ZipRecruiter

Log In

1

Microsoft Chat Support Jobs in California (NOW HIRING)

Navtech, Inc.

Microsoft Teams Architect

San Jose, CA · On-site +1

... Microsoft Teams set up and supported services environment and identify the gaps, provide ... Meetings, voice, video, chat Business Platform: MS Teams Process, governance, operational and roles ...

BradyPLUS

Customer Engagement Specialist

Fairfield, CA · On-site

$22 - $26.50/hr

Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint) * Keen attention ... Ability to use technology effectively and excel as an E-Commerce and Live Chat support to customers

Aseva

Technical Support Specialist

Santa Barbara, CA · On-site

... phone, email, chat, and occasional on-site visits • Manage outage queues in Rev.io and ... Microsoft 365 tools • Able to manage multiple priorities in a fast-paced environment • High ...

next page

Showing results 1-20

All JobsMicrosoft Chat Support JobsMicrosoft Chat Support Jobs in California

Microsoft Chat Support information

What is a Microsoft Chat Support?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

What are the typical daily responsibilities of a Microsoft Chat Support?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

What are the key skills and qualifications needed to thrive in Microsoft Chat Support?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Support is accessible through the Microsoft Support website, where users can initiate live chat sessions with support agents or use virtual chatbots for common issues.

How do you become a Microsoft Chat Support customer service agent?

To become a Microsoft Chat Support customer service agent, candidates typically need strong communication skills, experience in customer service, and familiarity with Microsoft products. Applying through Microsoft's careers website or job boards, completing the required application, and passing assessments or interviews are common steps in the hiring process.

What are the most commonly searched types of Microsoft Chat Support jobs in California?

The most popular types of Microsoft Chat Support jobs in California are:

What are popular job titles related to Microsoft Chat Support jobs in California?

For Microsoft Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Microsoft Chat Support jobs in California look for?

The top searched job categories for Microsoft Chat Support jobs in California are:

What cities in California are hiring for Microsoft Chat Support jobs?

Cities in California with the most Microsoft Chat Support job openings:

Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in California as of August 2026, with employment types broken down into 90% Full Time, 4% Part Time, 4% Temporary, and 2% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution.

Sales Support Representative

Index Fasteners, Inc

Ontario, CA • On-site

$18.27 - $24.52/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

ARE YOU?
QUALITY AND DETAILS FOCUSED: You ensure that every task no matter whether big or small is executed with precision, paying close attention to even the smallest of details to prevent things from falling through the cracks.
DO YOU?
TAKE PRIDE IN BEING RELIABLE AND DEPENDABLE: You believe being on time is arriving early and you strive to show quick results and progress always ensuring a neat and organized warehouse.
Position Overview
We are seeking a detail-oriented and customer-focused Sales Support / Customer Service Representative to join our Sales team at our Ontario, CA headquarters. This role plays a key part in supporting both customers and the sales team by ensuring smooth order processing, timely communication, and exceptional service delivery.
Key Responsibilities
  • Handle incoming calls and provide excellent customer service throughout each interaction
  • Process estimates and sales orders efficiently with a high degree of accuracy
  • Assist outside sales representatives with quotes, order entry, and customer service needs
  • Identify sales opportunities and relay them to Account Managers or the Sales Manager
  • Provide customer service and technical support via Live Chat
  • Support the sales team by sourcing products from vendors
  • Make outbound calls as needed (e.g., emailed orders, stock issues, split shipments)
  • Maintain and update customer account information
  • Relay customer comments, complaints, or issues to the Sales Manager
  • Attend meetings, trainings, and trade shows as required
  • Create new customer accounts in NetSuite
  • Update and track projects regularly using Traction Tools

Qualifications & Requirements
  • Minimum of 2 years of experience in customer service
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to perform basic math functions and calculations
  • Strong multitasking skills with excellent attention to detail
  • Typing speed of 40+ words per minute
  • Excellent customer service, communication, and problem-solving skills

If you are a motivated professional who thrives in a fast-paced environment and enjoys supporting both customers and sales teams, we encourage you to apply.
COMPENSATION & COMPANY BENEFITS INCLUDE:
The compensation range for this position is $18.27 - $24.52 per hour based on experience and skillset
Your Working Hours: Monday-Friday 7:30 a.m. - 4:00 p.m.
Your Health: Medical (Index Industries contributes 60% of total costs); Vision and Dental (Employee is responsible for 100% of costs)
Your Well-Being: 10 paid holidays (New Year's Day & the day after, Memorial Day, 4th of July & the day after, Labor Day, Thanksgiving & the day after, Christmas & the day after), Staff appreciation events, and gym reimbursement program
Financial Wellness: 401K (Index Industries matches up to 4%)
Our Community & Team Investments: Workout classes, barbecues, potlucks, and many more team-building events
WHO WE ARE:
At Index Industries, our company culture emphasizes support and collaboration. With a history spanning over 40 years, we value transparency, loyalty, and building strong industry relationships. Our commitment to these principles has shaped a workplace where teamwork is paramount.
Our Core Values:
Business Character
Customer Service
Quality
Value-Added
Efficiency
We ensure every employee feels valued and can contribute meaningfully. Our focus on quality and innovation reflects our dedication to both our team and our customers. This approach fosters a positive work environment, encouraging growth and satisfaction for all our employees.

Apply