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Microsoft Chat Support Jobs (NOW HIRING)

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

... customer support operations, streamline case management, and deliver world‑class service ... as voice, chat, and SMS * Develop and maintain integrations with third‑party telephony and ...

University of Rochester

$21.78 - $30.53/hr

Provides phone, remote, and chat support for a large customer base whose business functions rely ... PC and Windows knowledge, particularly Microsoft Office suite preferred * Intermediate ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

... customer support operations, streamline case management, and deliver world-class service ... chat, and SMS * Develop and maintain integrations with third-party telephony and contact center ...

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Microsoft Chat Support information

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How much do microsoft chat support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for microsoft chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Chat Support position, and why are they important?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support job?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

How do I become an online chat agent?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Many employers require a high school diploma or equivalent, and some may prefer prior experience in tech support or online customer service. Training is often provided, and familiarity with chat platforms and troubleshooting tools is beneficial.

What are the typical daily responsibilities of a Microsoft Chat Support representative?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Chat Support representative typically requires relevant customer service experience, strong communication skills, and familiarity with Microsoft products. The hiring process often involves multiple interviews, assessments, and background checks, making it competitive but achievable for qualified candidates.

Can I work from home for Microsoft?

Microsoft Chat Support roles often offer remote work options, allowing employees to work from home depending on the company's policies and the specific position. Candidates typically need a reliable internet connection, a suitable workspace, and may be required to complete training or certifications. Availability of remote work can vary by team and location, so it is advisable to check the specific job listing or company policies.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Customer support agents often use live chat tools to assist users with troubleshooting and account issues, and chat support is available through the Microsoft Support website and support channels.
More about Microsoft Chat Support jobs
What cities are hiring for Microsoft Chat Support jobs? Cities with the most Microsoft Chat Support job openings:
What are the most commonly searched types of Microsoft Chat Support jobs? The most popular types of Microsoft Chat Support jobs are:
What states have the most Microsoft Chat Support jobs? States with the most job openings for Microsoft Chat Support jobs include:
What job categories do people searching Microsoft Chat Support jobs look for? The top searched job categories for Microsoft Chat Support jobs are:
Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
Customer Service Representative

Customer Service Representative

Keefe Group

Saint Louis, MO • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Wage Rate
$19.50/hour
Overview
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position
***Must live in the St. Louis, Missouri metropolitan area***
Starting Wage $19.50 per hour
Hiring Bonus: $300
Monthly performance-based bonus opportunity up to $300
Full time with Benefits
Training: M-F 8am-4pm (4 weeks)
2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.
Essential Functions, Duties, and Responsibilities
  • Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
  • Process customer orders, deposits, track shipments and answer customer questions.
  • Process a variety of administrative tasks as a result of the customer call or chat.
  • Consistently meet establish performance metrics and quality standards.
  • Complete other duties assigned by management.

What You'll Need
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
  • Ability to attend four week training from 8am to 4pm Monday through Friday
  • Knowledge of basic PC and Microsoft Office skills
  • Prior customer service experience preferred
  • Excellent verbal and written communication skills
  • Professional and upbeat telephone voice
  • Ability to type 30 wpm
  • Must be at least 18 years old
  • Must live in the St. Louis metropolitan area

Benefits
Keefe offers comprehensive benefits to all regular-full time employees:
  • Medical w/prescription coverage
    • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
  • Dental
  • Vision
  • Basic Life and Basic Accidental Death and Dismemberment Insurance
  • Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:
  • Paid Time Off
  • Company Match for the 401(k) Retirement Savings Plan
  • Weekly Pay
  • We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement
Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

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