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Text Customer Service Jobs in California (NOW HIRING)

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. * Handle escalated issues with a solutions-driven mindset, ensuring ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA

$19 - $23/hr

Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. * Handle escalated issues with a solutions-driven mindset, ensuring ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA

Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. * Handle escalated issues with a solutions-driven mindset, ensuring ...

SFI Los Angeles

Be Seen First

Bilingual Customer Service Clerk

Long Beach, CA · On-site

$18/hr

For a quick response & interview please text the word (CSR) to 310 667 0099 Customer Service Clerk Shift: * Monday - Friday * 1st Shift * 7am -3:30pm * TEMP TO HIRE Customer Service Clerk Pay:

TaxRise

Customer Service Representative

Irvine, CA · On-site

$26 - $35/hr

As a Customer Service Representative , you won't just answer calls - you'll be a steady ... Respond to client emails, text messages, and occasional live chats within service level ...

Starbridge LLC

Office Clerk/Customer Service

Anaheim, CA · On-site

$18 - $20/hr

... or text message, respond to inquiries via social media, etc. You will also send orders to ... The ideal candidate is able to multi task, has excellent customer service skills, experience ...

GO Car Wash

Customer Service Teammate

San Bernardino, CA · On-site

$19/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

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Text Customer Service information

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in California? For Text Customer Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in California look for? The top searched job categories for Text Customer Service jobs in California are:
What cities in California are hiring for Text Customer Service jobs? Cities in California with the most Text Customer Service job openings:
Text Customer Service jobs near you
Customer Service Agent

Customer Service Agent

Vuori, Inc

Carlsbad, CA • On-site

$19 - $23/hr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Vuori rating

7.6

Company rating: 7.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Company Description
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose...while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
Job Description
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at Vuori! As a key player in our Customer Experience loop, you'll engage directly with our customers, helping to solve problems and deliver top-notch service through email, chat, and text. You'll be the voice of Vuori, embodying our core values of creating exceptional products, building lasting relationships, and living extraordinary lives. This is an exciting opportunity to make a real impact on the customer experience, collaborate with a talented team, and grow with one of the fastest-growing apparel brands around.
In this position, you will primarily handle customer inquiries through email and chat, addressing concerns with a solutions-oriented and positive approach. You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues.
What you'll get to do:
  • Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism.
  • Handle escalated issues with a solutions-driven mindset, ensuring a timely and empathetic resolution.
  • Support the onboarding and training of new team members across various tiers (1, 2, and 3).
  • Contribute to continuous improvement by providing feedback on processes, shortcuts, and customer interaction guidelines.
  • Assist with various support channels, including:
    • Refund Requests
    • CS Returns
    • Retail Support
    • CS Help
  • Work alongside the Supervisor to assist with additional tasks as needed.
  • Participate in team meetings, providing valuable input to enhance service quality and team collaboration.
  • Take on additional projects and tasks as assigned.

Qualifications
Who you are:
  • Bachelor's degree, or 1 year of equivalent work experience in lieu of a degree.
  • Strong passion for delivering exceptional customer experiences.
  • Well-organized with the ability to manage both personal and team progress.
  • Skilled in understanding and responding to customer emotions.
  • Leads by example, demonstrating attention to detail while supporting team members.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proficiency in Spanish is a plus.
  • Strong conflict resolution skills, with the ability to manage challenging or emotional situations with professionalism and empathy.
  • Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.

Additional Information
Our investment in you:
At Vuori, we're proud to offer the following to our employees:
  • Health Insurance
  • Savings and Retirement Plan
  • Employee Assistance Program
  • Generous Vuori Discount & Industry Perks
  • Paid Time Off
  • Wellness & Fitness benefits

The hourly range for this role is $19/hr. - $23/hr.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.

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