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Chat Support Jobs in Portland, OR (NOW HIRING)

Levata

Support Specialist

Portland, OR · On-site

$45K - $50K/yr

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we ...

Barcodes, Inc.

Support Specialist

Portland, OR · On-site

$45K - $50K/yr

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we ...

ESS Education

Support Specialist

Hillsboro, OR

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Substitute Support Specialist provides operational and administrative support to the Operations team in assigned school districts. ESSENTIAL DUTIES & RESPONSIBILITIES: * Direct and control the ...

PTSolutions

Vending Support Specialist

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Vending Support Specialist , you'll play a critical role in keeping our customers' operations running smoothly. From installing and maintaining advanced vending systems to training customers and ...

PTSolutions

Vending Support Specialist

Portland, OR · On-site

As a Vending Support Specialist , you'll play a critical role in keeping our customers' operations running smoothly. From installing and maintaining advanced vending systems to training customers and ...

Legacy Health

Imaging Support Specialist

Vancouver, WA · On-site

$22.32 - $31.90/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Vancouver, WA · On-site

$22.32/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Vancouver, WA

$22.32 - $31.90/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Portland, OR · On-site

$22.32/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Tualatin, OR

$22.32 - $31.90/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Portland, OR · On-site

$22.32 - $31.90/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Portland, OR

$22.32 - $31.90/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Tualatin, OR

$22.32 - $31.90/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Legacy Health

Imaging Support Specialist

Tualatin, OR · On-site

$22.32/hr

Perform a variety of clerical, computer information systems, and support functions, including processing and managing related data. * Assist in multiple functional areas, including: * Outpatient ...

Sonepar

iSAM Support Specialist

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Primary point of contact for receiving and routing incoming iSAM Support calls and emails * Manage and follow up work queue requests and task lists daily * Process and print iSAM Barcode requests

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Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Portland, OR

Chat Support information

See Portland, OR salary details

$15

$27

$47

How much do chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat support in Portland, OR is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.10 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Portland, OR?

The most popular types of Chat Support jobs in Portland, OR are:

What are popular job titles related to Chat Support jobs in Portland, OR?

For Chat Support jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Portland, OR look for?

The top searched job categories for Chat Support jobs in Portland, OR are:

What cities near Portland, OR are hiring for Chat Support jobs?

Cities near Portland, OR with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,457 per year, or $27.6 per hour.

Support Specialist

Levata

Portland, OR • On-site

$45K - $50K/yr

Full-time

Posted 22 days ago

Job description

 

Support Specialist

Location: Portland, Oregon

Who we are:

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations. 

About the Role:

As a Support Specialist, you’ll be the first point of contact for customers reaching out to our support team. You’ll provide Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology. This position requires strong technical aptitude, a proactive mindset, and a dedication to delivering excellent customer service from initial contact to resolution or escalation. 

Who we are looking for:

We’re looking for a service-driven, detail-oriented team member who thrives in a fast-paced environment. You enjoy solving problems, communicating with customers, and continuously building your technical skills. You're dependable, adaptable, and take pride in owning issues through resolution. The ideal candidate has prior experience in a help desk or technical support role and is confident managing multiple cases with professionalism and care.

What You’ll Do

  • Serve as the primary contact for incoming support phone calls and email tickets
  • Troubleshoot and resolve basic technical issues related to supported hardware and software
  • Accurately document all customer interactions in our case management system (NetSuite)
  • Escalate more complex issues to Support Specialist II when appropriate
  • Deliver positive and professional communication in all customer interactions
  • Maintain case compliance and schedule adherence based on assigned support hours
  • Participate in ongoing technical training and process improvements

Qualifications & Skills

  • 1+ years of experience in technical support or help desk role
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • High attention to detail with strong documentation habits
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word)
  • Basic understanding of networking concepts (e.g., Wi-Fi, IP settings, device connectivity)
  • Ability to work independently in a structured, remote environment

Salary: $45,000-50,000

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