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Google Chat Support Jobs in Washington (NOW HIRING)

GRVTY

Software Engineer

Laurel, MD · On-site

In this capacity, the Software Engineer will leverage advances in data science to support ... Chat Completions API #LI-BPJ

New

RCG Inc

Help Desk Specialist II (Tier II)

Silver Spring, MD · On-site

$22.50 - $24.04/hr

Provide desk-side, remote, phone, chat, and email support to end users. * Support conference room and multimedia technologies. * Set up, support, and troubleshoot hybrid meetings using Google Meet ...

RCG Inc

Help Desk Specialist II (Tier II)

Silver Spring, MD · On-site

$22.50 - $24.04/hr

Provide desk-side, remote, phone, chat, and email support to end users. * Support conference room and multimedia technologies. * Set up, support, and troubleshoot hybrid meetings using Google Meet ...

RCG Inc

Help Desk Specialist II (Tier II)

Silver Spring, MD · On-site

$22.50 - $24.04/hr

Provide desk-side, remote, phone, chat, and email support to end users. * Support conference room and multimedia technologies. * Set up, support, and troubleshoot hybrid meetings using Google Meet ...

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Google Chat Support information

How do you become a Google Chat Support agent?

To become a Google Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Google Workspace tools. Applying through Google's career portal and demonstrating problem-solving abilities are essential steps in the hiring process.

How do I join Google Chat Support?

To join Google Chat Support as a support agent, you typically need to apply through Google's career portal or partner companies, meet the required qualifications such as customer service skills and familiarity with Google Workspace tools, and complete the company's hiring process. Training on Google Chat and related tools is often provided after onboarding.

What are the key skills and qualifications needed to thrive in the Google Chat Support position, and why are they important?

To thrive as a Google Chat Support professional, you need strong customer service skills, problem-solving abilities, and experience with online communication tools, typically supported by a high school diploma or equivalent. Familiarity with Google Workspace, CRM systems, and ticketing platforms is often required, and certifications in customer support can be advantageous. Exceptional written communication, patience, and active listening are standout soft skills in this position. These competencies are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining high service standards in a digital support environment.

What is a Google Chat Support?

A Google Chat Support job involves assisting customers via Google Chat with troubleshooting, technical issues, or general inquiries. Support agents help users resolve problems, provide step-by-step guidance, and ensure a smooth experience with Google products or services. This role requires strong communication skills, problem-solving abilities, and knowledge of Google tools. Agents may assist individuals, businesses, or internal teams depending on the company's needs.

What are the typical daily responsibilities of a Google Chat Support team member?

As a Google Chat Support team member, your daily responsibilities will center around assisting customers via Google Chat by answering inquiries, troubleshooting issues, and providing clear solutions to users in real time. You will also update support tickets, document resolutions, and escalate more complex issues to technical or specialized teams as needed. Collaboration with colleagues and team leads is common to ensure consistent service levels and share best practices. Meeting customer satisfaction goals and maintaining professional, prompt communication are essential throughout your shifts. This role offers a dynamic and collaborative environment where you can develop your technical and interpersonal skills.

What are popular job titles related to Google Chat Support jobs in Washington? For Google Chat Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Google Chat Support jobs in Washington look for? The top searched job categories for Google Chat Support jobs in Washington are:
What cities in Washington are hiring for Google Chat Support jobs? Cities in Washington with the most Google Chat Support job openings:
Google Chat Support jobs near you
Infographic showing various Google Chat Support job openings in Washington as of August 2026, with employment types broken down into 62% Full Time, 15% Part Time, 8% Temporary, and 15% Contract. Highlights an 100% In-person job distribution.

Google AI Architect - AI Chat Bot (Billing & Citizen Services)

ZILLION TECHNOLOGIES, INC

Ashburn, VA

Full-time

Re-posted 11 days ago

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Google AI Architect - AI Bot (Billing & Citizen Services)
Minimum Qualifications

  • Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.
  • US Citizen
  • College Degree Required

Role Summary:

The Google AI Architect will lead the design, development, and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure, scalable, and compliant AI solution on Google Cloud, including conversational interfaces delivered through web, API, and Google Workspace channels (Google Chat and Google Meet), to improve operational efficiency, accuracy, and user experience.

Key Responsibilities:

Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client's billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services.

Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.).

Develop an intelligent bot to:

  • Automate billing inquiries and workflows.
  • Provide real-time, accurate responses to citizen queries.
  • Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.
  • Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.
  • Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.
  • Support self-service options for payments, invoices, and status tracking.
  • Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).
  • Integrate the AI bot with our clients's existing billing systems, databases, and APIs.
  • Define AI governance, data management, and model lifecycle processes.
  • Optimize performance, scalability, reliability, and cost efficiency.
  • Establish monitoring, logging, and continuous improvement frameworks for AI models.
  • Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.
  • Provide documentation, training, and knowledge transfer to internal teams.
Qualifications
  • Strong expertise in Google Cloud Platform (GCP) and AI services.
  • Experience with conversational AI, chatbots, and automation platforms.
  • Proficiency in AI/ML architecture, data pipelines, and API integrations.
  • Knowledge of federal IT compliance, cybersecurity, and data governance standards.
  • Experience designing scalable and secure cloud-based solutions.
  • Strong communication and stakeholder engagement skills.

Preferred Qualifications:

Experience working with federal agencies or government projects.

Background in billing systems, financial workflows, or citizen service platforms.

Certifications in Google Cloud or AI/ML Architecture.

Preferable Billing Functional Scope (for AI Bot) :

  • Handle citizen inquiries related to invoices, charges, and payment status.
  • Provide real-time access to billing details such as invoice number, amount due, due date, and payment history.
  • Support automated generation and delivery of invoices and billing statements.
  • Enable self-service payment guidance and redirection to secure payment platforms.
  • Validate billing discrepancies and route complex issues to human agents.
  • Automate reminders and notifications for upcoming or overdue payments.
  • Support refunds, adjustments, and credit inquiries based on predefined business rules.
  • Integrate with clients's financial and billing systems to ensure data accuracy and consistency.
  • Maintain audit trails and transaction logs for compliance and reporting.
  • Ensure secure handling of financial and personally identifiable information (PII).
Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745 

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