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Chat Support Jobs in Portland, OR (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

Your Contribution: - Troubleshooting video conference system issues via phone, email, and chat. - Resolving escalated support tickets from the Tier 1 support team. - Assisting the Tier 1 support team ...

Bicycle Health

Manager, Clinical Support

Portland, OR · Remote

$71K - $109K/yr

QUALIFICATIONS: * 2+ years progressive leadership experience delivering customer success and/or patient care support and familiarity managing high volume chat & ticket-based systems. * Demonstrated ...

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All JobsChat Support JobsChat Support Jobs in Portland, OR

Chat Support information

See Portland, OR salary details

$15

$27

$47

How much do chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat support in Portland, OR is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.10 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Portland, OR?

The most popular types of Chat Support jobs in Portland, OR are:

What are popular job titles related to Chat Support jobs in Portland, OR?

For Chat Support jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Portland, OR look for?

The top searched job categories for Chat Support jobs in Portland, OR are:

What cities near Portland, OR are hiring for Chat Support jobs?

Cities near Portland, OR with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,457 per year, or $27.6 per hour.

Remote Licensed Mental Health Counselor - Full-Time at Chat and Change Mental Health

Chat and Change Mental Health

Portland, OR • Remote

$90K - $100K/yr

Full-time

Posted yesterday

New

Job description

Position Overview

Join our dynamic team at Chat and Change Mental Health as a Remote Licensed Mental Health Counselor. In this full-time role, you will leverage your clinical expertise to provide compassionate and ethical mental health counseling to diverse clients, all from the comfort of your home. Your commitment to therapeutic excellence will not only positively affect your clients' lives but will also contribute to the broader mission of promoting optimum mental health.

About the Organization

Chat and Change Mental Health is a community-focused health clinic located in Portland, Oregon, dedicated to offering innovative mental health services. We believe that effective mental health support requires a blend of professionalism and empathy, ensuring every individual feels heard and supported. Our collaborative environment encourages counselors to thrive while providing outstanding care to clients, reinforcing our ethos of compassion and professionalism.

Work Environment

This position allows you to work remotely, providing flexibility to shape your work-life balance. You will have the autonomy to create your schedule, making it possible to integrate your personal commitments with your professional responsibilities. Our user-friendly counselor portal provides all the tools necessary for client bookings, scheduling, and conducting sessions via secure video chat.

Key Responsibilities
  • Deliver individualized counseling sessions to clients via secure video chat, ensuring ethical and compassionate care.
  • Utilize solution-based treatment modalities to effectively address clients' mental health needs.
  • Craft and implement tailored treatment plans that align with clients' specific challenges and life circumstances.
  • Facilitate meaningful discussions to help clients cultivate insights regarding their feelings, experiences, and relationships.
  • Track and assess client progress throughout their therapy journey, adapting strategies as needed to aid in the development of positive coping mechanisms.
Patient Population / Client Focus

Our client base encompasses diverse individuals facing a wide range of mental health challenges, from anxiety and depression to complex interpersonal issues. As a counselor, you will work closely with clients to ensure they receive therapy that aligns with their personal experiences and backgrounds, affording you the opportunity to impact lives profoundly.

Qualifications
  • A Master's degree in Counseling or a closely related field is required.
  • An active and unrestricted license as a Professional Counselor (LPC) in the state of Oregon.
  • Ability to practice independently without supervision is mandatory.
  • Excellent interpersonal skills, with an innate capacity for empathy and understanding.
  • Proficiency with technology, particularly in utilizing various communication platforms for remote counseling.
Preferred Experience
  • Previous experience in a remote counseling setting is a plus.
  • Experience working with varied client demographics, including underrepresented communities.
  • Familiarity with solution-focused therapy techniques and other evidence-based practices.
Compensation and Benefits
  • Annual salary ranging from $90,000 to $100,000, with compensation based on hours worked.
  • Enjoy flexibility working from home, while earning up to 100k per year.
  • Receive a sign-on bonus as an incentive to join our dedicated team.
  • A monthly healthcare stipend is included for full-time counselors to promote well-being.
  • Weekly direct deposit for timely payment.
  • Personalized caseload management, where clients are matched according to your specialties and preferences.
Career Growth Opportunities

At Chat and Change Mental Health, we believe in the growth of our team members. As part of our commitment to your professional development, we offer opportunities such as access to continued education, specialized training, and mentorship programs. You will be supported as you advance in your career, expanding your expertise and impact within the mental health field.

Why Join Our Team

By joining Chat and Change Mental Health, you become a part of a mission-driven organization dedicated to enhancing mental health for our communities. You will work with a team of passionate professionals committed to fostering change and promoting mental well-being. If you are looking for a supportive, innovative, and flexible work environment to make a difference in people's lives, we want to hear from you!

Application Information

If you’re ready to take the next step in your counseling career and be part of a compassionate team, we encourage you to apply now. Please submit your application along with your resume and indicate your license and licensure state for our review.

Apply