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Live Chat Manager Jobs in California (NOW HIRING)

Mossy Nissan El Cajon

BDC/Internet Manager

El Cajon, CA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...

Mossy Nissan El Cajon

BDC/Internet Manager

El Cajon, CA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...

Mossy Nissan El Cajon

BDC/Internet Manager

El Cajon, CA · On-site

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in California

Live Chat Manager information

See California salary details

$22.7K

$60.5K

$101.2K

How much do live chat manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for live chat manager in California is $60,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in California? The most popular types of Live Chat jobs in California are:
What are popular job titles related to Live Chat Manager jobs in California? For Live Chat Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in California look for? The top searched job categories for Live Chat Manager jobs in California are:
What cities in California are hiring for Live Chat Manager jobs? Cities in California with the most Live Chat Manager job openings:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in California as of August 2026, with employment types broken down into 89% Full Time, 7% Temporary, and 4% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $60,548 per year, or $29.1 per hour.

Customer Service Specialist

California State Jobs

Sacramento, CA • On-site

$18.50 - $24.50/hr

Other

Posted 7 days ago

Job description

Job Title

Customer Service Specialist

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. The Filing Services Bureau (FSB) manages the Department's largest contact center that responds to over 1.5 million taxpayer and tax practitioner contacts by telephone, correspondence, MyFTB Message, and live chat. Under the general direction of the Customer Service Supervisor, the Customer Service Specialist (CSS) independently performs the most complex activities necessary to provide technical assistance orally and in writing to taxpayers and the tax practitioner community through multiple service channels including phone, live chat, correspondence, and Tax Practitioner Hotline contact center. The incumbent responds directly to the most sensitive and complex customer contacts, including irate customers, tax preparation professionals, and others in need of special assistance. The incumbent is required to have an understanding of the section's operational goals and an extensive knowledge of Personal Income Tax and Business Entities tax laws and systems and the department's processing procedures. When dealing with the public, the incumbent must exercise professionalism and good judgment to assist the customer in identifying the exact nature of the issue and explain pertinent legal provisions, regulations, and related administrative practices. The incumbent must possess efficient and effective work habits, including effective time management practices, and set an example for fellow employees by being courteous and professional to internal and external customers and co-workers.

Additional positions may become available: Taxpayer Services Center Section

  • Practitioner Hotline Team
  • Taxpayer Service Unit

Correspondence, Analysis, Support, and Education Section

  • Live Chat
  • Quality Assurance

Additional positions may become available (RPA 2627-00113 & 2627-00114).

You will find additional information about the job in the Duty Statement.

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