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Live Chat Assistant Jobs in California (NOW HIRING)

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

  • Medical

  • Dental

  • Vision

Provide professional customer and dealer support through Zendesk, phone, and website live chat. * Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

  • Medical

  • Dental

  • Vision

Provide professional customer and dealer support through Zendesk, phone, and website live chat. * Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders ...

ALK CardVault

Be Seen First

Whatnot/eBay Live Streamer

North Hollywood, CA · On-site

$41K - $72K/yr

Engage with viewers and respond to questions in the live chat * Encourage bidding and purchasing ... Coordinate with the packing and shipping team after each stream * Assist with show planning ...

Partners Professional

Administrative Assistant

Milpitas, CA · On-site

$23 - $28/hr

  • Medical

  • Dental

  • Vision

Responsibilities: ▪ Respond promptly and professionally to customer inquiries via email, live chat, and phone ▪ Assist customers with order placement, product questions, tracking, returns, and ...

Collectorsuniverse

Senior Customer Care Specialist, PCGS

Santa Ana, CA · On-site

$20 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Live Chat, on Collectors message boards and in person when needed. You'll report to the PCGS Customer Care Assistant Manager and work full-time onsite 5 days a week from our Santa Ana corporate ...

Modesto Mazda

Business Development Coordinator

Modesto, CA · On-site

  • Medical

  • Dental

  • Retirement

You will assist the customer with questions regarding the company, perspective vehicles, and their ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Kline Nissan

Business Development Coordinator

Santa Monica, CA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

You will assist the customer with questions regarding the company, perspective vehicles service ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Modesto Mazda

Business Development Coordinator

Modesto, CA · On-site

  • Medical

  • Dental

  • Retirement

You will assist the customer with questions regarding the company, perspective vehicles, and their ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in California

Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in California? The most popular types of Live Chat jobs in California are:
What are popular job titles related to Live Chat Assistant jobs in California? For Live Chat Assistant jobs in California, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in California look for? The top searched job categories for Live Chat Assistant jobs in California are:
What cities in California are hiring for Live Chat Assistant jobs? Cities in California with the most Live Chat Assistant job openings:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Support Agent

XDS

Los Angeles, CA • On-site

$20.25 - $27/hr

Full-time

Medical, Dental, Vision

Posted 7 days ago

Job description

Who We Are
XDS is the world's largest bicycle maker by volume and the world's largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS's manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike..
Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver:
  • Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments
  • More than 300,000 carbon frames per year from the world's biggest dedicated carbon-fiber bike facility
  • 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys
  • Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership
  • OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas

As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started.
Learn more: https://xds.co/
See an insider's look of our factory: https://www.youtube.com/watch?v=06SheO5XFsY
About the role
X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You'll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services.
This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback.
This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off.
What You'll Do
  • Provide professional customer and dealer support through Zendesk, phone, and website live chat.
  • Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration.
  • Conduct inbound and outbound technical support calls with customers and dealers.
  • Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures.
  • Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases.
  • Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication.
  • Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk.
  • Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams.
  • Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources.
  • Meet established service-level expectations, including first-response and resolution targets.
  • Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule.

You're a Great Fit With:
  • 2+ years of experience in customer service, technical support, or a related customer-facing role.
  • Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities.
  • Experience using Zendesk or other customer support platforms.
  • Being able to work in a Saturday - Wednesday schedule (hybrid)
  • Strong experience handling customer conversations over email, live chat, and phone.

You're a Spectacular Fit With:
  • Previous experience working in the bicycle industry, bike retail, or technical bicycle support.
  • Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting.
  • Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs.

Success Metrics
  • Achieving a 2-hour first-response rate of 90% or higher during business hours.
  • Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases.
  • Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support.
  • Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk.
  • Escalating urgent technical, safety, warranty, and product-quality issues promptly.
  • Identifying recurring product trends and providing actionable feedback to internal teams.
  • Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center.

Our Compensation and Benefits
  • Competitive pay
  • Generous time off policy
  • Comprehensive medical, dental, and vision coverage
  • Office space in beautiful Santa Monica, California

Equal Opportunity
XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Apply