Customer Success Manager
Los Angeles, CA · Remote
$70K - $100K/yr
The Role Cruva is the operating system for brands selling on TikTok Shop. Over 1,400 DTC brands use ... Location Remote (US or UK hours)
Customer Success Manager
Los Angeles, CA · Remote
$70K - $100K/yr
The Role Cruva is the operating system for brands selling on TikTok Shop. Over 1,400 DTC brands use ... Location Remote (US or UK hours)
Remote Chat Shop information
What is the difference between Remote Chat Shop vs Remote Customer Support Agent?
| Aspect | Remote Chat Shop | Remote Customer Support Agent |
|---|---|---|
| Credentials | Basic communication skills, sometimes customer service experience | Customer service training, sometimes certifications |
| Work Environment | Online chat platforms, remote from home | Call centers or online chat, remote from home |
| Industry Usage | E-commerce, retail, service industries | Various sectors including tech, retail, finance |
| Search & Comparison Intent | Customer interaction, online chat jobs | Customer support roles, remote support jobs |
Remote Chat Shops primarily focus on online chat-based customer interactions within e-commerce or service sectors, often requiring basic communication skills. Remote Customer Support Agents handle customer inquiries across multiple channels, including chat, email, or phone, often with specific training or certifications. While both roles are remote and involve customer interaction, Remote Chat Shops are more specialized in online chat platforms, whereas Customer Support Agents may work across various communication channels.
What are the key skills and qualifications needed to thrive as a remote chat shop agent?
To excel as a Remote Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer service software, live chat platforms, and CRM systems is usually required. Outstanding agents demonstrate patience, active listening, and the ability to multitask under pressure. These skills are vital to efficiently resolve customer inquiries, ensure satisfaction, and maintain a positive brand reputation in a remote environment.
What are some common challenges faced by remote chat shop agents and how can they be addressed?
Remote Chat Shop agents often face challenges such as managing multiple customer conversations simultaneously, maintaining high-quality communication, and adapting to different customer personalities and issues. To address these, agents benefit from strong organizational skills, effective use of chat management tools, and ongoing training in customer service best practices. Regular feedback sessions and collaboration with team leads or peers can also help agents improve their performance and handle complex situations more confidently.
What is a remote chat shop?
A Remote Chat Shop job typically involves providing customer support or sales assistance through online chat platforms, all from a remote location. Employees in these roles respond to customer inquiries, assist with product information, resolve issues, and sometimes handle sales transactions—all via chat rather than phone or in-person interaction. It's ideal for those with strong written communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote chat agents to offer 24/7 support to their customers, making this a flexible option for remote work.
What are popular job titles related to Remote Chat Shop jobs in California? For Remote Chat Shop jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Chat Shop jobs in California look for? The top searched job categories for Remote Chat Shop jobs in California are:
What cities in California are hiring for Remote Chat Shop jobs? Cities in California with the most Remote Chat Shop job openings:
$70K - $100K/yr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
The Role
Cruva is the operating system for brands selling on TikTok Shop. Over 1,400 DTC brands use us to manage affiliate programs, find creators, run sample campaigns, and track GMV at scale. Our customers range from emerging labels to multi-nine-figure operations, including True Classic, Pixi Beauty, and QVC UK.
Customer success at Cruva is not a support function. It is a growth function. The brands in our platform are moving fast, they have high expectations, and they need a partner who understands the platform deeply and can help them get results quickly. You will own the relationship between Cruva and a portfolio of customers from the moment they sign through their entire lifecycle on the platform.
What You\'ll Do-
Lead onboarding for new customers: platform setup, training calls, and getting them to their first meaningful outcome as fast as possible.
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Manage ongoing relationships across a portfolio of brands, serving as their primary point of contact at Cruva.
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Own customer conversations across chat, email, and video. Be responsive, be clear, and follow through.
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Troubleshoot platform issues and coordinate with the product and engineering teams when something needs escalating.
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Identify patterns in customer questions and friction points, and bring that feedback into internal product and operations conversations.
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Monitor customer health across your book of business and get ahead of retention risks before they surface.
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Collaborate with sales on expansion opportunities when customers are ready to grow their usage.
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Experience in customer success, account management, onboarding, or support within a SaaS environment.
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Strong written and verbal English communication skills.
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Comfortable leading customer calls and product training sessions.
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Organized, detail-oriented, and responsive under a real volume of customer activity.
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Familiarity with CRM and support tools.
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Experience with TikTok Shop, ecommerce, or creator economy platforms is a strong plus.
$70,000 to $100,000 base salary depending on experience, plus meaningful early-stage equity.
LocationRemote (US or UK hours)