San Jose, CA · Remote
$18 - $25/hr
... manage multiple chat conversations Strong attention to detail Dependable, organized, and self ... prior live chat experience? No problem. Training and onboarding are provided for qualified ...
New
Quick apply
San Jose, CA · Remote
$18 - $25/hr
... manage multiple chat conversations Strong attention to detail Dependable, organized, and self ... prior live chat experience? No problem. Training and onboarding are provided for qualified ...
New
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Quick apply
West Hollywood, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
City Of Industry, CA · On-site +1
$50K - $60K/yr
Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. * Utilize tools like HubSpot CRM and Gong to log interactions, track ...
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Quick apply
Beverly Hills, CA · On-site
$35 - $50/hr
Manage live chat, handle viewer inquiries professionally, and maintain a positive environment. * Track session performance metrics and gather feedback to improve future broadcasts. * Ensure ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters. Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters. Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$20 - $27.50/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the PCGS Customer Care Assistant Manager and work full-time onsite 5 days a week from our Santa Ana corporate ...
Santa Ana, CA · On-site
$20 - $27.50/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the PCGS Customer Care Assistant Manager and work full-time onsite 5 days a week from our Santa Ana corporate ...
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
Santa Ana, CA · On-site
$16.75 - $22.75/hr
... Live Chat, on Collectors message boards and in person when needed. You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Santa Ana, CA headquarters . Onsite ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
El Cajon, CA · On-site
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Prior experience in live chat moderation, social media management, or customer service preferred. * Excellent communication and interpersonal skills. * Strong understanding of TikTok platform ...
Quick apply
Prior experience in live chat moderation, social media management, or customer service preferred. * Excellent communication and interpersonal skills. * Strong understanding of TikTok platform ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily * Maintain comprehensive and up to date knowledge of products and ...
West Hollywood, CA · On-site
$25 - $30/hr
Prior experience in live chat moderation, social media management, or customer service preferred. * Excellent communication and interpersonal skills. * Strong understanding of TikTok platform ...
West Hollywood, CA · On-site
$25 - $30/hr
Prior experience in live chat moderation, social media management, or customer service preferred. * Excellent communication and interpersonal skills. * Strong understanding of TikTok platform ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications * At least one previous role based in strong ...
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications * At least one previous role based in strong ...
$22.7K - $29.8K
4% of jobs
$29.8K - $37K
10% of jobs
$42.7K is the 25th percentile. Wages below this are outliers.
$37K - $44.1K
14% of jobs
$44.1K - $51.2K
16% of jobs
The median wage is $57.3K / yr.
$51.2K - $58.4K
7% of jobs
$58.4K - $65.5K
10% of jobs
$69.1K is the 75th percentile. Wages above this are outliers.
$65.5K - $72.6K
29% of jobs
$72.6K - $79.8K
4% of jobs
$79.8K - $86.9K
3% of jobs
$86.9K - $94K
1% of jobs
$94K - $101.2K
2% of jobs
$22.7K
$60.5K
$101.2K
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
The most popular types of Live Chat jobs in California are:
For Live Chat Manager jobs in California, the most frequently searched job titles are:
The top searched job categories for Live Chat Manager jobs in California are:
Cities in California with the most Live Chat Manager job openings:
We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys helping people, communicating online, and working independently from home.
No extensive experience is required. We provide the guidance and training needed to help you become confident in the role.
What You’ll Do
Respond to customer questions through online live chat
Provide friendly, professional, and timely assistance
Help customers navigate basic questions and requests
Maintain accurate and professional chat communication
Escalate complex issues when additional support is needed
Follow company guidelines and customer service procedures
Work independently while meeting assigned performance expectations
What We’re Looking For
Strong written communication skills
Professional and friendly online communication style
Reliable internet connection and a suitable remote-work environment
Ability to multitask and manage multiple chat conversations
Strong attention to detail
Dependable, organized, and self-motivated
Previous customer service experience is helpful but not required
Entry-Level Friendly
No prior live chat experience? No problem. Training and onboarding are provided for qualified candidates. This position is designed for individuals looking to gain valuable remote customer service and communication experience.
Benefits & Perks
Remote work from the comfort of your home
Part-time scheduling options
Flexible scheduling opportunities
Paid training and onboarding
Entry-level opportunity with room to develop professionally
Supportive team environment
Convenient online communication tools
Why Join Us?
If you're looking for a flexible, remote, part-time opportunity where you can build professional experience while developing valuable customer service and communication skills, we'd love to hear from you.
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Sourced by ZipRecruiter
ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.
201 - 500 Employees
San Jose, CA, US
2008
