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Phone Agent Jobs in Oregon (NOW HIRING)

CRMG

Leasing Agent

Oregon City, OR

$19 - $21/hr

A monthly $25.00 cell phone stipend and mileage reimbursement. What we'll do for you as the Leasing Agent (Employee Benefits): The Leasing Agent is eligible for benefits first of the month following ...

CRMG

Leasing Agent

Oregon City, OR · On-site

$19 - $21/hr

A monthly $25.00 cell phone stipend and mileage reimbursement. What we'll do for you as the Leasing Agent (Employee Benefits): The Leasing Agent is eligible for benefits first of the month following ...

CRMG

Leasing Agent

Portland, OR · On-site

$19 - $22/hr

A monthly $25.00 cell phone stipend and mileage reimbursement. What we'll do for you as the Leasing Agent (Employee Benefits): The Leasing Agent is eligible for benefits first of the month following ...

Fortegra

Insurance Sales Agent

Beaverton, OR · On-site

$65K - $75K/yr

Company Description Fortegra Personal Insurance Agency is currently looking for individuals with superior phone skills for our Life and Health Insurance Inside Sales Agent position. We provide ...

Career Search

Guest Experience Agent

Lincoln City, OR · On-site

$16 - $20.25/hr

Guest Experience Agent Meredith Lodging, LLC is seeking a full-time Guest Experience Agent for ... Make reservations for vacation rentals via phone and email; confirm online bookings with guests and ...

Fortegra

Insurance Sales Agent

Beaverton, OR · On-site

$65K - $75K/yr

Company Description Fortegra Personal Insurance Agency is currently looking for individuals with superior phone skills for our Life and Health Insurance Inside Sales Agent position. We provide ...

Career Search

Guest Experience Agent

Lincoln City, OR · On-site

$16 - $20.25/hr

Guest Experience Agent Meredith Lodging, LLC is seeking a full-time Guest Experience Agent for ... Make reservations for vacation rentals via phone and email; confirm online bookings with guests and ...

Canterbury Hotel Group

Front Desk Agent

Portland, OR · On-site

$16 - $16.25/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and ... Manage online and phone reservations * Inform guests about payment methods and verify their credit ...

Delta Hospitality Group Inc

Front Desk Agent

Portland, OR · On-site

$17 - $18/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as ... Confirm phone and online reservations * Respond to guest needs, requests, and complaints * Collect ...

Delta Hospitality Group Inc

Front Desk Agent

Portland, OR · On-site

$17 - $18/hr

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as ... Confirm phone and online reservations * Respond to guest needs, requests, and complaints * Collect ...

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All JobsPhone Agent JobsPhone Agent Jobs in Oregon

Phone Agent information

See Oregon salary details

$10

$19

$64

How much do phone agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for phone agent in Oregon is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $18.32 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in Oregon?

For Phone Agent jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in Oregon look for?

The top searched job categories for Phone Agent jobs in Oregon are:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,905 per year, or $19.7 per hour.

Agent's Assistant - State Farm Agent Team Member

Milwaukie, OR • On-site

Dimitri Kondos - State Farm Agent
See more jobs at Dimitri Kondos - State Farm Agentexternal

$40K - $60K/yr

Full-time

Medical, PTO

Re-posted 28 days ago

Job description

ROLE DESCRIPTION:
As Agent's Assistant - State Farm Agent Team Member with Dimitri Kondos - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Dimitri Kondos - State Farm Agent is eager to bring aboard your collaborative presence.
BENEFITS:
  • Competitive Salary 
  • Commission
  • Growth potential/Opportunity for advancement within my office
  • PTO
  • Health benefits
  • Valuable career-building experience
  • License Renewal compensation
  • Hiring Bonus
RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options. 
QUALIFICATIONS:
  • Insurance licenses required by first day of employment.
  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Comfortable communicating via email, phone and text. 
  • Proactive in problem-solving
  • Able to work in and manage a team environment
  • Experience in Windows computer applications
  • Able to succeed in a fast-paced environment