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Remote Email Chat Support Jobs in Springfield, OR

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Remote Email Chat Support information

See Springfield, OR salary details

$14

$26

$46

How much do remote email chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote email chat support in Springfield, OR is $26.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are popular job titles related to Remote Email Chat Support jobs in Springfield, OR?

For Remote Email Chat Support jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Springfield, OR look for?

The top searched job categories for Remote Email Chat Support jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Remote Email Chat Support jobs?

Cities near Springfield, OR with the most Remote Email Chat Support job openings:

Infographic showing various Remote Email Chat Support job openings in Springfield, OR as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $56,077 per year, or $27 per hour.

Remote Licensed Mental Health Therapist - Full-Time Position

Chat and Change Mental Health

Eugene, OR โ€ข Remote

Full-time

Posted 5 days ago


Key responsibilities

  • Conduct comprehensive mental health assessments through video consultations.

  • Implement solution-focused treatment methodologies and develop personalized treatment plans.

  • Monitor client progress and adjust treatment plans to support clients' mental health needs.


Job description

Position Overview

We are seeking a dedicated and compassionate Licensed Professional Counselor to join our innovative team at Chat and Change Mental Health, operating remotely from Eugene, Oregon. This full-time position allows you to leverage your skills in mental health counseling while providing essential support to individuals in need of mental health services. Our focus is on fostering mental wellness through outstanding therapy, all conducted through our telehealth platform.

About the Organization

Chat and Change Mental Health is a progressive telehealth provider dedicated to delivering outstanding mental health care. We strive to empower our clients through therapeutic relationship-building and evidence-based practices. Our mission centers on inclusivity and accessibility, ensuring that quality mental health care reaches communities anywhere and everywhere. As part of our team, you will not only support individuals in overcoming their challenges, but you will also contribute to advancing the mental health landscape in a meaningful way.

Work Environment

This role is entirely remote, enabling you to provide essential counseling services from the comfort of your own home or any location that suits you. The position offers flexibility in scheduling, allowing you to create a working pattern that fits your life. You will have access to our user-friendly counselor portal, designed specifically to help you manage your caseload effectively, from booking appointments to tracking client progress.

Key Responsibilities

As a Licensed Professional Counselor, you will:

  • Conduct comprehensive mental health assessments through video consultations, utilizing ethical practices to support clients' needs.
  • Implement solution-focused treatment methodologies, tailoring your approach to meet each client's unique circumstances.
  • Design and develop personalized treatment plans that reflect clients' goals while considering their emotional and psychological needs.
  • Facilitate therapeutic conversations to help clients gain insights into their emotions, thoughts, and relationships.
  • Monitor client progress closely, adjusting treatment plans as necessary to implement effective coping strategies for overcoming challenges.
Patient Population / Client Focus

Our client demographic is diverse, encompassing individuals facing various mental health challenges such as anxiety, depression, trauma, and relationship issues. We emphasize creating a supportive environment where clients feel safe to express themselves and explore their concerns. You will be matched with clients that align with your specialties and preferences, ensuring alignment of your expertise with their needs.

Qualifications

The ideal candidate will possess the following qualifications:

  • A Masterโ€™s degree in Counseling or a related field.
  • Active and unrestricted licensure as a Professional Counselor (LPC) within the state of Oregon.
  • Ability to work independently without supervision, demonstrating strong self-management skills.
  • Exceptional interpersonal skills to build trusting relationships with clients.
  • Proficiency with technology, as you will utilize digital platforms for video counseling and administrative tasks.
Preferred Experience

While not mandatory, experience working in a telehealth environment or providing counseling services to specific populations (such as children, couples, or substance abuse) is highly valued. Familiarity with evidence-based practices and the ability to implement a range of therapeutic techniques will enhance your effectiveness in this role.

Compensation and Benefits

This full-time position offers a competitive annual salary ranging from USD 90,000 to 100,000, contingent upon the hours worked. We provide a sign-on bonus to welcome you aboard. Additional benefits include:

  • Complete flexibility in your schedule, allowing you to work at times that suit your lifestyle.
  • A personalized caseload, enabling you to focus on clients that resonate with your strengths and specialties.
  • Access to an all-in-one counselor portal for scheduling, client management, and providing therapy.
  • Weekly direct deposit pay structure for financial peace of mind.
  • A monthly healthcare stipend for full-time professionals to support your well-being.
Career Growth Opportunities

Joining Chat and Change Mental Health opens the door to potential career advancement opportunities within our organization. We believe in nurturing talent and providing professional development pathways that may involve additional training, certifications, or leadership roles. Your journey with us can expand as we grow together, enhancing your career while enriching the lives of our clients.

Why Join Our Team

If you are passionate about making a difference in the lives of individuals seeking mental health support, then Chat and Change Mental Health is the right place for you. Our commitment to high-quality care and focus on provider well-being creates an enriching environment where you can flourish. We value your unique contributions and are here to support your journey as a mental health professional.

Application Information

Donโ€™t miss the opportunity to be part of a visionary team dedicated to improving mental health resources. If you meet the qualifications and are excited about contributing to our mission, we encourage you to apply now. In your application, please indicate your licensure and the state you are licensed in, and we look forward to reviewing your candidacy!