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Chat Shop Jobs in California (NOW HIRING)

dbi

Bench Store Manager

Ontario, CA · On-site

... Chat Outs. • Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops. • Builds a ...

dbi

Assistant Store Manager

Long Beach, CA · On-site

... Chat Outs. * Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops. * Assists in ...

dbi

Assistant Store Manager - Full Time

Long Beach, CA · On-site

... Chat Outs. * Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops. * Assists in ...

dbi

Key Holder - Part Time

Burbank, CA · On-site

$15 - $18.75/hr

... Chat Outs. * Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops. * Assists in ...

eBay, Inc.

Senior Eng. Manager, eBay Live

San Jose, CA · On-site

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and ... We combine low-latency video, interactive chat, and commerce actions with robust trust, safety, and ...

Salient Motion

Category Manager, Mechanical

Torrance, CA · On-site

$160K - $175K/yr

... chat! We are at the forefront of innovation, crafting exclusive motion control components that ... Negotiate long-term agreements and POs with key machine shops, component providers, and ...

Salient Motion

Category Manager, Mechanical

Torrance, CA · On-site

$160K - $175K/yr

... chat! We are at the forefront of innovation, crafting exclusive motion control components that ... Negotiate long-term agreements and POs with key machine shops, component providers, and ...

Gallantry

Customer Service Associate

San Diego, CA

$15.50 - $21.25/hr

Responsibilities include: -Providing stellar customer service over email, phone and chat ... shop - which includes both products and packing supplies -Handling all receiving for our daily ...

Gallantry

Customer Service Associate

San Diego, CA · On-site

$15.50 - $21.25/hr

Responsibilities include: -Providing stellar customer service over email, phone and chat ... shop - which includes both products and packing supplies -Handling all receiving for our daily ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

... riders and bike shops alike.. Since 1995, we have combined proprietary materials science ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

... riders and bike shops alike.. Since 1995, we have combined proprietary materials science ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

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All JobsChat Shop JobsChat Shop Jobs in California

Chat Shop information

What is a Chat Shop agent?

A Chat Shop agent is a professional who provides live chat support for customers on behalf of businesses. Their primary role is to engage with website visitors in real time, answer questions, resolve issues, and guide customers through the sales or support process. Chat Shop agents are trained in communication, problem-solving, and customer service, ensuring that every interaction is helpful and positive. They often work remotely, using specialized chat software to manage multiple conversations efficiently. Their goal is to improve customer satisfaction and increase business conversions through effective online communication.

What are the typical daily responsibilities of a Chat Shop live chat agent?

As a Chat Shop Live Chat Agent, your daily responsibilities typically include engaging with website visitors in real-time, answering their questions, assisting with product or service information, and resolving concerns to enhance customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and collaborating with team members to ensure consistent and effective communication. The role requires multitasking across multiple chat windows, adhering to quality and response time standards, and continuously learning about new products or updates to provide the most accurate information.

What are the key skills and qualifications needed to thrive as a Chat Shop live chat agent, and why are they important?

To thrive as a Chat Shop Live Chat Agent, you need strong written communication, typing proficiency, and customer service skills, often supported by experience in customer-facing roles. Familiarity with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional listening skills, patience, and the ability to multitask help agents build rapport and resolve inquiries efficiently. These competencies are vital for delivering prompt, high-quality support and ensuring positive customer experiences in a digital environment.

What is the difference between Chat Shop vs Customer Service Representative?

AspectChat ShopCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or in a call center settingOffice or remote, interacting with customers via phone or in person
Industry UsageCommon in e-commerce, retail, and online servicesWidespread across various industries including retail, telecom, and finance
Search & Comparison IntentOften searched for as online customer support rolesCompared for traditional customer service jobs

While both roles involve assisting customers, a Chat Shop typically refers to online support roles focused on chat-based communication, often in e-commerce or retail settings. Customer Service Representatives may handle inquiries via phone, email, or in person across multiple industries. The main differences lie in the communication medium and work environment, but both require strong communication skills and a focus on customer satisfaction.

Does chat shop offer remote work options?

Chat Shop offers remote work options for some customer service and chat support roles, allowing employees to work from home. These positions typically require good communication skills and familiarity with online chat tools. Availability of remote work may vary based on the specific role and company policies.

What are the most commonly searched types of Chat Shop jobs in California?

The most popular types of Chat Shop jobs in California are:

What are popular job titles related to Chat Shop jobs in California?

For Chat Shop jobs in California, the most frequently searched job titles are:

What job categories do people searching Chat Shop jobs in California look for?

The top searched job categories for Chat Shop jobs in California are:

Chat Shop jobs near you
Infographic showing various Chat Shop job openings in California as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Bench Store Manager

Ontario, CA • On-site

dbi
See more jobs at dbiexternal

Full-time

Re-posted 18 days ago

Job description

As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive, and inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Essential Job Functions: 

Customer Focus 
•    Leads and models a customer first culture across all roles.
•    Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience. 
•    Providing ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making 
•    Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
•    Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
•    Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance 
•    Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
•    Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
•    Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
•    Other duties as assigned.


Education & Credentials:
High School Diploma or degree.
Four years prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Work Hours and Physical Demands:
Full time hours Sunday through Saturday 40 hours a week 
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

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