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Remote Email Customer Support Jobs in Remote, OR

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

Remote: Canada / US What You'll Do: * Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams. * Utilize support ...

InsuraTec

Sales Representative (Remote)

Roseburg, OR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Coos Bay, OR · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

AGFA

Field Service Engineer - Kentucky

OR · On-site +1

... support and x-ray room/ imaging services offerings to the customer. Consistently seek, suggest and implement methods to improve systems and processes within the organization. Location: * Remote ...

AGFA

Field Service Engineer - Colorado

OR · On-site +1

... support and x-ray room/ imaging services offerings to the customer. Consistently seek, suggest and implement methods to improve systems and processes within the organization. Location: * Remote ...

AGFA

Field Service Engineer - VA

OR · On-site +1

... customer at one or many locations by providing the on-site support and maintenance of Agfa DR ... Remote - Virginia What You'll Do: * Manage all AGFA imaging equipment in assigned territory. To ...

ASK Consulting

Be Seen First

Claims Service Representative (Remote - Part-Time) (278469)

OR · Remote

$18/hr

Experience: * 1+ year of Customer Service and Claims experience or equivalent. * Inbound Call ... Ability to support multiple clients and systems simultaneously * Ability to meet/exceed performance ...

New

AGFA

Field Service Engineer - Florida

OR · On-site +1

... support and x-ray room/ imaging services offerings to the customer. Consistently seek, suggest and implement methods to improve systems and processes within the organization. Location: * Remote ...

Agfa

Sr. Customer Success Manager

OR · Remote

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery ... Remote: US / Canada * Travel is 25-35% depending on customer needs. What You'll Do ...

AGFA

Sr. Customer Success Manager

OR · On-site +1

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery ... Remote: US / Canada * Travel is 25-35% depending on customer needs. What You'll Do ...

Lumen Technologies

Manager Network Operations

OR · Remote

$105K - $141K/yr

... customer support, and escalation management. * Implement process improvement strategies for ... Bonus Structure #LI-Remote Requisition #: 342125 Life at Lumen Life at Lumen is human and connected ...

New

The Magneto Effect LLC

Be Seen First

Sales Closer Remote

OR · Remote

$150K - $220K/yr

Experience using CRM platforms to execute campaigns that connect marketing-driven leads to sales ... The Magneto Effect and the law firms you represent believe in supporting you, and we'll invest in ...

Agfa

Director, Cloud Operations

OR · Remote

Location: * Remote - US / Canada What You'll Do: Cloud Operations & Reliability * Own the ... Partner with the Customer Support organization in escalation management and issue resolution to ...

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All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Remote, OR

Remote Email Customer Support information

See Remote, OR salary details

$10

$23

$57

How much do remote email customer support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote email customer support in Remote, OR is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are some common challenges faced by remote email customer support representatives, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What are Remote Email Customer Support jobs?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Email Customer Support representative, and why are they important?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.
What are popular job titles related to Remote Email Customer Support jobs in Remote, OR? For Remote Email Customer Support jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Remote Email Customer Support jobs in Remote, OR look for? The top searched job categories for Remote Email Customer Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Remote Email Customer Support jobs? Cities near Remote, OR with the most Remote Email Customer Support job openings:
Remote Email Customer Support jobs near you

Customer Support Analyst, Tier 1

AGFA

OR • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.
Location:
  • Remote: Canada / US

What You'll Do:
  • Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.
  • Utilize support software for call logging and tracking.
  • Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
  • Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.
  • Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.
  • Participate in visits to customer sites.
  • Ensuring a high customer satisfaction rate.
  • Timely handling of incidents according to Agfa's policies and processes.
  • Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products.
  • Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA).
  • This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.

Who You Are:
  • Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
  • Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products.
  • Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.
  • Strong technical experience and able to work with teams in a virtual environment.
  • General knowledge of networking and operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security and image processing.
  • Experience with and understanding of HL7 or DICOM is preferred.
  • Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML - is a plus.
  • Knowledge of Data Manipulation Languages - SQL, PL/SQL - is a plus.
  • Excellent communication and customer service skills.
  • Exposure to information systems in a hospital environment would be an asset.
  • Industry certification is preferred.
  • Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.
  • Superior multitasking skills.
  • Ability to work in a fast-paced environment.
  • Demonstrated resourcefulness to see problems and issues through resolution.
  • Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.
  • Must be eligible to travel.

Our Values:
  • Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
  • Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)
  • Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
  • Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:
  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:
At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.

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