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Live Chat Assistant Jobs in California (NOW HIRING)

Wing Assistant

Head of Sales Performance

Los Angeles, CA · On-site

$125 - $155/hr

Join live deals when a representative needs support moving an opportunity forward Knowledge and ... Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence ...

Wing Assistant

Head of Sales Performance

Los Angeles, CA · On-site +1

$125K - $155K/yr

Join live deals when a representative needs support moving an opportunity forward Knowledge and ... Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence ...

Wing Assistant

Head of Sales Performance

San Francisco, CA · On-site +1

$125K - $155K/yr

Join live deals when a representative needs support moving an opportunity forward Knowledge and ... Maintain the content that powers our AI sales chat assistant * Establish a regular review cadence ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in California

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in California?

The most popular types of Live Chat jobs in California are:

What are popular job titles related to Live Chat Assistant jobs in California?

For Live Chat Assistant jobs in California, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in California look for?

The top searched job categories for Live Chat Assistant jobs in California are:

What cities in California are hiring for Live Chat Assistant jobs?

Cities in California with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in California as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

TikTok Live Auction Host

SUNNY DISTRIBUTOR INC.

City Of Industry, CA • On-site

$20 - $28/hr

Full-time

Re-posted 2 days ago

Job description

As a TikTok Live Auction Host, you will be the face of our TikTok Shop live streams, hosting interactive live auction events that educate, entertain, and convert viewers into customers. You'll showcase fitness products, engage with customers in real time, create excitement during live auctions, and collaborate with our marketing and operations teams to maximize sales performance.
Both full-time and part-time opportunities are available.
Key Responsibilities
  • Host engaging TikTok Shop Live Auction and live shopping sessions.
  • Present products confidently while demonstrating key features, benefits, and unique selling points.
  • Create excitement and urgency during live auction events to encourage viewer participation and purchases.
  • Interact with viewers through live chat by answering product questions and addressing customer concerns.
  • Build rapport with audiences through entertaining, informative, and high-energy presentations.
  • Maintain a professional on-camera presence while representing the Sunny Health & Fitness brand.
Sales & Customer Engagement
  • Drive live-stream sales by utilizing effective product demonstrations and persuasive selling techniques.
  • Encourage audience interaction through polls, giveaways, Q&A sessions, and other engagement strategies.
  • Promote limited-time offers, flash deals, and auction incentives to increase conversions.
  • Understand customer needs and recommend products accordingly.
Content Creation & Campaign Support
  • Collaborate with the marketing and operations teams to develop live-stream concepts and promotional campaigns.
  • Assist in writing live-stream scripts, talking points, and product presentations.
  • Record promotional videos, product demonstrations, and short-form content for TikTok and other social media platforms.
  • Participate in creative brainstorming sessions to improve audience engagement.
  • Continuously refine presentation style, product positioning, and sales strategies based on performance data.
  • Stay current with TikTok Shop trends, platform updates, live commerce best practices, and auction features.
Qualifications
  • Fluent or native-level English with excellent verbal communication skills.
  • Comfortable speaking confidently on camera for extended periods.
  • Outgoing, energetic, and charismatic personality.
  • Strong presentation and storytelling abilities.
  • Excellent interpersonal and customer engagement skills.
  • Ability to multitask while interacting with live audiences.
  • Quick learner with strong problem-solving skills.
  • Reliable, self-motivated, and results-oriented.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • No history of TikTok platform policy violations.

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