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Remote Email Chat Support Jobs in Remote, OR (NOW HIRING)

Ardent

Care Advisor I

Roseburg, OR · Remote

Omnichannel Support: Resolve inquiries to complete satisfaction via phone, email, and chat, acting ... You are disciplined in a remote environment, detail-oriented, and able to manage multiple ...

Gates Legacy Group

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Travel Advisor

OR · Remote

$1K - $5K/mo

Training and support are provided. Responsibilities * Assist clients with planning vacations and ... using computers, email, and online platforms * Ability to work independently in a remote ...

ASK Consulting

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Customer Service Associate (277397)

OR · Remote

$17/hr

Remote Duration: 03 Months Pay Rate: $17/hr on W2 Language Requirements: * Fluency in English and a ... cross trained to support the North American region. * Core languages to recruit for: English ...

The Magneto Effect LLC

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Legal Assistant

OR · Remote

$50K - $60K/yr

The ideal candidate will support our attorneys in estate planning, probate, and litigation matters ... Manage attorney calendars, email correspondence, and phone calls from clients and potential clients.

The Magneto Effect LLC

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Probate Paralegal

OR · Remote

$60K - $70K/yr

The ideal candidate will support our attorneys in estate planning, probate, and litigation matters ... Manage attorney calendars, email correspondence, and phone calls from clients and potential clients.

Lumen Technologies

Field Services Associate I

OR · Remote

$37K - $50K/yr

... Support Team. These requests come via an internal phone system, ticketing system or shared email ... Bonus Structure #LI-Remote Requisition #: 341806 Life at Lumen Life at Lumen is human and connected ...

Dynamic Solutions Technology LLC

JIRA Engineer

OR · On-site +1

$49.50 - $64.75/hr

This is a REMOTE position. Duties and Responsibilities: * Assess the current Jira Data Center setup ... Experience migrating and supporting Jira plugins (e.g., Jira Workflow Toolbox, Email This Issue ...

Lumen Technologies

OPERATIONS TECHNICIAN II - PUB SEC

OR · Remote

$58K - $77K/yr

... email, and Microsoft Teams. Willingness to work a shift-based schedule to support 24/7 coverage ... Benefits Bonus Structure #LI-Remote Requisition #: 342309 Life at Lumen Life at Lumen is human and ...

BASF

Sales Account Manager

OR · On-site +1

Sales Account Manager Remote We are looking for a Inside Sales Account Manager to join our ... Identifying new customers and valuable market intelligence in North America to support organic ...

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All JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Remote, OR

Remote Email Chat Support information

See Remote, OR salary details

$14

$26

$44

How much do remote email chat support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote email chat support in Remote, OR is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Email Chat Support position, and why are they important?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a Remote Email Chat Support job?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What are the typical daily responsibilities for a Remote Email Chat Support role?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

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Remote Email Chat Support jobs near you
Tier 1 IT Service Desk Support Specialist

Tier 1 IT Service Desk Support Specialist

iWorks Corporation

Myrtle Point, OR • Remote

$30K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Title: Tier 1 IT Service Desk Support Specialist

Location: Remote

About iWorks:

iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.

We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.

About this position:

iWorks Corporation is seeking a Tier 1 IT Service Desk Support Specialist to provide first-level technical support for end users. This role serves as the primary point of contact for technical assistance and focuses on responding to user issues, documenting incidents, troubleshooting common problems, and escalating issues when needed.

*This position is contingent upon contract award

Salary Range: $30k - $40k - commensurate with the candidate's skills, experience, location, and qualifications.

On a day-to-day basis, you will:

  1. Respond to user requests through phone, email, chat, or ticketing systems
  2. Log, categorize, prioritize, and track incidents and service requests in the ITSM system
  3. Troubleshoot common technical issues such as login problems, application errors, connectivity issues, and printer problems
  4. Provide basic troubleshooting guidance and support to end users
  5. Process user requests including password resets, access changes, software installations, and configuration support
  6. Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation
  7. Maintain communication with users regarding ticket status and resolution
  8. Document incidents, troubleshooting steps, and resolutions within the ITSM tool
  9. Coordinate with Tier 0, Tier 2, and Tier 3 support teams to support service delivery
  10. Participate in training, feedback sessions, and process improvement activities
  11. Track recurring issues and support metrics for reporting purposes

Required Education/Qualifications:

  • Must possess an active Public Trust (or higher) at the time of application.
  • Experience providing customer support or technical support in a help desk or service desk environment
  • Ability to troubleshoot basic technical issues and follow established procedures
  • Experience using ticketing or IT Service Management (ITSM) systems
  • Strong communication and customer service skills
  • Ability to document issues and maintain accurate records
  • Ability to prioritize and manage multiple support requests

Preferred Qualifications:

  • Experience supporting end users in an IT support environment
  • Familiarity with incident tracking and escalation processes
  • Experience working with knowledge base articles or standard operating procedures
  • Experience supporting user accounts, password resets, or software installations

Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.


iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.