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Chat Support Jobs in Gresham, OR (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the ...

Moda Health

CS Tech Support Specialist I (***)

Milwaukie, OR

$21.30 - $23.96/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support customers across different platforms; phone, email, chat or social media and ability to ... trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS) * Resolve ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Your Contribution: - Troubleshooting video conference system issues via phone, email, and chat. - Resolving escalated support tickets from the Tier 1 support team. - Assisting the Tier 1 support team ...

Bicycle Health

Manager, Clinical Support

Portland, OR · Remote

$71K - $109K/yr

QUALIFICATIONS: * 2+ years progressive leadership experience delivering customer success and/or patient care support and familiarity managing high volume chat & ticket-based systems. * Demonstrated ...

Shoot 360

Be Seen First

Technical Support Specialist

Vancouver, WA · On-site

$50K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... chat, until they've solved a technical issue. · Assist a new franchise with its' technical ... Experience working with a support ticket or IT help desk software system * Basic IT networking ...

A-dec, Inc.

Software Support Specialist I

Newberg, OR · On-site

Delivers responsive, multi-channel technical support (phone, chat, email) for software products. * Diagnoses and resolves advanced SaaS and connectivity issues. * Assists with registration and white ...

Autodesk

Technical Support Specialist, BIM

Portland, OR · Remote

$60K - $107K/yr

Reporting to a Support Manager, you would actively engage with Autodesk customers to provide solutions, direction, and general troubleshooting for BIM 360 and Forma products via phone, chat, and web.

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All JobsChat Support JobsChat Support Jobs in Gresham, OR

Chat Support information

See Gresham, OR salary details

$15

$27

$47

How much do chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat support in Gresham, OR is $27.59, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.05 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Gresham, OR?

The most popular types of Chat Support jobs in Gresham, OR are:

What are popular job titles related to Chat Support jobs in Gresham, OR?

For Chat Support jobs in Gresham, OR, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Gresham, OR look for?

The top searched job categories for Chat Support jobs in Gresham, OR are:

What cities near Gresham, OR are hiring for Chat Support jobs?

Cities near Gresham, OR with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Gresham, OR as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,396 per year, or $27.6 per hour.

Customer Support Analyst

Vertisystem

Beaverton, OR • On-site

$16/hr

Contractor

Re-posted 21 days ago

Job description

Company Description
NA
Job Description
Job Title: Customer Support Analyst
Location: Beaverton, OR 97006
Duration: 6 months contract possibility to go longer
PR: $16/hr
Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm
Job Description:
Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
• Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
• Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
• Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
• Assists customers in gaining the most value from their Sage products and services.
• Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
• Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
• Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
• Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
• Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.
Let me know if you are interested in this position.
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