Remote Email Chat Support Jobs in Bend, OR (NOW HIRING)

Build relationships. Keep sales moving. Support exceptional customer experiences.

At New Home Star, we empower high-performing sales professionals with industry-leading training, advanced technology, and meaningful career opportunities. We're hiring an Online Sales Assistant, a highly organized, customer-focused professional who helps drive the success of our Online Sales team.

This fully remote position combines customer engagement with operational support. You'll assist prospective homebuyers by responding to inquiries, qualifying leads, scheduling appointments, and maintaining consistent communication throughout the buying journey. Behind the scenes, you'll also provide critical administrative support through CRM management, reporting, documentation, and coordination that helps keep our sales team operating efficiently.

If you're someone who enjoys balancing customer interaction with organization and process, we'd love to meet you.

Why New Home Star?

Industry Leader: The largest privately owned new home sales company in the U.S., partnering with market-leading home builders.

Career Growth: Structured mentorship, leadership programs, and clear pathways for advancement.

Compensation & Benefits: $23/hour and a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

Award-Winning Culture: Supportive, high-energy team with leadership dedicated to your success, recognized in 2025 as the Best Place to Work in Real Estate and Glassdoor's Best Places to Work.

What You'll Do

Online Sales Support

• Respond promptly to online inquiries and engage prospective homebuyers through phone, email, text, and chat.
• Qualify leads by understanding customer needs, timelines, and buying goals.
• Schedule appointments for onsite sales teams and ensure a seamless handoff throughout the customer journey.
• Build positive relationships that create an exceptional first impression of our builder partners.

Administrative Support

• Maintain accurate and detailed customer records within the CRM.
• Document customer interactions, update lead statuses, and ensure data integrity.
• Prepare reports, track key sales metrics, and assist with team reporting.
• Support scheduling, follow-up coordination, and other administrative tasks that improve team efficiency.
• Assist with special projects and operational initiatives as assigned.

Team Collaboration

• Partner closely with Online Sales Consultants, onsite sales teams, and builder partners to provide outstanding customer service.
• Participate in team meetings, training sessions, and process improvement initiatives.
• Help ensure sales processes remain organized, timely, and consistent across multiple builder partners.

What We're Looking For

• Availability: Ability to work 12-hour shifts from 8 AM-8 PM in Pacific Time and Central Time; weekend availability required.
• Ability to work a flexible schedule based on business needs.
• Experience: Customer service, inside sales, sales support, call center, administrative, or real estate experience preferred.
• Experience supporting multiple priorities in a fast-paced environment is highly valued.
• Skills: Strong people skills with the ability to communicate clearly and professionally with customers, team members, trade partners, and the general public; exceptional attention to detail and time management.
• Tech-Savvy: Proficiency with Microsoft Office, particularly Excel.
• Experience working within CRM platforms and maintaining accurate customer records.
• Comfortable learning new technology and systems quickly.
• Education/License: Bachelor's degree preferred.
• Background checks required

Work Authorization & Employment Eligibility:

Candidates must be legally authorized to work in the United States at the time of application and throughout employment. New Home Star does not provide visa sponsorship or participate in employment-based work authorization sponsorship programs. Remote employment opportunities are limited to states where New Home Star is authorized to employ team members.

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