Remote Zendesk Chat Support Jobs in Springfield, OR

Chat and Change Counseling, LLC is actively seeking a dedicated and empathetic Licensed Mental Health Therapist to join our team in Eugene, Oregon. This full-time position offers the flexibility of remote work while allowing you to provide essential mental health services to individuals grappling with trauma-related issues. You will play a critical role in facilitating recovery for trauma survivors, demonstrating your expertise and compassion in a supportive outpatient setting.

At Chat and Change Counseling, LLC, we are passionate about creating a safe and nurturing environment for individuals affected by trauma. Our focus is on providing comprehensive, trauma-informed care tailored to each patient’s unique history and needs. We offer specialized treatment for conditions such as post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders, helping our clients regain control of their lives and fostering resilience.

This position is rooted in a dynamic outpatient office that values a collaborative approach to mental health care. While primarily remote, our team engages with one another through virtual meetings and team-building activities, ensuring that all therapists feel connected, informed, and supported. We pride ourselves on fostering a collegial atmosphere, prioritizing communication and collective professional growth amongst staff.

• Conduct comprehensive trauma-informed assessments to develop an understanding of patients’ trauma histories and identify effective treatment pathways.
• Formulate and implement individualized treatment plans that focus on trauma recovery, equipping patients with the skills necessary for resilience.
• Utilize evidence-based therapeutic modalities, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to assist patients in processing their trauma.
• Facilitate individual and group therapy sessions, enabling clients to navigate their experiences and establish coping strategies.
• Collaborate closely with psychiatrists and interdisciplinary team members to promote integrated care coordination.
• Provide immediate crisis intervention and support during emergency trauma situations, ensuring patient safety and well-being.
• Educate patients and families on trauma responses, empowering them with knowledge of coping mechanisms and available resources.
• Maintain meticulous and confidential documentation in line with legal and ethical standards, utilizing electronic health record (EHR) systems for efficient record-keeping.
• Participate in regular case consultations, team meetings, and professional development sessions focused on advancing trauma-informed care practices.
• Stay informed of the latest research developments and best practices in trauma therapy to continually elevate patient care.

The individuals you will assist at Chat and Change Counseling are primarily those impacted by trauma, including survivors of abuse, violence, and other distressing life experiences. Your expertise will significantly influence their healing journeys, addressing complex mental health conditions that demand sensitivity, a deep understanding of trauma, and courage.

• A master’s or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
• Current and valid licensure as an LCSW, LPC, or LMFT in the state of Oregon.
• A strong theoretical framework in trauma-related disorders and trauma-informed treatment methodologies.

• A minimum of 2 years of post-licensure clinical experience, demonstrating a working knowledge of trauma-focused therapeutic interventions.
• Proven ability to connect with clients through compassionate, non-judgmental communication and interpersonal skills.
• Experience creating a calming and supportive therapeutic atmosphere, particularly in high-stress situations.
• Comfort with EHR systems and general technology to ensure smooth documentation and client management.

We offer a competitive salary range of $90,000 to $100,000 annually, commensurate with experience and qualifications. Our benefits package includes:

• Comprehensive healthcare coverage to support your well-being.
• A retirement savings plan with employer-matching contributions to help you secure your financial future.
• Generous paid time off (PTO) policy, along with paid holidays to promote a healthy work-life balance.
• Professional liability insurance coverage, safeguarding you in your practice.
• Continued education opportunities and support for your ongoing professional development.
• Career growth avenues within our trauma-informed practice, encouraging you to advance within the organization.
• A nurturing and cooperative work environment that values your contributions.

If you are passionate about making a tangible difference in the lives of trauma survivors and wish to work in a supportive and innovative environment, Chat and Change Counseling, LLC welcomes your application. Join our dedicated team of professionals and help guide individuals on their road to recovery.

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and qualifications. We look forward to finding a skilled therapist who shares our commitment to trauma-informed care and patient-centered practices.