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Text Customer Service Jobs in California (NOW HIRING)

GO Car Wash

Customer Service Teammate

San Bernardino, CA · On-site

$19/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

FreshTax

Customer Service Representative

Santa Ana, CA · On-site

$17 - $24/hr

As a Customer Service Representative , you will be a primary contact for clients enrolled in our ... Provide updates and explain next steps clearly. * Follow up by phone, email, and text for documents ...

GO Car Wash

Customer Service Teammate

Rialto, CA

$19/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

GO Car Wash

Customer Service Teammate

Riverside, CA · On-site

$19/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

GO Car Wash

Customer Service Teammate

Loma Linda, CA · On-site

$19/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

GO Car Wash

Customer Service Teammate

Highland, CA

$19/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

GO Car Wash

Customer Service Teammate

Rialto, CA · On-site

$19/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

GO Car Wash

Customer Service Teammate

Moreno Valley, CA · On-site

$17/hr

TEXT "GOMILES" to 720-459-4415 to APPLY! GO - Car Wash is one of the fastest growing car wash ... As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars ...

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All JobsText Customer Service JobsText Customer Service Jobs in California

Text Customer Service information

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in California? For Text Customer Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in California look for? The top searched job categories for Text Customer Service jobs in California are:
What cities in California are hiring for Text Customer Service jobs? Cities in California with the most Text Customer Service job openings:
Text Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Kelly Services

Torrance, CA

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

New

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Dealer Analyst (Customer Service Representative) to work at a premier auto manufacturer in Torrance, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Pay: $21/hr
This position is ONSITE in Torrance, CA, must be able to commute to Torrance, CA
Hours: Monday-Friday 8:30am-5pm
Why you should apply to be a Dealer Analyst
  • Work with a premier client in the automotive industry.
  • Enjoy a competitive pay rate
  • Opportunity to work with a team of experienced professionals.
  • Opportunity to learn and grow in a fast-paced environment

What does a Dealer Analyst do?
  • Answer incoming phone calls in order to: assist dealerships with order entry automotive parts questions.
  • Actively listen to our representatives and their needs
  • Be able to effectively communicate in an articulate, empathetic, and professional tone.  
  • Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process
  • Make outbound calls to resolve issues.
  • Research parts problems
  • Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues
  • Proactively communicate potential issues internally with management and other dealerships via text, email, and/or phone in order to provide the best possible customer experience 
Requirements:
  • Ability to stand (and walk) throughout entire shift
  • Remain stationary for long periods of time and complete repetitive motions
  • Operate office equipment 
  • Maintain a professional business casual appearance and work space.  
  • Attention to detail, quality minded
  • Team oriented attitude
  • Ability to understand verbal and written directions in English
  • Ability to work Saturday overtime as workload demands
Education/Experience:
High School or GED Equivalent (required)
2 years of experience (preferred)
Skills:
Typing, Telephone etiquette, Call Center Support, Customer Service, Email monitoring, time management, excel. 2 years of experience (preferred)
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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