Sacramento, CA · On-site
$18.50 - $24.50/hr
... FSB) manages the Department's largest contact center that responds to over 1.5 million taxpayer and tax practitioner contacts by telephone, correspondence, MyFTB Message, and live chat. Under the ...
Sacramento, CA · On-site
$18.50 - $24.50/hr
... FSB) manages the Department's largest contact center that responds to over 1.5 million taxpayer and tax practitioner contacts by telephone, correspondence, MyFTB Message, and live chat. Under the ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Quick apply
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Quick apply
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Redlands, CA · On-site
$18.50 - $21.50/hr
Live chat and digital guest engagement * Inbound phone and online sales support * Written and ... Familiarity with CRM tools and order management systems (e.g., BobSuite) * Tech-forward and quick ...
Redlands, CA · On-site
$18.50 - $21.50/hr
Live chat and digital guest engagement * Inbound phone and online sales support * Written and ... Familiarity with CRM tools and order management systems (e.g., BobSuite) * Tech-forward and quick ...
Long Beach, CA · On-site
$18.50 - $21.50/hr
Live chat and digital guest engagement * Inbound phone and online sales support * Written and ... Familiarity with CRM tools and order management systems (e.g., BobSuite) * Tech-forward and quick ...
Long Beach, CA · On-site
$18.50 - $21.50/hr
Live chat and digital guest engagement * Inbound phone and online sales support * Written and ... Familiarity with CRM tools and order management systems (e.g., BobSuite) * Tech-forward and quick ...
Ontario, CA · On-site
$18.50 - $21.50/hr
Live chat and digital guest engagement * Inbound phone and online sales support * Written and ... Familiarity with CRM tools and order management systems (e.g., BobSuite) * Tech-forward and quick ...
Ontario, CA · On-site
$18.50 - $21.50/hr
Live chat and digital guest engagement * Inbound phone and online sales support * Written and ... Familiarity with CRM tools and order management systems (e.g., BobSuite) * Tech-forward and quick ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters. Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters. Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Prior experience in live chat moderation, social media management, or customer service preferred. * Excellent communication and interpersonal skills. * Strong understanding of TikTok platform ...
Quick apply
Prior experience in live chat moderation, social media management, or customer service preferred. * Excellent communication and interpersonal skills. * Strong understanding of TikTok platform ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
$22.7K - $29.8K
4% of jobs
$29.8K - $37K
10% of jobs
$42.7K is the 25th percentile. Wages below this are outliers.
$37K - $44.1K
14% of jobs
$44.1K - $51.2K
16% of jobs
The median wage is $57.3K / yr.
$51.2K - $58.4K
7% of jobs
$58.4K - $65.5K
10% of jobs
$69.1K is the 75th percentile. Wages above this are outliers.
$65.5K - $72.6K
29% of jobs
$72.6K - $79.8K
4% of jobs
$79.8K - $86.9K
3% of jobs
$86.9K - $94K
1% of jobs
$94K - $101.2K
2% of jobs
$22.7K
$60.5K
$101.2K
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
$18.50 - $24.50/hr
Other
Posted 7 days ago
Customer Service Specialist
Job Description and DutiesThe salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. The Filing Services Bureau (FSB) manages the Department's largest contact center that responds to over 1.5 million taxpayer and tax practitioner contacts by telephone, correspondence, MyFTB Message, and live chat. Under the general direction of the Customer Service Supervisor, the Customer Service Specialist (CSS) independently performs the most complex activities necessary to provide technical assistance orally and in writing to taxpayers and the tax practitioner community through multiple service channels including phone, live chat, correspondence, and Tax Practitioner Hotline contact center. The incumbent responds directly to the most sensitive and complex customer contacts, including irate customers, tax preparation professionals, and others in need of special assistance. The incumbent is required to have an understanding of the section's operational goals and an extensive knowledge of Personal Income Tax and Business Entities tax laws and systems and the department's processing procedures. When dealing with the public, the incumbent must exercise professionalism and good judgment to assist the customer in identifying the exact nature of the issue and explain pertinent legal provisions, regulations, and related administrative practices. The incumbent must possess efficient and effective work habits, including effective time management practices, and set an example for fellow employees by being courteous and professional to internal and external customers and co-workers.
Additional positions may become available: Taxpayer Services Center Section
Correspondence, Analysis, Support, and Education Section
Additional positions may become available (RPA 2627-00113 & 2627-00114).
You will find additional information about the job in the Duty Statement.
