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Remote Email Customer Support Jobs in Portland, OR

KINDERCARE

Customer Service Specialist I

Beaverton, OR · Remote

$17.75 - $23.50/hr

... remote work environment. Responsibilities: * Assistfamilies with billing issues,system support concerns, and general inquiries viaphone, email, and chat using exceptional customer service

ForgeFit

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Portland, OR

Remote Email Customer Support information

See Portland, OR salary details

$11

$24

$60

How much do remote email customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote email customer support in Portland, OR is $24.57, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $28.03 per hour, depending on experience, location, and employer.

What is a remote email customer support?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote email customer support?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.

What are some common challenges faced by remote email customer support, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are the most commonly searched types of Email Customer Support jobs in Portland, OR?

The most popular types of Email Customer Support jobs in Portland, OR are:

What are popular job titles related to Remote Email Customer Support jobs in Portland, OR?

For Remote Email Customer Support jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Support jobs in Portland, OR look for?

The top searched job categories for Remote Email Customer Support jobs in Portland, OR are:

Remote Email Customer Support jobs near you
Infographic showing various Remote Email Customer Support job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,112 per year, or $24.6 per hour.

Technical Customer Support Professional

Lake Oswego, OR • On-site, Remote

Trimble

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

50th of 159 rated electronics manufacturers

Good employer

Paid breaks

Recommended by parents

Learn more about Trimbleexternal

$78K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Tier III Technical Support Professional - PowerFab Expert

Are you a technical expert ready to drive customer success in the structural steel industry? Join Trimble to leverage your deep technical expertise in Tekla PowerFab, collaborating with a passionate global team to resolve complex client challenges, streamline critical workflows, and directly influence product quality through proactive problem-solving.

What Makes This Role Great: In this role, you will serve as a premier technical specialist, championing client success by solving complex software workflows, creating high-impact instructional documentation, and directly influencing product quality through cross-functional collaboration.

Key Exciting Responsibilities

  • Advanced Technical Support: Provide expert-level troubleshooting via phone, email, online forums, and live remote desktop sessions.

  • Problem Solving & Escalation: Architect solutions using internal resources and CRM (Salesforce) data, take ownership of complex cases, and mentor colleagues.

  • Product Improvement & Training: Manage Jira items for software bugs and feature requests, create public instructional media, test new product features, and train internal support teams.

  • Log Review & Diagnosis: Analyze application and system logs to diagnose, address, and resolve a wide array of issues, documenting the thought process for others to learn from.

  • Customer Communication: Translate technical concepts for audiences ranging from shop-floor users to IT administrators, and advise customers on environment and infrastructure considerations that fall outside the scope of support.

  • AI-Assisted Troubleshooting: Leverage AI agents (Gemini, Copilot, and others) for troubleshooting, education, and evaluating the quality of AI-generated responses.

Essential Skills & Experience

  • Tekla PowerFab: At least 3 years of hands-on experience using Tekla PowerFab software.

  • Domain Knowledge: Understanding of structural steel fabrication workflows, standards, and certifications (AISC, ASTM International, AWS).

  • Technical Troubleshooting: Proven experience diagnosing complex software issues, including licensing, installation, and environment-related problems.

  • Communication: Ability to explain technical issues clearly to both technical and non-technical audiences, in writing and in live sessions.

Bonus Points For

  • Trimble Ecosystem: Experience with Tekla Structures, Trimble Connect, ProjectSight, Viewpoint Vista, or Spectrum.

  • Reporting & Data Access: Familiarity with report design tools (e.g., Stimulsoft, Crystal Reports) or SQL/ODBC-based data access from tools like Excel or Power BI.

  • Database Fundamentals: Working knowledge of relational databases (MariaDB/MySQL) and tools such as MySQL Workbench or HeidiSQL.

  • IT & Networking Fundamentals: Understanding of Windows file and share permissions, basic networking concepts (routing, port forwarding), and how hardware (storage, CPU, memory) affects application performance.

  • Shop-Floor & Business Integrations: Exposure to systems that connect with fabrication management software, such as barcoding, nesting, CNC/machine interfaces, or ERP and accounting systems.

  • Industry Background: Practical experience in structural steel estimating, detailing, project management, procurement, or shop operations.

  • Scripting & Content Tools: Comfort with command line or PowerShell scripting, and screen capture/recording tools for creating instructional content

Logistics

Location: Westminster, CO, In-Office

Travel Requirement: 0-10%

Tekla PowerFab, Tekla Structures, Trimble Connect, Technical Support, Tier 3 Support, Structural Steel, Steel Fabrication, BIM, Software Troubleshooting, Jira

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$78,400.00-$107,900.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No


Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.


How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.


Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

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