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Chat Support Jobs in Springfield, OR (NOW HIRING)

Ulta Beauty, Inc.

Lead Cashier

Springfield, OR

$16.50 - $20.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Springfield, OR · On-site

$16.50 - $20.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Springfield, OR

$16.50 - $20.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Varsity Tutors

Cursor Tutor

Eugene, OR · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

Engage with customers via phone, email, and chat to understand their needs and schedule ... Collaborate with our sales team to provide seamless support throughout the sales process, from ...

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

Engage with customers via phone, email, and chat to understand their needs and schedule ... Collaborate with our sales team to provide seamless support throughout the sales process, from ...

Kiefer Mazda

Sales BDC

Eugene, OR

Engage with customers via phone, email, and chat to understand their needs and schedule ... Collaborate with our sales team to provide seamless support throughout the sales process, from ...

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Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Springfield, OR

Chat Support information

See Springfield, OR salary details

$14

$26

$46

How much do chat support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat support in Springfield, OR is $26.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Springfield, OR? The most popular types of Chat Support jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Chat Support jobs? Cities near Springfield, OR with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, OR as of July 2026, with employment types broken down into 5% Locum Tenens, 54% Full Time, 10% Part Time, 30% Contract, and 1% Summer. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $56,077 per year, or $27 per hour.

Crisis and Support Services Advocate-Bilingual required

Hope & Safety Alliance formerly Womenspace

Eugene, OR

$19.58/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description


Position Title: Crisis and Support Services Advocate-Bilingual required
Supervisor: Programs Director
Location: Main office
Schedule: Monday-Friday during training; Shifts vary after training
Employment status: 40 hours/week; range 19.58/hour non-exempt status, plus 100% paid medical, vision, dental and Employee Assistance Program, 3% retirement match, generous PTO package, paid holidays, Paid Family Medical Leave, opportunity for internal growth and promotion, Public Service Loan Forgiveness (PSLF) qualifying employee.
Hope amp; Safety Alliance is committed to providing a workplace that is welcoming, and everyone is valued. Hope amp; Safety Alliance has been providing hope and safety to survivors of domestic violence for over 45 years. We believe everyone has the right to a life free from violence and fear of abuse. Each year we serve thousands of survivors and children. We provide resources, services, and programs in support of our mission.
Position Summary:
As a Crisis and Support Services Advocate you work as an integral part of a team providing survivor-centered, trauma-informed advocacy to individuals impacted by domestic violence, sexual assault, dating violence, intimate partner violence, and stalking in Lane County.
Who you are:
You work well independently and as part of a team, and you can multitask in a fast-paced environment and interact professionally, calmly, and equitably at all times.
You relate effectively and respectfully with people of all ages and from diverse backgrounds and work to promote a culturally diverse and inclusive environment.
You have familiarity with crisis de-escalation techniques and can use mature judgment in decision-making and conflict resolution.
You understand oppression and gendered violence, including the intersection of systemic injustices based on race, gender identity, sexual orientation, and ability.
You understand the impacts of trauma and the importance of delivering collaborative, trauma-informed services for survivors of domestic and sexual violence.
You share Hope amp; Safety Alliance’s commitment to social change, equity, and inclusion, and are united in our vision of building a future free from violence and oppression.
Responsibilities:
Answer the crisis line and chat in a courteous and professional manner, and provide the following services:
Advocacy and safety planning
Emotional support, peer counseling, and crisis intervention
Referrals, resources, and information about community partner agencies
Assistance determining client priorities and needs.
Take Crisis line shifts and be a part of the agencies 24-hour Back-up rotation.
Emergency shelter, transportation, and delivery of essential items, Provide information on domestic violence dynamics, healthy relationships, and parenting.
Collect and record demographic information and enter stats into database for tracking purposes.
Learn new software and technology and use it for communication, tracking, etc.
Work with community partners to provide accurate program information and referrals.
Other duties as assigned
Required Qualifications:
Bilingual Required
Experience working with survivors of domestic violence or sexual assault.
Flexibility, and ability to focus and multitask in a fast-paced or remote working environment.
Ability to work well with a variety of people from diverse backgrounds.
Commitment to building a multi-racial diverse team.
Demonstrated ability to problem solve and be proactive.
Highly skilled in oral and written communication, and active listening.
Understanding of safety planning and the necessity of strict adherence to confidentiality.
Ability to use Microsoft Office Suite, and the internet, and learn new computer programs as needed.
Ability to remain up to date on current technology systems, learn new technology systems, and implement within the scope of duties.
Maintain a level of comfort and ability around basic technology (email, database, text, chat, etc.) as well as future systems as our technology needs to progress
Lived experience as a survivor of domestic violence highly valued.
Completion of provided 40-hour domestic and sexual violence advocacy training (or equivalent approved by the CEO) within the first six months of employment.
Background Check: The Department of Justice requires Hope amp; Safety Alliance to conduct a background check, fingerprint report, and a search of local and national sex offender registries based on each state of residency for the previous five years.
Work Environment:
This position requires long periods of time working at a computer and talking on a telephone. A domestic violence agency environment can potentially shift from stable to highly charged, and all employees must remain calm, creative, and flexible.
Contagious Disease Considerations:
Protecting the health and safety of our community, including our team is our highest priority, therefore all staff must be vaccinated. Hope amp; Safety Alliance takes great care to ensure the office is maintained in accordance with CDC guidelines and provides all the necessary protective equipment: masks, face shields, gloves, and hand sanitizer.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

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