Design and deliver backend and platform services that power AI agent workflows - request/event ingestion, agent orchestration, document and file handling - improving reliability and delivery speed for product teams building on the platform.
Contribute to the CI/CD and progressive-delivery infrastructure that lets both customer-facing product systems and internal developer tooling ship safely and continuously - including release-decoupling work that separates code deployment from customer-facing exposure.
Build and maintain the cloud infrastructure the platform runs on - provisioning, capacity, and environment configuration - using Infrastructure-as-Code practices.
Make sound architectural decisions for the services you own, with a focus on scalability, reliability, and maintainability within a microservices/event-driven system.
Collaborate with product, applied-AI, and infrastructure teams on cross-functional initiatives, contributing to design and helping de-risk complex, multi-system projects.
Uphold high engineering standards - code quality, automated testing, observability, CI/CD, and operational excellence - in your own work and in code review.
Build and maintain observability into our services - metrics, logging, and tracing - that gives the team visibility into system health and speeds up incident diagnosis.
Strengthen monitoring, incident response, and root-cause analysis for production systems running on managed cloud AI runtimes (e.g. AWS Bedrock AgentCore) and Kubernetes.
Participate in an on-call rotation to support our customer-facing systems and critical internal tooling - treating every incident as an opportunity to protect the customer experience.
Mentor junior and mid-level engineers, sharing knowledge and supporting their technical growth.
About you
4+ years of professional software engineering experience, including experience designing, building, and operating backend systems in production.
Strong proficiency in Python (FastAPI or similar) or another backend language, with experience in distributed systems, microservices, and cloud-native development.
Hands-on expertise with relational databases (PostgreSQL), caching/messaging systems (Redis), API design, and AWS, including container orchestration with Kubernetes (EKS).
Experience with CI/CD pipeline engineering and progressive/safe delivery patterns (e.g. staged rollouts, traffic-shifted or environment-based release strategies).
Infrastructure-as-Code practices for managing cloud infrastructure.
Hands-on experience with observability tooling (e.g. OpenTelemetry, Datadog) for building and operating production systems.
Experience operating systems built on or integrating with LLM/Generative AI infrastructure (e.g. managed agent runtimes, LLM gateways, RAG or document-retrieval pipelines) is a strong plus.
Strong system design, debugging, and performance optimization skills, with the ability to make thoughtful trade-offs between speed, quality, and long-term scalability.
#LI- SB1
What's in it For You?
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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Analytics and business intelligence systems, finance and insurance, business management consulting, professional, scientific, and technical services and software development
10,000+ Employees
New York, NY, US