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Live Chat Customer Support Jobs in Remote, OR (NOW HIRING)

Ardent

Care Advisor I

Coos Bay, OR · Remote

... customer support with rigorous backend operations. You will be the human voice and heart of our service, supporting patients and healthcare advocates via phone, email, and chat. Your goal is to ...

Project Sapiens

VP Customer Success

OR · Remote

You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the ... Our Customer Success team keeps and grows our most strategic customers beyond go-live. What you ...

Sherwin-Williams

Store Customer Service Specialist

Roseburg, OR · On-site

$17.25 - $22.75/hr

Your skills, talent and passion make it possible to live this purpose, and for customers and our ... Our people are behind the strength of our success, and we invest and support you in: Life ... with ...

Domino's Franchise

Customer Service Rep

Myrtle Creek, OR · On-site

$15 - $20.25/hr

We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours ... and support. Our people are the reason we're successful today, and why we'll continue to be ...

Domino's Pizza

Customer Service Rep

Myrtle Creek, OR

$15 - $20.25/hr

We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours ... and support. Our people are the reason we're successful today, and why we'll continue to be ...

Domino's

Customer Service Rep

Myrtle Creek, OR · On-site

$15 - $20.25/hr

We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours ... and support. Our people are the reason we're successful today, and why we'll continue to be ...

Sherwin-Williams

Store Customer Service Specialist

Roseburg, OR · On-site

$15.50 - $18.25/hr

Your skills, talent and passion make it possible to live this purpose, and for customers and our ... Our people are behind the strength of our success, and we invest and support you in: Life ... with ...

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Live Chat Customer Support information

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How much do live chat customer support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for live chat customer support in Remote, OR is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a live chat customer support representative?

Live chat customer support representatives are professionals who assist customers in real-time through online chat platforms. They help resolve issues, answer questions, and provide product or service information without the need for phone calls. Their role is crucial in ensuring customer satisfaction by delivering quick, efficient, and friendly support. They often handle multiple conversations at once and are trained to communicate clearly and empathetically.

What are the key skills and qualifications needed to thrive as a live chat customer support representative, and why are they important?

To thrive as a Live Chat Customer Support representative, you need strong written communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and help desk systems is typically required. Active listening, patience, and multitasking are essential soft skills that help build rapport and efficiently handle multiple inquiries. These skills ensure quick, accurate, and friendly service, leading to customer satisfaction and loyalty in a competitive environment.

How does a live chat customer support representative typically handle multiple conversations at once, and what tools are commonly used to manage this workload?

Live Chat Customer Support representatives often manage several customer conversations simultaneously using specialized chat platforms that provide notifications, canned responses, and conversation prioritization features. Multitasking is key, as agents must quickly read, understand, and respond to various inquiries while maintaining accuracy and a friendly tone. Training and experience help agents develop strategies for efficiently switching between chats and resolving issues promptly. Common tools include Zendesk, LiveChat, and Intercom, which are designed to streamline workflows and track performance metrics.

What is the difference between Live Chat Customer Support vs Email Customer Support?

AspectLive Chat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Response TimeImmediate or within minutesHours to a day or more
Work EnvironmentOnline chat platforms, live support softwareEmail clients, ticketing systems
Required SkillsStrong typing, quick problem-solving, communication skillsClear writing, patience, detailed responses

Live Chat Customer Support involves real-time interaction, providing immediate assistance via chat, ideal for quick resolutions. Email Customer Support relies on asynchronous communication, suitable for detailed, documented responses. Both roles require strong communication skills but differ mainly in response time and work environment.

How do you become a live chat customer support?

To become a live chat customer support representative, candidates typically need good communication skills, basic computer proficiency, and customer service experience. Many employers require a high school diploma or equivalent, and some prefer familiarity with customer support tools or CRM software. Training is often provided on the job to familiarize new employees with company-specific systems and protocols.

What are popular job titles related to Live Chat Customer Support jobs in Remote, OR?

For Live Chat Customer Support jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Support jobs in Remote, OR look for?

The top searched job categories for Live Chat Customer Support jobs in Remote, OR are:

Live Chat Customer Support jobs near you
Infographic showing various Live Chat Customer Support job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $39,886 per year, or $19.2 per hour.

Customer Support Quality Manager

OR • On-site

Purple Rain
See more jobs at Purple Rainexternal

Full-time

Re-posted yesterday

Job description

Company Description
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
Our team is very small and friendly.
Hours: Extremely flexible - you can work any weekdays/weekends.
All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week.
We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery.
Primary Responsibilities
- Manage a team of customer support executives
- Train them in best practices
- Making sure all support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation
In addition you will also be handling direct support queries
- Use online software to answer customer questions via email & chat
- Help customers solve a wide variety of issues
- Solve problems creatively
Qualifications
- Excellent written communication skills
- Strong sense of empathy
- Previous experience with web-based customer support tools
- Not a requirement, but a decent sense of humor doesn't hurt :)
- Experience with SaaS
- 3+ Years experience in Customer support
Additional Information
Please specify if you are can handle a multi role.
This is a remote position.
Mandatory information to be sent during application
  1. Expected Hourly rate
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. Any additional skills which we should know about
  6. What support software have you had experience with?

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