Illinois; Iowa - Remote About the Role The Investor Services Manager at SS&C GIDS, Inc. is ... This position will have strong oversight of correspondence and live chat operations and requires a ...
Illinois; Iowa - Remote About the Role The Investor Services Manager at SS&C GIDS, Inc. is ... This position will have strong oversight of correspondence and live chat operations and requires a ...
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Evening/Weekend Contract Therapist
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Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not ... Answer questions throughout the entire user journey via live chat, email, and Zoom calls. * Lead ...
Staff Customer Support Advocate (North America - Remote)
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Access Stride Health to support your health and financial well-being Compensation * $70 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
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Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not ... cycle with live chat, email, and Zoom calls. * Create bug reports to escalate to engineering.
Customer Support Advocate (North America - Remote)
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De-escalate customer issues and provide step-by-step solutions via phone, email and chat ... Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum
$16 - $21.75/hr
De-escalate customer issues and provide step-by-step solutions via phone, email and chat ... Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum
Customer Service Specialist I - Fully Remote!
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... chat using exceptional customer service * Effectively de-escalate customer concernsusing calm ... live. Every day, you'll help bring this mission to life by building community and delivering ...
Customer Service Specialist I - Fully Remote!
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... chat using exceptional customer service * Effectively de-escalate customer concernsusing calm ... live. Every day, you'll help bring this mission to life by building community and delivering ...
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Implementation Coordinator I
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This is a remote role with occasional requirement to come into our Portland, OR office for customer ... Accurate typing skills, 65 WPM or higher Preferred Skills: * Knowledge of claims administration PAY ...
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Implementation Coordinator I
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Implementation Coordinator I
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Remote Live Chat Typing information
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| Aspect | Remote Live Chat Typing | Remote Customer Service Representative |
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| Work Environment | Online, from home, chat platforms | Online or call center, multi-channel communication |
| Industry Usage | E-commerce, tech support, online services | Retail, telecom, banking, various sectors |
| Job Focus | Typing and responding via chat | Handling customer inquiries, problem-solving |
Remote Live Chat Typing primarily involves responding to customer queries through chat platforms, focusing on fast and accurate typing. Remote Customer Service Representatives may handle chats, calls, or emails, providing broader support. While both roles require good communication skills, Remote Customer Service Representatives often need additional customer service training and may handle more complex issues. The roles overlap in online work environments and customer interaction but differ in scope and responsibilities.
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 24 days ago
Job description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Manager, Investor Services
Locations: Arizona; New York; Florida; Texas; Washington; Missouri; Connecticut; New Hampshire; Indiana; Nevada; Michigan; Minnesota; South Carolina; North Carolina; Massachusetts; California; Delaware; Ohio; Colorado; Arkansas; Georgia; Illinois; Iowa - Remote
About the Role
The Investor Services Manager at SS&C GIDS, Inc. is responsible for overseeing the daily operations of the Investor Services team, ensuring the accurate and timely processing of investor requests and transactions, and maintaining exceptional client relationships. This role involves managing a team, optimizing workflows, and contributing to the overall success of the investor services function.
This position will have strong oversight of correspondence and live chat operations and requires a high level of expertise in live chat and written client correspondence.
Why Join SS&C
SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.
You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.
How You Will Make an Impact
- Lead, mentor, and develop a team of Investor Services professionals, including performance management, training, and scheduling.
- Oversee the accurate and timely processing of investor subscriptions, redemptions, transfers, and other capital activity.
- Ensure compliance with all relevant regulatory requirements, company policies, and service level agreements.
- Act as a primary point of contact for complex investor inquiries and escalated issues, providing prompt and effective resolutions.
- Oversee and enhance correspondence and live chat operations, ensuring consistent quality, timeliness, and professionalism in all investor communications.
- Collaborate with internal departments (e.g., fund accounting, legal, compliance) to ensure seamless service delivery and resolve inter-departmental issues.
- Identify and implement process improvements to enhance efficiency, accuracy, and client satisfaction within the Investor Services team.
- Prepare and review investor statements, reports, and correspondence.
- Participate in client meetings and due diligence sessions as required.
- Maintain comprehensive knowledge of fund structures, products, and industry best practices.
- Contribute to the development and implementation of new systems and technologies to support investor services operations, including tools supporting live chat and digital communication channels.
Required Experience
- Minimally requires a Master's degree and 4 years of related experience, or Bachelor's degree and 6 years of related experience, or high school degree and 8 years of related experience.
- 2+ years of experience in a leadership or supervisory position.
- Strong understanding of various fund structures (e.g., hedge funds, private equity funds) and related regulatory frameworks.
- Excellent communication (written and verbal) and interpersonal skills with the ability to interact effectively with diverse stakeholders.
- Demonstrated expertise in managing live chat platforms and written client correspondence; a high level of live chat and correspondence knowledge is required.
- Proven ability to manage and motivate a team, fostering a collaborative and high-performing environment.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience with investor CRM systems, digital communication platforms, and fund administration software is highly desirable.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Join SS&C, where innovation meets global opportunities. Click here to apply.
#LI-JS1
#LI-Remote
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.New York: The expected base salary for the position is between $70,000 USD to $80,000 USD. Washington: The expected base salary for the position is between $70,000 USD to $80,000 USD. California: The expected base salary for the position is between $70,000 USD to $80,000 USD. Colorado: The expected base salary for the position is between $70,000 USD to $80,000 USD. Maryland: The expected base salary for the position is between $70,000 USD to $80,000 USD. Illinois: The expected base salary for the position is between $70,000 USD to $80,000 USD. Massachusetts: The expected base salary for the position is between $70,000 USD to $80,000 USD. Minnesota: The expected base salary for the position is between $70,000 USD to $80,000 USD. Vermont: The expected base salary for the position is between $70,000 USD to $80,000 USD. District of Columbia: The expected base salary for the position is between $70,000 USD to $80,000 USD.In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
About Saia
Sourced by ZipRecruiter
Industry
Real estate
Company size
10,000+ Employees
Headquarters location
Duluth, GA, US
Year founded
1924