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Text Customer Service Jobs in California (NOW HIRING)

Equiliem

Customer Service Representative

Poway, CA · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Poway, CA Pay: $25.00 per hour 26-08317 Job Summary The Customer ... Message frequency may vary for text messages. Message and data rates may apply. Carriers are not ...

Bellevue Bowl

Part Time Customer Service

Atwater, CA

$16.90 - $19/hr

Strong communication and customer service skills. * Cash-handling experience is a plus, but not ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Vuori, Inc.

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

  • Medical

  • Retirement

  • PTO

Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. * Handle escalated issues with a solutions-driven mindset, ensuring ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

  • Medical

  • Retirement

  • PTO

Deliver exceptional customer service via email, text, and chat, responding to inquiries with clarity, empathy, and professionalism. * Handle escalated issues with a solutions-driven mindset, ensuring ...

Taji Inc

Customer Service Associate

Grass Valley, CA · On-site

$7.25/hr

Join The UPS Store as a Customer Service Associate! Are you passionate about helping others and ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Lariat Bowl

Part Time Customer Service

Red Bluff, CA · On-site

$16.90 - $19/hr

Customer Service Representative -- Family Fun Bowling Center Location: Red Bluff,CA Employment Type ... By applying to this job, you agree to receive periodic text messages from this employer and ...

Alongi Brothers, Inc

Customer Service Dispatcher

San Jose, CA · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Using telephones, two-way radios or text messages to contact employees or emergency personnel * Speaking with supervisors or customers to resolve problems, requests for services or equipment

Crash Champions

Customer Service Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

Provide repair status updates to customer via call or text based on an established communication cadence with the customer * Communicate with Service Advisor: Frequently communicate to get updates ...

Crash Champions

Customer Service Representative

Murrieta, CA · On-site

$16.25 - $22/hr

Provide repair status updates to customer via call or text based on an established communication cadence with the customer * Communicate with Service Advisor: Frequently communicate to get updates ...

Crash Champions

Customer Service Representative

Fairfield, CA · On-site

$16.25 - $22.25/hr

Provide repair status updates to customer via call or text based on an established communication cadence with the customer * Communicate with Service Advisor: Frequently communicate to get updates ...

Bandai Namco

Customer Service Representative

Irvine, CA

$17.25 - $23.25/hr

Customer Service Representative Coordinate, organize, administer, and liaison with team members and ... PHYSICAL SIGHT Able to read both hardcopy and computer-based text. LIFTING Up to 25 pounds.

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All JobsText Customer Service JobsText Customer Service Jobs in California

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in California?

For Text Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in California look for?

The top searched job categories for Text Customer Service jobs in California are:

What cities in California are hiring for Text Customer Service jobs?

Cities in California with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service

ACS Staffing, Inc

Compton, CA • On-site

$19.50/hr

Other

Posted 5 days ago

Job description

Customer Service Representative – Warehouse Distribution Location: Compton, CA Pay: $19.50/hour Brief Summary Our client is seeking a bilingual Customer Service Representative to support warehouse distribution operations in Compton. This position includes coordinating delivery trucks, processing Bills of Lading (BOLs), printing shipping labels using Zebra printers, and communicating with delivery drivers. Have Questions? Call or Text Susana: (562) 668-7680

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