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Chat Support Jobs in Springfield, OR (NOW HIRING)

AO Globe Life

Virtual Benefit Support Specialist

Eugene, OR · On-site +1

$70K - $119K/yr

AO Globe Life provides the training, coaching, and support needed to confidently guide families through important insurance decisions. Our virtual resources, daily mentorship, and online training ...

Varsity Tutors

Cursor Tutor

Eugene, OR · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Guides students through writing code with AI suggestions, using chat to generate and modify code ...

Kiefer Mazda

Sales BDC

Eugene, OR

Engage with customers via phone, email, and chat to understand their needs and schedule ... Collaborate with our sales team to provide seamless support throughout the sales process, from ...

Kiefer Mazda

Sales BDC

Eugene, OR · On-site

Engage with customers via phone, email, and chat to understand their needs and schedule ... Collaborate with our sales team to provide seamless support throughout the sales process, from ...

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All JobsChat Support JobsChat Support Jobs in Springfield, OR

Chat Support information

See Springfield, OR salary details

$14

$26

$46

How much do chat support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for chat support in Springfield, OR is $26.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Springfield, OR?

The most popular types of Chat Support jobs in Springfield, OR are:

What are popular job titles related to Chat Support jobs in Springfield, OR?

For Chat Support jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Springfield, OR look for?

The top searched job categories for Chat Support jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Chat Support jobs?

Cities near Springfield, OR with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $56,077 per year, or $27 per hour.

Remote Licensed Mental Health Therapist - Full-Time Position

Eugene, OR • Remote

Chat and Change Mental Health
See more jobs at Chat and Change Mental Healthexternal

Full-time

Posted 7 days ago

Job description

Position Overview

We are seeking a dedicated and compassionate Licensed Professional Counselor to join our innovative team at Chat and Change Mental Health, operating remotely from Eugene, Oregon. This full-time position allows you to leverage your skills in mental health counseling while providing essential support to individuals in need of mental health services. Our focus is on fostering mental wellness through outstanding therapy, all conducted through our telehealth platform.

About the Organization

Chat and Change Mental Health is a progressive telehealth provider dedicated to delivering outstanding mental health care. We strive to empower our clients through therapeutic relationship-building and evidence-based practices. Our mission centers on inclusivity and accessibility, ensuring that quality mental health care reaches communities anywhere and everywhere. As part of our team, you will not only support individuals in overcoming their challenges, but you will also contribute to advancing the mental health landscape in a meaningful way.

Work Environment

This role is entirely remote, enabling you to provide essential counseling services from the comfort of your own home or any location that suits you. The position offers flexibility in scheduling, allowing you to create a working pattern that fits your life. You will have access to our user-friendly counselor portal, designed specifically to help you manage your caseload effectively, from booking appointments to tracking client progress.

Key Responsibilities

As a Licensed Professional Counselor, you will:

  • Conduct comprehensive mental health assessments through video consultations, utilizing ethical practices to support clients' needs.
  • Implement solution-focused treatment methodologies, tailoring your approach to meet each client's unique circumstances.
  • Design and develop personalized treatment plans that reflect clients' goals while considering their emotional and psychological needs.
  • Facilitate therapeutic conversations to help clients gain insights into their emotions, thoughts, and relationships.
  • Monitor client progress closely, adjusting treatment plans as necessary to implement effective coping strategies for overcoming challenges.
Patient Population / Client Focus

Our client demographic is diverse, encompassing individuals facing various mental health challenges such as anxiety, depression, trauma, and relationship issues. We emphasize creating a supportive environment where clients feel safe to express themselves and explore their concerns. You will be matched with clients that align with your specialties and preferences, ensuring alignment of your expertise with their needs.

Qualifications

The ideal candidate will possess the following qualifications:

  • A Master’s degree in Counseling or a related field.
  • Active and unrestricted licensure as a Professional Counselor (LPC) within the state of Oregon.
  • Ability to work independently without supervision, demonstrating strong self-management skills.
  • Exceptional interpersonal skills to build trusting relationships with clients.
  • Proficiency with technology, as you will utilize digital platforms for video counseling and administrative tasks.
Preferred Experience

While not mandatory, experience working in a telehealth environment or providing counseling services to specific populations (such as children, couples, or substance abuse) is highly valued. Familiarity with evidence-based practices and the ability to implement a range of therapeutic techniques will enhance your effectiveness in this role.

Compensation and Benefits

This full-time position offers a competitive annual salary ranging from USD 90,000 to 100,000, contingent upon the hours worked. We provide a sign-on bonus to welcome you aboard. Additional benefits include:

  • Complete flexibility in your schedule, allowing you to work at times that suit your lifestyle.
  • A personalized caseload, enabling you to focus on clients that resonate with your strengths and specialties.
  • Access to an all-in-one counselor portal for scheduling, client management, and providing therapy.
  • Weekly direct deposit pay structure for financial peace of mind.
  • A monthly healthcare stipend for full-time professionals to support your well-being.
Career Growth Opportunities

Joining Chat and Change Mental Health opens the door to potential career advancement opportunities within our organization. We believe in nurturing talent and providing professional development pathways that may involve additional training, certifications, or leadership roles. Your journey with us can expand as we grow together, enhancing your career while enriching the lives of our clients.

Why Join Our Team

If you are passionate about making a difference in the lives of individuals seeking mental health support, then Chat and Change Mental Health is the right place for you. Our commitment to high-quality care and focus on provider well-being creates an enriching environment where you can flourish. We value your unique contributions and are here to support your journey as a mental health professional.

Application Information

Don’t miss the opportunity to be part of a visionary team dedicated to improving mental health resources. If you meet the qualifications and are excited about contributing to our mission, we encourage you to apply now. In your application, please indicate your licensure and the state you are licensed in, and we look forward to reviewing your candidacy!

Apply