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Chat Support Jobs in Albany, OR (NOW HIRING)

ROO Manager

Salem, OR ยท On-site

$27 - $33.75/hr

A primary function of this role is managing a statewide parent warmline providing emotional support, information, and resources to parents, through phone, chat, video conferencing, text and support ...

School Support Specialist

Albany, OR ยท On-site

$45 - $55/hr

School Support Specialist Pay Range: $45-55/hour Pay $45-55/hour | Albany, OR | School Support Specialist | Special Education Middle Level Leader | Full-Time | 2026-2027 School Year Position Details

School Support Specialist

Albany, OR ยท On-site

$50 - $60/hr

School Support Specialist Pay Range: $50-60/hour Pay $50-60/hour | Albany, OR | School Support Specialist | Special Education Middle Level Leader | Full-Time | 2026-2027 School Year Position Details

School Support Specialist

Albany, OR ยท On-site

$50 - $60/hr

School Support Specialist Pay Range: $50-60/hour Pay $50-60/hour | Albany, OR | School Support Specialist | Special Education Middle Level Leader | Full-Time | 2026-2027 School Year Position Details

School Support Specialist

Albany, OR ยท On-site

$45 - $55/hr

School Support Specialist Pay Range: $45-55/hour Pay $45-55/hour | Albany, OR | School Support Specialist | Special Education Middle Level Leader | Full-Time | 2026-2027 School Year Position Details

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

The Regional Support Specialist is responsible for a variety of duties related to the overall care of individuals with IDD who reside in residential programs. This includes direct care of individuals ...

Lead Cashier

Salem, OR ยท On-site

$15.75 - $19.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

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Chat Support information

See Albany, OR salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat support in Albany, OR is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Albany, OR?

The most popular types of Chat Support jobs in Albany, OR are:

What are popular job titles related to Chat Support jobs in Albany, OR?

For Chat Support jobs in Albany, OR, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Albany, OR look for?

The top searched job categories for Chat Support jobs in Albany, OR are:

What cities near Albany, OR are hiring for Chat Support jobs?

Cities near Albany, OR with the most Chat Support job openings:

Infographic showing various Chat Support job openings in Albany, OR as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,065 per year, or $26 per hour.

Remote Licensed Mental Health Counselor at Chat and Change Mental Health

Chat and Change Mental Health

Salem, OR โ€ข Remote

$90K - $100K/yr

Full-time

Posted 4 days ago


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated and compassionate Licensed Professional Counselor (LPC) to join our fully remote team. This full-time position offers the opportunity to provide meaningful mental health support to clients while enjoying the flexibility of working from anywhere. As a key member of our team, you will utilize your clinical skills to enhance the lives of individuals and foster a positive therapeutic environment.

About the Organization

Located in Salem, Oregon, Chat and Change Mental Health specializes in delivering top-quality telehealth services aimed at promoting mental well-being. Our team is united by a deep commitment to therapeutic excellence and a shared belief in the power of compassionate care. We are dedicated to supporting our mental health professionals with the resources and tools necessary to ensure they can focus solely on providing high-quality care to our clients. We encourage a culture of continuous learning and personal development.

Work Environment

This remote position allows you to work from the comfort of your own home, providing you the flexibility to create a schedule that works best for you. Our telehealth facility enables counselors to efficiently manage client consultations through a user-friendly digital platform, allowing for seamless scheduling, documentation, and client communication. You will be part of a collaborative online environment where support and resources are readily available.

Key Responsibilities
  • Provide compassionate and ethical individual mental health counseling sessions via secure video chat.
  • Employ evidence-based, solution-focused treatment modalities to support clients' therapeutic journeys.
  • Develop personalized and effective treatment plans tailored to meet each client's unique needs and goals.
  • Facilitate sessions that help clients gain insights into their feelings, experiences, and relationships, encouraging self-discovery.
  • Regularly monitor client progress throughout treatment and assist clients in developing healthy coping mechanisms.
  • Maintain accurate and up-to-date electronic records of client interactions and treatment outcomes.
Patient Population / Client Focus

As a key player at Chat and Change Mental Health, you will work with a diverse client base seeking assistance for various mental health concerns, including anxiety, depression, trauma, and relationship issues. Your expertise will enable you to create a safe and supportive space for clients to explore their thoughts and feelings, ultimately guiding them toward improved mental health and well-being.

Qualifications
  • A Masterโ€™s degree in Counseling from an accredited institution is required.
  • An active and unrestricted licensure as a Professional Counselor (LPC) in the state of Oregon.
  • Ability to practice independently and without supervision, demonstrating expertise and confidence in your clinical capabilities.
  • Exceptional interpersonal skills with a strong emphasis on empathy and active listening.
  • Proficient in using technology for telehealth counseling; must be computer literate.
  • Please provide your licensing details, including your license number and field of licensure in your application.
Preferred Experience
  • Previous experience in a remote counseling setting is preferred but not mandatory.
  • Familiarity with various treatment modalities and therapeutic techniques will enhance your effectiveness.
  • Experience working with diverse client demographics and a broad spectrum of mental health concerns is advantageous.
Compensation and Benefits

This position offers a competitive salary range of $90,000 to $100,000 per year, commensurate with experience and hours worked. Benefits include:

  • The flexibility to set your own hours, adapting your schedule to fit personal and professional commitments.
  • A personalized caseload that aligns with your specialties and client demographic preferences, ensuring fulfilling client interactions.
  • Access to a comprehensive counselor portal designed to streamline scheduling, communication, and documentation for efficient practice.
  • Weekly direct deposits for your convenience.
  • Full-time counselors will enjoy a monthly healthcare stipend to support their well-being.
  • Potential sign-on bonus to welcome you to our team.
Career Growth Opportunities

At Chat and Change Mental Health, we are committed to your professional development. You will have access to ongoing training and resources to enhance your therapy skills and career trajectory. Opportunities for advancement and specialization within our organization are abundant, allowing you to tailor your career to your passions and strengths.

Why Join Our Team

When you join Chat and Change Mental Health, you become part of a caring and supportive community that puts the well-being of both clients and counselors at the forefront. You will work alongside like-minded professionals who share your dedication to making a positive impact in the mental health field. Embrace the flexibility of remote work while pursuing your passion for helping others achieve better mental health outcomes.

Application Information

If you are a compassionate, licensed mental health counselor ready to make a difference, we encourage you to apply today! Please provide your resume, including details of your licensure, and a brief cover letter outlining your counseling philosophy and approach. Don't miss this opportunity to join a team that values innovation, support, and therapeutic excellence.