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Live Chat Assistant Jobs in Remote, OR (NOW HIRING)

Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in Remote, OR? The most popular types of Live Chat jobs in Remote, OR are:
What are popular job titles related to Live Chat Assistant jobs in Remote, OR? For Live Chat Assistant jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Remote, OR look for? The top searched job categories for Live Chat Assistant jobs in Remote, OR are:
Infographic showing various Live Chat Assistant job openings in Remote, OR as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Student Worker: Tutoring Center Student eTutor (Pool)

Umpqua Community College

Roseburg, OR • On-site

$14.05/hr

Other

Re-posted 5 days ago


Job description

Salary: $14.05 Hourly
Location : UCC Campus, Roseburg, OR
Job Type: Student
Job Number: 2023-00431
Department: Student Employment
Opening Date: 04/07/2025
Closing Date: Continuous
TUTORING CENTER STUDENT ETUTOR (POOL)
Student Worker
The position of Tutoring Center Student eTutor is a pooled position and applications will be reviewed on an as needed, on-going basis.
Are you someone who is organized and innovative? A self-starter who is motivated, positive, and has a strong desire to help others? If yes, then this is the position for you!
As a Student Worker in the position of Tutoring Center Student eTutor, you will be responsible for tutoring UCC enrolled students online in partnership with the Western eTutoring Consortium. This new online platform allows students to request help in specific academic subjects online accessible through Canvas and live tutoring sessions on Zoom or through Writing Lab submissions. The eTutors assist in building up student skills to encourage successful lifelong learning.
REVIEW THE JOB DESCRIPTION HERE:
We need a student worker that understands the importance of their role. If you are looking to gain experience, knowledge and skills that you can apply towards your career, while making a positive impact in a professional environment.
REASONS TO WORK HERE
Fun, innovative atmosphere
Ability to transform lives and enrich communities
Opportunity to work with helpful, caring, and friendly coworkers
Professional Development Opportunities
Beautiful Rural Campus
The Douglas County community through UCC is building upon 50+ years of rich academic experiences and lives changed through higher education. We are a student-centered, positive working environment that thrives on innovation. We are committed to ensuring that everyone who interacts with our campus feels included, valued, and inspired to fulfill our mission to transform lives and enrich communities.
Umpqua Community College is located in beautiful Southern Oregon between the mountains of the Cascade Range to the east and the Coastal Range to the west. Hiking, biking, camping and skiing are a short car ride away and the town is surrounded on all sides by the amazing Umpqua River for fishing and water sports. The area is also home to over 40 wineries and many breweries with a bustling downtown. Roseburg has everything you'd want from a small town and has easy access to the bigger cities of Portland and Eugene by jumping on I-5. Roseburg has live-ability, a friendly feel and is ready to be home to your next career and family adventure.
QUALIFICATIONS
QUALIFICATIONS:
Required Qualifications:
  • Live eTutors must have:
    1. Empathy and understanding of the difficulties faced by a diverse group of learners.
    2. The ability to communicate effectively in their subject(s).
    3. Evidence of positive, constructive tutoring interactions with students.
    4. A desire to improve tutoring skills by taking advantage of additional training sessions and constructive feedback.
    5. The ability to craft tactful, constructive responses to students regardless of the student's skill or education level.
    6. A willingness to use all capabilities of Zoom, including the whiteboard, chat box, file share, and audio. Use of audio is required for all live eTutors.
    7. Experience with word processing programs and any other apps or websites that may be of use in the subject(s) they tutor.
  • Math tutors must have:
    1. Proficiency in using a calculator to solve mathematical problems and the ability to give directions on how to manipulate at least one commonly used graphics calculator
    2. Proficiency in at least one area of mathematics offered by eTutoring (Beginning Algebra is a minimum requirement).
  • Writing Tutors must have:
    1. Experience tutoring writing, a wide range of writers, writing assignments, styles, and stages of the writing process.
    2. Follow eTutoring's protocols and practices, including constructing responses according to eTutoring's requirements.
    3. Respect for and knowledge of a diverse range of writers and their processes.
    4. Knowledge of and sensitivity to cultural and/or language norms that may play a part in the writer's work, especially with regard to multilingual writers.
    5. Sufficient flexibility in their school and work schedules to accommodate an extra 2.5 hours of eTutoring in December and March for Super Writing Tutor Weeks.
    6. Comfort and familiarity with the rules and grammar governing the English language.
    7. Experience with word processing programs and reliable access to programs capable of both opening and saving in .doc, .docx, and .rtf formats.
Preferred (Not Required) Qualifications:
  • Writing Tutors should have:
    1. The ability to compose and type at a fairly rapid rate.
    2. Sufficient knowledge of the writing process to empathize with and be sensitive to other writers.
    3. Writing is characterized by a friendly, personal tone.

SUPPLEMENTAL INFORMATION
SPECIAL INSTRUCTIONS TO APPLICANTS:
For full consideration applicants must submit with their application all of the following:
  1. A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position;
  2. Current resume that includes educational and professional work experience;
  3. A list of 3 professional references listing contact information including email address;

VETERANS PREFERENCEUmpqua Community College Honors Veterans Preference
Applicants are eligible to use Veterans' Preference when applying with Umpqua Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.
Documents Required
  • Member Copy 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215)
  • or...
  • Letter from the US Department of Veterans' Affairs indicating receipt of a non-service connected pension. Disabled Veterans must also submit a copy of Veterans disability preference letter from the Department of Veterans Affairs. You can request copies of your military service record through the National Archives website.

For information regarding Veterans' Preference qualifications, visit www.oregonjobs.com.
If you wish to self-identify under Section 503 as an individual with a disability, please provide this information by completing Department of Labor Form CC-305 available at www.dol.gov.
Statement of Equal Opportunity Umpqua Community College is an Equal Opportunity Employer. This means that we will extend equal opportunity to all individuals without regard for race, religion, color, sex, national origin, age, disability, handicaps or veterans status. This policy affirms UCC's commitment to the principles of fair employment and the elimination of all vestiges of discriminatory practices that might exist.
Employment with Umpqua Community College is contingent upon background check approval.
Oregon Basic Sick Leave
Gain experience while attending school
Put knowledge to a practical use
Build a network to help in your career
01
Have you reviewed the Supplemental Information section of this job posting and have you attached all required documentation, including any applicable required documentation for Veteran's Preference?(Please note that missing documents will disqualify your application and it will be marked as incomplete)
  • Yes
  • No

02
Do you meet and/or exceed the minimum qualifications for this position?
  • Yes
  • No

03
Have you reviewed the full job description for this position via the link in the posting?
  • Yes
  • No

04
UCC employees must work and reside in the State of Oregon at the time their work is being performed. Are you, or will you be residing in the State of Oregon by the start date of this position?
  • Yes
  • No

Required Question