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Live Chat Customer Support Jobs in Indiana (NOW HIRING)

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction. * Data Verification: Review data ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

... and support to all customers via phone, chat and email. This includes, but is not limited to ... Answer all incoming calls and live chat requests while providing an excellent customer experience.

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours ...

Bostondynamics

Field support inquiries and engage with customers across all communication channels, including live chat, phone, email, and customer portal. * Diagnostic Collaboration: Work directly with customers ...

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All JobsLive Chat Customer Support JobsLive Chat Customer Support Jobs in Indiana

Live Chat Customer Support information

See Indiana salary details

$11

$18

$26

How much do live chat customer support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for live chat customer support in Indiana is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Live Chat Customer Support representative, and why are they important?

To thrive as a Live Chat Customer Support representative, you need strong written communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and help desk systems is typically required. Active listening, patience, and multitasking are essential soft skills that help build rapport and efficiently handle multiple inquiries. These skills ensure quick, accurate, and friendly service, leading to customer satisfaction and loyalty in a competitive environment.

How can I become a live chat agent?

To become a live chat customer support agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with customer service software or chat platforms. Prior experience in customer support or related roles can be beneficial, and some employers may require basic computer skills and the ability to handle multiple chats simultaneously. Training is often provided by employers to familiarize new agents with company policies and tools.

How to make $1000 a week remotely?

A live chat customer support representative can earn $1000 a week by working full-time hours, often 40 or more hours, and providing high-quality service. Increasing earnings may involve handling multiple clients, gaining specialized skills, or working for companies that pay higher rates for experienced support agents. Consistent performance and efficient communication are key to maximizing income in this role.

What are live chat customer support representatives?

Live chat customer support representatives are professionals who assist customers in real-time through online chat platforms. They help resolve issues, answer questions, and provide product or service information without the need for phone calls. Their role is crucial in ensuring customer satisfaction by delivering quick, efficient, and friendly support. They often handle multiple conversations at once and are trained to communicate clearly and empathetically.

How much do live chat agents get paid?

Live chat customer support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, and proficiency with chat tools and communication skills are often required.

How does a Live Chat Customer Support representative typically handle multiple conversations at once, and what tools are commonly used to manage this workload?

Live Chat Customer Support representatives often manage several customer conversations simultaneously using specialized chat platforms that provide notifications, canned responses, and conversation prioritization features. Multitasking is key, as agents must quickly read, understand, and respond to various inquiries while maintaining accuracy and a friendly tone. Training and experience help agents develop strategies for efficiently switching between chats and resolving issues promptly. Common tools include Zendesk, LiveChat, and Intercom, which are designed to streamline workflows and track performance metrics.

Are live chat support jobs legit?

Live chat customer support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What is the difference between Live Chat Customer Support vs Email Customer Support?

AspectLive Chat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Response TimeImmediate or within minutesHours to a day or more
Work EnvironmentOnline chat platforms, live support softwareEmail clients, ticketing systems
Required SkillsStrong typing, quick problem-solving, communication skillsClear writing, patience, detailed responses

Live Chat Customer Support involves real-time interaction, providing immediate assistance via chat, ideal for quick resolutions. Email Customer Support relies on asynchronous communication, suitable for detailed, documented responses. Both roles require strong communication skills but differ mainly in response time and work environment.

What are popular job titles related to Live Chat Customer Support jobs in Indiana? For Live Chat Customer Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat Customer Support jobs in Indiana look for? The top searched job categories for Live Chat Customer Support jobs in Indiana are:
What cities in Indiana are hiring for Live Chat Customer Support jobs? Cities in Indiana with the most Live Chat Customer Support job openings:
Live Chat Customer Support jobs near you
Infographic showing various Live Chat Customer Support job openings in Indiana as of July 2026, with employment types broken down into 3% Locum Tenens, 57% Full Time, 8% Part Time, and 32% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,992 per year, or $18.3 per hour.

Part Time Customer Service (20-25 hours per week)

Twen Nonwovens US

Fort Wayne, IN • On-site

$14.75 - $20/hr

Full-time, Part-time

Posted 3 days ago

Job description

JOB TITLE: Customer Service Associate
PLANT: Fort Wayne - High Point - Schertz
REPORTS TO: Customer Service Lead/ FW Materials Manager
DEPT: Customer Service
Description:
We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality.
Please note that this role will begin as a temporary assignment but has the potential to become a full-time, permanent position.
Key Responsibilities
  • Data Management: Input, update, and maintain customer account information and records into company software and databases.
  • Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction.
  • Data Verification: Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing entries.
  • Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation.
  • File Organization: Scan, organize, and store physical and digital source documents in compliance with data privacy policies.

Requirements
Qualifications & Skills
  • Experience: 1-3 years of experience in data entry, clerical administration, or customer support.
  • Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM).
  • Software Skills: Intermediate proficiency in Microsoft Office Suite (Word, Excel).
  • Attention to Detail: Meticulous eye for spotting errors and maintaining data integrity.

It is not intended that this job description include all details of the work functions inherent in this position, nor does it give exclusive titles to every function described. The position incumbent will perform work equal or lower classification, as required or directed, and perform work of high classification for training purposes, or as warranted by emergency circumstances.

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