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Text Customer Service Jobs in California (NOW HIRING)

HOLLIDAY ROCK

Customer Service Representative

Upland, CA · On-site

$16 - $22/hr

Description Description: A Customer Service Representative (CSR) acts as a crucial liaison ... Physical Demands: • Standing or sitting for extended periods. • Keyboarding: entering text or ...

HOLLIDAY ROCK

Customer Service Representative

Carlsbad, CA · On-site

$16.50 - $22.50/hr

Description A Customer Service Representative (CSR) acts as a crucial liaison, delivering essential ... text or data into a computer. • Gross manipulation (seizing, holding, grasping, turning). • ...

Summit Solutions

Customer Service Representative

Riverside, CA · On-site

$16.75 - $22.75/hr

You'll connect with clients through phone, email, text, virtual meetings, and occasionally in person, all while maintaining a high standard of professionalism and customer service. This role offers ...

SFI Los Angeles

Be Seen First

Logistics Customer Service Representative

Long Beach, CA · On-site

$18 - $20/hr

For a quick response & interview please text the word (CSR) 310 667 0099 Customer Service Representative Shift: * Tuesday- Saturday * 1st Shift * 8:00am - 5:00 pm Customer Service Representative Pay:

GO Car Wash

Customer Service Lead

Moreno Valley, CA

$19.50/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest-growing car wash ... As a Customer Service Lead at GO Car Wash, you'll be stepping into a leadership role, serving as ...

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All JobsText Customer Service JobsText Customer Service Jobs in California

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in California?

For Text Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in California look for?

The top searched job categories for Text Customer Service jobs in California are:

What cities in California are hiring for Text Customer Service jobs?

Cities in California with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Holliday Rock

Carlsbad, CA • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Holliday Rock rating

8.4

Company rating: 8.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Description
A Customer Service Representative (CSR) acts as a crucial liaison, delivering essential product and service information, addressing inquiries, and effectively resolving any issues that customer accounts encounter. Their role is vital to ensuring customer satisfaction and maintaining high service standards.
Essential Functions of the Position:
• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, pricing, and policies.
• Assist customers with placing concrete orders per company guidelines.
• Resolve customer concerns and offer appropriate solutions.
• Document customer interactions and transactions in the CRM system.
• Maintain knowledge of mixed designs and concrete additives.
• Escalate complex issues to higher-level support or management.
• Track and report recurring customer concerns for service improvements.
• Ensure customer satisfaction through follow-up communication.
• Maintain professionalism in all interactions, even in challenging situations.
• Meet or exceed performance targets for response times, satisfaction, and resolution rates.
Skills and Knowledge:
• Proven experience in customer support or as a Client Service Representative.
• Excellent phone contact handling skills and active listening abilities.
• Familiarity with Customer Relationship Management (CRM) systems and practices.
• A customer-oriented approach with the ability to adapt and respond to a variety of personalities.
Requirements:
• Exceptional communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent.
• Preferred Bilingual
Physical Demands:
• Standing or sitting for extended periods.
• Keyboarding: entering text or data into a computer.
• Gross manipulation (seizing, holding, grasping, turning).
• Occasionally stooping, bending, kneeling, crouching, reaching, and twisting.
• Speaking by phone for extended periods.
• Hearing telephone.
• Lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 50 lbs.
Benefits:
• PPO/HMO Medical Insurance, Dental HMO/PPO, Vision, Basic and Voluntary Life, and Voluntary Accident.
• Employee Assistance Program (EAP).
• 401(k) Retirement Plan - Company match.
• Paid Sick Time.
• Paid Holidays.
• Paid Vacations.
• Direct Deposit.
• Paid weekly.
• Referral Bonus.
This job description does not imply that the listed duties are the only responsibilities of an employee in this position. Employees may be asked to perform additional tasks as needed to ensure adequate coverage of the workload. Furthermore, employees must follow any job-related instructions and complete any other duties assigned by their supervisor. This job description does not constitute an employment agreement between the employer and the employee and may be modified by the employer as organizational needs and job requirements change.

What Holliday Rock employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Holliday Rock

Sourced by ZipRecruiter

Holliday Rock holds the beliefs that long term success requires common Goals, Adaptability, Shared values, and most importantly safety. Holliday has a very diverse employee base with a wide range of Education levels, Cultural diversity, and Industry experience. Holliday Rock takes great satisfaction in having retired employees with over 50 years of service as well as hiring new employees just getting their careers started.

Industry

Construction

Company size

501 - 1,000 Employees

Headquarters location

Upland, CA, US

Year founded

1937

Social media

Facebook

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