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Chat Shop Jobs in California (NOW HIRING)

MINI of Universal City

Shop Foreman

North Hollywood, CA · On-site

$100K - $120K/yr

If you can keep the shop sharp, support your technicians, and bring proper leadership to the service drive--we'd love to have a chat. MINI of Universal City is an Equal Opportunity Employer and ...

See's Candy Shops, Inc.

Sr. Candy Concierge

Carson, CA · On-site

$22 - $25/hr

See's is a leader in the confectionery industry with over 250 retail shops across the USA, a ... Deliver exceptional customer service via phone, email, chat, and text, aligned with See's Core ...

Sees

Sr. Candy Concierge

Carson, CA

$22 - $25/hr

See's is a leader in the confectionery industry with over 250 retail shops across the USA, a ... Deliver exceptional customer service via phone, email, chat, and text, aligned with See's Core ...

Cruva

Customer Success Manager

Los Angeles, CA · Remote

$70K - $100K/yr

The Role Cruva is the operating system for brands selling on TikTok Shop. Over 1,400 DTC brands use ... Own customer conversations across chat, email, and video. Be responsive, be clear, and follow ...

dbi

Retail Supervisor

Modesto, CA · On-site

... Chat Outs. * Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops. * Assists in ...

dbi

Bench Store Manager

Ontario, CA · On-site

... Chat Outs. • Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops. • Builds a ...

dbi

Assistant Store Manager - Full Time

Long Beach, CA · On-site

... Chat Outs. * Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops. * Assists in ...

dbi

Store Manager

Sacramento, CA · On-site

... Chat Outs. • Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops. • Builds a ...

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All JobsChat Shop JobsChat Shop Jobs in California

Chat Shop information

What are the typical daily responsibilities of a Chat Shop live chat agent?

As a Chat Shop Live Chat Agent, your daily responsibilities typically include engaging with website visitors in real-time, answering their questions, assisting with product or service information, and resolving concerns to enhance customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and collaborating with team members to ensure consistent and effective communication. The role requires multitasking across multiple chat windows, adhering to quality and response time standards, and continuously learning about new products or updates to provide the most accurate information.

What are the key skills and qualifications needed to thrive as a Chat Shop live chat agent, and why are they important?

To thrive as a Chat Shop Live Chat Agent, you need strong written communication, typing proficiency, and customer service skills, often supported by experience in customer-facing roles. Familiarity with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional listening skills, patience, and the ability to multitask help agents build rapport and resolve inquiries efficiently. These competencies are vital for delivering prompt, high-quality support and ensuring positive customer experiences in a digital environment.

What is a Chat Shop agent?

A Chat Shop agent is a professional who provides live chat support for customers on behalf of businesses. Their primary role is to engage with website visitors in real time, answer questions, resolve issues, and guide customers through the sales or support process. Chat Shop agents are trained in communication, problem-solving, and customer service, ensuring that every interaction is helpful and positive. They often work remotely, using specialized chat software to manage multiple conversations efficiently. Their goal is to improve customer satisfaction and increase business conversions through effective online communication.

What is the difference between Chat Shop vs Customer Service Representative?

AspectChat ShopCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or in a call center settingOffice or remote, interacting with customers via phone or in person
Industry UsageCommon in e-commerce, retail, and online servicesWidespread across various industries including retail, telecom, and finance
Search & Comparison IntentOften searched for as online customer support rolesCompared for traditional customer service jobs

While both roles involve assisting customers, a Chat Shop typically refers to online support roles focused on chat-based communication, often in e-commerce or retail settings. Customer Service Representatives may handle inquiries via phone, email, or in person across multiple industries. The main differences lie in the communication medium and work environment, but both require strong communication skills and a focus on customer satisfaction.

What are the most commonly searched types of Chat Shop jobs in California? The most popular types of Chat Shop jobs in California are:
What are popular job titles related to Chat Shop jobs in California? For Chat Shop jobs in California, the most frequently searched job titles are:
What job categories do people searching Chat Shop jobs in California look for? The top searched job categories for Chat Shop jobs in California are:
What cities in California are hiring for Chat Shop jobs? Cities in California with the most Chat Shop job openings:
Chat Shop jobs near you
Infographic showing various Chat Shop job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Shop Foreman

MINI of Universal City

North Hollywood, CA • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Shop Foreman – MINI of Universal City | North Hollywood, CA
$10,000–$12,000 monthly + performance-based bonus opportunities

Lead the Team. Drive Performance. Keep the Adventure Moving.

At MINI of Universal City, we believe driving should feel like a proper good time—and the same should be true of building your career.

We’re looking for a hands-on Shop Foreman who can jump right into the thick of it: diagnosing tough problems, supporting technicians, and keeping the workshop running smoothly, efficiently, and with a bit of MINI flair.

This isn’t a desk job. It’s a working leadership role for someone who knows what good looks like in the bay, isn’t afraid to pick up a wrench, and can help bring order, speed, and quality to a busy service drive.

What You’ll Do

  • Run daily shop flow and dispatch work based on technician skill, efficiency, and priorities
  • Step in on complex diagnostics and proper tricky repairs when needed
  • Keep work moving through the shop—removing bottlenecks and keeping turnaround times sharp
  • Ensure repairs are done right the first time, aligned with MINI and manufacturer standards
  • Partner closely with Service Advisors to keep communication clear and customers well taken care of
  • Monitor shop productivity, efficiency, and overall performance
  • Coach and support technicians to build skill, confidence, and consistency
  • Reduce comebacks through strong quality control and attention to detail
  • Maintain a clean, organized, and safe workshop environment
  • Set the tone daily: accountability, urgency, teamwork, and pride in the work

What We’re Looking For

  • Strong diagnostic and hands-on repair experience (MINI experience a plus)
  • Prior experience as a Shop Foreman, Master Tech, or Lead Technician preferred
  • Ability to lead by example—rolling up your sleeves and getting involved when needed
  • Solid understanding of dealership service operations and workflow
  • Strong communication skills with both technicians and advisors
  • High standards for quality, efficiency, and workmanship
  • ASE and/or manufacturer certifications are a plus
  • Valid driver’s license with an acceptable driving record

What We Offer

  • Competitive pay with performance-based incentives
  • Medical, Dental, and Vision insurance
  • 401(k) with company participation
  • Paid Time Off and paid holidays
  • Ongoing manufacturer and technical training
  • Career growth opportunities within the group

Why MINI of Universal City?

MINI is not your average brand—it’s playful, precise, and full of personality. We build cars that feel like go-karts and a culture that values individuality, energy, and pride in craftsmanship.

You’ll be joining a team that values people who bring skill, humor, and professionalism into the workshop every day. We support growth, training, and long-term development within a respected automotive group.

If you can keep the shop sharp, support your technicians, and bring proper leadership to the service drive—we’d love to have a chat.

MINI of Universal City is an Equal Opportunity Employer and welcomes applicants from all backgrounds.