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Live Chat Customer Support Jobs in Indiana (NOW HIRING)

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

Verawholehealth

$18 - $27/hr

Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated ... Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide the ...

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

... chat, account servicing, digital banking support, and issue resolution. As part of GreenWay Bank ... The Customer Support Specialist performs a broad range of customer support responsibilities ...

New

Bostondynamics

Field support inquiries and engage with customers across all communication channels, including live chat, phone, email, and customer portal. * Diagnostic Collaboration: Work directly with customers ...

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All JobsLive Chat Customer Support JobsLive Chat Customer Support Jobs in Indiana

Live Chat Customer Support information

See Indiana salary details

$11

$18

$26

How much do live chat customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for live chat customer support in Indiana is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What is a live chat customer support representative?

Live chat customer support representatives are professionals who assist customers in real-time through online chat platforms. They help resolve issues, answer questions, and provide product or service information without the need for phone calls. Their role is crucial in ensuring customer satisfaction by delivering quick, efficient, and friendly support. They often handle multiple conversations at once and are trained to communicate clearly and empathetically.

What are the key skills and qualifications needed to thrive as a live chat customer support representative, and why are they important?

To thrive as a Live Chat Customer Support representative, you need strong written communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and help desk systems is typically required. Active listening, patience, and multitasking are essential soft skills that help build rapport and efficiently handle multiple inquiries. These skills ensure quick, accurate, and friendly service, leading to customer satisfaction and loyalty in a competitive environment.

How does a live chat customer support representative typically handle multiple conversations at once, and what tools are commonly used to manage this workload?

Live Chat Customer Support representatives often manage several customer conversations simultaneously using specialized chat platforms that provide notifications, canned responses, and conversation prioritization features. Multitasking is key, as agents must quickly read, understand, and respond to various inquiries while maintaining accuracy and a friendly tone. Training and experience help agents develop strategies for efficiently switching between chats and resolving issues promptly. Common tools include Zendesk, LiveChat, and Intercom, which are designed to streamline workflows and track performance metrics.

What is the difference between Live Chat Customer Support vs Email Customer Support?

AspectLive Chat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Response TimeImmediate or within minutesHours to a day or more
Work EnvironmentOnline chat platforms, live support softwareEmail clients, ticketing systems
Required SkillsStrong typing, quick problem-solving, communication skillsClear writing, patience, detailed responses

Live Chat Customer Support involves real-time interaction, providing immediate assistance via chat, ideal for quick resolutions. Email Customer Support relies on asynchronous communication, suitable for detailed, documented responses. Both roles require strong communication skills but differ mainly in response time and work environment.

How do you become a live chat customer support?

To become a live chat customer support representative, candidates typically need good communication skills, basic computer proficiency, and customer service experience. Many employers require a high school diploma or equivalent, and some prefer familiarity with customer support tools or CRM software. Training is often provided on the job to familiarize new employees with company-specific systems and protocols.

What are popular job titles related to Live Chat Customer Support jobs in Indiana?

For Live Chat Customer Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Support jobs in Indiana look for?

The top searched job categories for Live Chat Customer Support jobs in Indiana are:

What cities in Indiana are hiring for Live Chat Customer Support jobs?

Cities in Indiana with the most Live Chat Customer Support job openings:

Live Chat Customer Support jobs near you
Infographic showing various Live Chat Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,992 per year, or $18.3 per hour.

Customer Service Associate

TWE Nonwovens US Inc

Fort Wayne, IN • On-site

$13.25 - $18.50/hr

Full-time

Re-posted 25 days ago

Job description

Description

JOB TITLE: Customer Service Associate  

PLANT: Fort Wayne - High Point - Schertz

REPORTS TO:  Customer Service Lead/ FW Materials Manager 

DEPT: Customer Service



Description: 

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality.


Please note that this role will begin as a temporary assignment but has the potential to become a full-time, permanent position.


Key Responsibilities

  • Data Management: Input, update, and maintain customer account information and records into company software and databases. 
  • Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of      customer satisfaction. 
  • Data Verification: Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing      entries. 
  • Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation.
  • File Organization: Scan, organize, and store physical and digital source documents in compliance with data privacy policies.

Requirements

 Qualifications & Skills

  • Experience: 1-3 years of experience in data entry, clerical administration, or customer support.
  • Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM).
  • Software Skills: Intermediate proficiency in Microsoft Office Suite (Word, Excel).
  • Attention to Detail: Meticulous eye for spotting errors and maintaining data integrity.

 It is not intended that this job description include all details of the work functions inherent in this position, nor does it give exclusive titles to every function described. The position incumbent will perform work equal or lower classification, as required or directed, and perform work of high classification for training purposes, or as warranted by emergency circumstances. 

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