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Wayfair Customer Service Chat Jobs in California

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly preferred. * Passionate about the customer's success. * A Team Player: You work well with a team and are ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly preferred. * Passionate about the customer's success. * A Team Player: You work well with a team and are ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... At least 1 year experience in customer service environment providing support via phone, email or ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ... customer service environment providing support via phone, email or live chat At least 1 year ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

Arsenault Inc

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

A Customer Service Representative ideally would have startup experience who embraces versatilities ... Respond to all inbound inquiries (phone, email, and chat) from applicants with effective ...

Aiered

Customer Service Specialist

Los Angeles, CA

$16 - $24/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide detailed information about products, services, and company policies. * Document customer ...

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All JobsWayfair Customer Service Chat JobsWayfair Customer Service Chat Jobs in California

Wayfair Customer Service Chat information

See California salary details

$24.2K

$57.2K

$99.7K

How much do wayfair customer service chat jobs pay per year?

As of Sep 4, 2026, the average yearly pay for wayfair customer service chat in California is $57,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a Wayfair Customer Service Chat representative do?

A Wayfair Customer Service Chat representative assists customers via online chat with their inquiries about products, orders, shipping, returns, and general account issues. They provide real-time support, answer questions, help resolve problems, and ensure a positive shopping experience for customers. Their role requires strong communication skills, product knowledge, and the ability to multitask in a fast-paced environment.

What are some common challenges faced by Wayfair Customer Service Chat representatives, and how can they be overcome?

Wayfair Customer Service Chat agents often handle multiple conversations simultaneously, which can be challenging when addressing complex customer issues or high chat volumes. To succeed, agents should develop strong multitasking and time management skills, prioritize clear communication, and make effective use of Wayfair’s internal resources and knowledge bases. Regular training and support from team leads help agents stay updated on product information and company policies, enabling them to resolve customer concerns efficiently. Collaboration with other departments, such as logistics or technical support, is also essential for providing comprehensive solutions.

What are the key skills and qualifications needed to thrive as a Wayfair Customer Service Chat representative, and why are they important?

To excel as a Wayfair Customer Service Chat representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, live chat platforms, and order management tools is typically required. Patience, empathy, and the ability to multitask are crucial soft skills for providing effective customer support in a digital environment. These skills ensure prompt, accurate assistance and build customer loyalty by resolving issues efficiently in a high-volume, online retail setting.

What is the difference between Wayfair Customer Service Chat vs Wayfair Customer Service Representative?

AspectWayfair Customer Service ChatWayfair Customer Service Representative
CredentialsBasic customer service skills, communication skillsSame as chat, often with additional training
Work EnvironmentOnline, remote chat platformCall centers or remote, phone and chat support
Employer & IndustryWayfair, e-commerce retailWayfair, e-commerce retail
Job FocusHandling online customer inquiries via chatAssisting customers via chat and phone, resolving issues

Wayfair Customer Service Chat roles focus on online chat support, providing quick assistance to customers through written communication. Customer Service Representatives may handle both chat and phone support, offering a broader range of customer service functions. Both roles require strong communication skills and familiarity with e-commerce platforms, but chat roles are typically more specialized in written online interactions.

What are popular job titles related to Wayfair Customer Service Chat jobs in California?

For Wayfair Customer Service Chat jobs in California, the most frequently searched job titles are:

What job categories do people searching Wayfair Customer Service Chat jobs in California look for?

The top searched job categories for Wayfair Customer Service Chat jobs in California are:

Wayfair Customer Service Chat jobs near you
Infographic showing various Wayfair Customer Service Chat job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,239 per year, or $27.5 per hour.

ECommerce Customer Service Rep

UNIKOO GROUP INC

Santa Ana, CA • On-site

$23 - $25/hr

Full-time

Posted 9 days ago

Job description

Unikoo Glass & Hardware is a growing supplier of shower doors, glass, hardware, LED mirrors, and related products serving customers across multiple sales channels. We support contractors, glass shops, distributors, homeowners, and online retail customers through our direct website and major e-commerce platforms.
We are looking for someone who is:
  • Reliable and punctual.
  • Professional with customers and coworkers.
  • Organized and accurate.
  • Comfortable handling multiple platforms and customer issues at the same time.
  • Willing to learn Unikoo’s products, systems, and internal processes.
  • Able to communicate clearly and follow through until the issue is resolved.
Job Summary
We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct website. This role is ideal for someone who is organized, responsive, professional, and comfortable working in a fast-paced environment.
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.
Responsibilities 
  • Respond to customer inquiries through email, phone, platform messaging, and website communication channels.
  • Process returns, exchanges, replacements, refunds, and order adjustments according to company policies.
  • Monitor order flow, shipping status, tracking updates, delivery issues, and shipping exceptions.
  • Coordinate with warehouse, operations, sales, and logistics teams to resolve customer concerns.
  • Handle Amazon, Home Depot, Wayfair, Shopify, and website cases, tickets, disputes, and escalations.
  • Communicate with customers in a professional, timely, and solutions-focused manner.
  • Maintain accurate customer, order, return, and case records.
  • Follow internal SOPs for customer communication, returns, replacements, claims, and escalations.
  • Support product listing updates, product information accuracy, and basic troubleshooting.
  • Assist with damaged product claims, missing parts, delivery delays, and replacement requests.
  • Help identify recurring customer issues and communicate trends to management.
  • Maintain a high level of responsiveness, accuracy, and customer satisfaction.
Qualifications
  • 1–2 years of e-commerce, customer service, order support, or related experience preferred.
  • Experience working with e-commerce platforms or online marketplace orders.
  • Familiarity with Amazon Seller Central, Home Depot, Wayfair Partner Home, Shopify, or similar platforms is a plus.
  • Strong written and verbal communication skills.
  • Strong problem-solving skills with the ability to stay calm and professional during escalations.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Detail-oriented with strong follow-through.
  • Comfortable using computers, order management systems, email, spreadsheets, and customer service platforms.
  • Dependable, responsive, and able to work well with internal teams.
  • Bilingual preferred: English/Spanish and/or Mandarin.
Preferred Skills
  • Experience handling returns, refunds, replacements, shipping claims, and customer escalations.
  • Knowledge of online marketplace policies and customer service expectations.
  • Ability to read order details, product information, tracking updates, and customer case history.
  • Experience supporting products that require parts, measurements, specifications, or technical explanation.
  • Strong sense of urgency and ownership.