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Chat Support Jobs in Springfield, OR (NOW HIRING)

Ferrellgas

Customer Service Specialist

Eugene, OR

$16.75 - $22.25/hr

... support * Employee Perks : Referral program, employee discount programs, and propane savings Responsibilities * Answering phones, chat, social media, or email in a polite, courteous, and professional ...

Ferrellgas

Customer Service Specialist

Eugene, OR · On-site

$16.75 - $22.25/hr

... support * Employee Perks : Referral program, employee discount programs, and propane savings Responsibilities * Answering phones, chat, social media, or email in a polite, courteous, and professional ...

Community Medical Services

Nurse LPN

Eugene, OR

$25.50 - $34.50/hr

Employee assistance program to support your mental health and wellness * Ongoing professional ... Likes to chat-you won't be physically moving patients in this role, but you will be having ...

Community Medical Services

Nurse LPN-Floater

Eugene, OR · On-site

$38 - $42/hr

Employee assistance program to support your mental health and wellness * Ongoing professional ... Likes to chat-you won't be physically moving patients in this role, but you will be having ...

Community Medical Services

Nurse LPN

Eugene, OR

$26 - $35.50/hr

Employee assistance program to support your mental health and wellness * Ongoing professional ... Likes to chat-you won't be physically moving patients in this role, but you will be having ...

Community Medical Services

Nurse LPN

Eugene, OR · On-site

$25.50 - $34.50/hr

Employee assistance program to support your mental health and wellness * Ongoing professional ... Likes to chat-you won't be physically moving patients in this role, but you will be having ...

Community Medical Services

Nurse LPN

Eugene, OR · On-site

$25.50 - $34.50/hr

Employee assistance program to support your mental health and wellness * Ongoing professional ... Likes to chat--you won't be physically moving patients in this role, but you will be having ...

Community Medical Services

Nurse LPN-Floater

Eugene, OR · On-site

$38 - $42/hr

Employee assistance program to support your mental health and wellness * Ongoing professional ... Likes to chat--you won't be physically moving patients in this role, but you will be having ...

Digital Remedy

Sales and Marketing Assistant - KMTR

Eugene, OR · On-site

$40.70K - $50.20K/yr

Check out the checklist below and if it sounds like you, hit "Apply Now" and let's chat. Your Day-to-Day (aka the Playbook) o Help Us Thrive: Amplify our media sales efforts by supporting our sales ...

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All JobsChat Support JobsChat Support Jobs in Springfield, OR

Chat Support information

See Springfield, OR salary details

$14

$26

$46

How much do chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for chat support in Springfield, OR is $26.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Springfield, OR? The most popular types of Chat Support jobs in Springfield, OR are:
What are popular job titles related to Chat Support jobs in Springfield, OR? For Chat Support jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Springfield, OR look for? The top searched job categories for Chat Support jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Chat Support jobs? Cities near Springfield, OR with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, OR as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $56,077 per year, or $27 per hour.
Customer Service Specialist

Customer Service Specialist

Ferrellgas

Eugene, OR

$16.75 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Ferrellgas rating

6.7

Company rating: 6.7 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

41st of 61 rated delivery companies

Job description

Overview

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters.

Why You'll Love Working Here

At Ferrellgas, we're committed to supporting our team with benefits that promote health, financial security, and personal growth:

  • Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
  • Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
  • Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
  • Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
  • Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
  • Employee Perks: Referral program, employee discount programs, and propane savings
Responsibilities
  • Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
  • Works with customers daily to sustain and improve business relationships.
  • Ask probing questions to identify customer issues or concerns.
  • Ensure accurate account maintenance and updating of account information.
  • Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
  • Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
  •  Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
  • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
  • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
  • Support the set-up of new customer accounts.
  • Meet or exceed minimum performance standards outlined in company policy.
Qualifications
  • High School Diploma or equivalent.
  • 1 or more years of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials               

Ready to take the next step in your career? Apply today and be part of our growing team!

Employment Type: FULL_TIME

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