ZipRecruiter

Log In

1

Tech Connect Chat Support Jobs in Remote, OR (NOW HIRING)

next page

Showing results 1-20

All JobsTech Connect Chat Support JobsTech Connect Chat Support Jobs in Remote, OR

Tech Connect Chat Support information

See Remote, OR salary details

$27K

$43.4K

$65.9K

How much do tech connect chat support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for tech connect chat support in Remote, OR is $43,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are popular job titles related to Tech Connect Chat Support jobs in Remote, OR? For Tech Connect Chat Support jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Remote, OR look for? The top searched job categories for Tech Connect Chat Support jobs in Remote, OR are:
Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Remote, OR as of June 2026, with employment types broken down into 3% As Needed, 77% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $43,437 per year, or $20.9 per hour.
Tier 1 IT Service Desk Support Specialist

Tier 1 IT Service Desk Support Specialist

iWorks Corporation

OR • On-site, Remote

$35K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Title: Tier 1 IT Service Desk Support Specialist
Location: Remote
*Please note that this position is not open to candidates located in WA, CA, NY, CO, ME, or AK
About iWorks:
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
iWorks Corporation is seeking a Tier 1 IT Service Desk Support Specialist to provide first-level technical support for end users. This role serves as the primary point of contact for technical assistance and focuses on responding to user issues, documenting incidents, troubleshooting common problems, and escalating issues when needed.
*This position is contingent upon contract award
Salary Range: $35,600 - $40,000 - commensurate with the candidate's skills, experience, location, and qualifications.
On a day-to-day basis, you will:
  1. Respond to user requests through phone, email, chat, or ticketing systems
  2. Log, categorize, prioritize, and track incidents and service requests in the ITSM system
  3. Troubleshoot common technical issues such as login problems, application errors, connectivity issues, and printer problems
  4. Provide basic troubleshooting guidance and support to end users
  5. Process user requests including password resets, access changes, software installations, and configuration support
  6. Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation
  7. Maintain communication with users regarding ticket status and resolution
  8. Document incidents, troubleshooting steps, and resolutions within the ITSM tool
  9. Coordinate with Tier 0, Tier 2, and Tier 3 support teams to support service delivery
  10. Participate in training, feedback sessions, and process improvement activities
  11. Track recurring issues and support metrics for reporting purposes

Required Education/Qualifications:
  • Must possess an active Public Trust (or higher) at the time of application.
  • Experience providing customer support or technical support in a help desk or service desk environment
  • Ability to troubleshoot basic technical issues and follow established procedures
  • Experience using ticketing or IT Service Management (ITSM) systems
  • Strong communication and customer service skills
  • Ability to document issues and maintain accurate records
  • Ability to prioritize and manage multiple support requests

Preferred Qualifications:
  • Experience supporting end users in an IT support environment
  • Familiarity with incident tracking and escalation processes
  • Experience working with knowledge base articles or standard operating procedures
  • Experience supporting user accounts, password resets, or software installations

Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.

Apply