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Remote Email Customer Support Jobs in Portland, OR

Levata

Support Specialist

Portland, OR · Remote

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we

Levata

Support Specialist

Portland, OR · Remote

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we

Barcodes, Inc.

Support Specialist

Portland, OR · Remote

Support Specialist Location: Portland, Oregon Who we are: At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we

Suvoda

Software Support Specialist

Portland, OR · Remote

This is a remote-capable role within the state of Oregon, with a set schedule of 12:00pm-8:00pm PST / 3:00pm -11:00pm EST. At Suvoda, our Software Support Specialists support clinical trial sites,

Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

Product Support Specialist Membean is an online vocabulary program that builds word consciousness. Membean's personalized and differentiated instruction that's automatically tailored to each student

Jobs for Humanity

Customer Service Specialists

Beaverton, OR · Remote

$17.75 - $23.50/hr

Company Description Jobs for Humanity is collaborating with Upwardly Global and with Roth Staffing Companies to build an inclusive and just employment ecosystem. We support individuals coming from

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Showing results 21-40

All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Portland, OR

Remote Email Customer Support information

See Portland, OR salary details

$11

$24

$60

How much do remote email customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote email customer support in Portland, OR is $24.57, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are some common challenges faced by remote email customer support, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What is a remote email customer support?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote email customer support?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.
What are the most commonly searched types of Email Customer Support jobs in Portland, OR? The most popular types of Email Customer Support jobs in Portland, OR are:
What are popular job titles related to Remote Email Customer Support jobs in Portland, OR? For Remote Email Customer Support jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Email Customer Support jobs in Portland, OR look for? The top searched job categories for Remote Email Customer Support jobs in Portland, OR are:
What cities near Portland, OR are hiring for Remote Email Customer Support jobs? Cities near Portland, OR with the most Remote Email Customer Support job openings:
Remote Email Customer Support jobs near you
Infographic showing various Remote Email Customer Support job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,112 per year, or $24.6 per hour.

Call Center Remote Customer Service Representative

VIMO INC.

Hillsboro, OR • On-site, Remote

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Job description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
• $17.00/hr. plus performance incentives
• $19.00/hr. Spanish Bilingual, plus performance incentives
Requirements
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with Mobile Internet Service Providers and/or Satellite.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply