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Live Chat Customer Support Jobs in Indiana (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are proud to provide meaningful and purposeful work that supports independence and community ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

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All JobsLive Chat Customer Support JobsLive Chat Customer Support Jobs in Indiana

Live Chat Customer Support information

See Indiana salary details

$11

$18

$26

How much do live chat customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for live chat customer support in Indiana is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What is a live chat customer support representative?

Live chat customer support representatives are professionals who assist customers in real-time through online chat platforms. They help resolve issues, answer questions, and provide product or service information without the need for phone calls. Their role is crucial in ensuring customer satisfaction by delivering quick, efficient, and friendly support. They often handle multiple conversations at once and are trained to communicate clearly and empathetically.

What are the key skills and qualifications needed to thrive as a live chat customer support representative, and why are they important?

To thrive as a Live Chat Customer Support representative, you need strong written communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and help desk systems is typically required. Active listening, patience, and multitasking are essential soft skills that help build rapport and efficiently handle multiple inquiries. These skills ensure quick, accurate, and friendly service, leading to customer satisfaction and loyalty in a competitive environment.

How does a live chat customer support representative typically handle multiple conversations at once, and what tools are commonly used to manage this workload?

Live Chat Customer Support representatives often manage several customer conversations simultaneously using specialized chat platforms that provide notifications, canned responses, and conversation prioritization features. Multitasking is key, as agents must quickly read, understand, and respond to various inquiries while maintaining accuracy and a friendly tone. Training and experience help agents develop strategies for efficiently switching between chats and resolving issues promptly. Common tools include Zendesk, LiveChat, and Intercom, which are designed to streamline workflows and track performance metrics.

What is the difference between Live Chat Customer Support vs Email Customer Support?

AspectLive Chat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Response TimeImmediate or within minutesHours to a day or more
Work EnvironmentOnline chat platforms, live support softwareEmail clients, ticketing systems
Required SkillsStrong typing, quick problem-solving, communication skillsClear writing, patience, detailed responses

Live Chat Customer Support involves real-time interaction, providing immediate assistance via chat, ideal for quick resolutions. Email Customer Support relies on asynchronous communication, suitable for detailed, documented responses. Both roles require strong communication skills but differ mainly in response time and work environment.

How do you become a live chat customer support?

To become a live chat customer support representative, candidates typically need good communication skills, basic computer proficiency, and customer service experience. Many employers require a high school diploma or equivalent, and some prefer familiarity with customer support tools or CRM software. Training is often provided on the job to familiarize new employees with company-specific systems and protocols.

What are popular job titles related to Live Chat Customer Support jobs in Indiana?

For Live Chat Customer Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Support jobs in Indiana look for?

The top searched job categories for Live Chat Customer Support jobs in Indiana are:

What cities in Indiana are hiring for Live Chat Customer Support jobs?

Cities in Indiana with the most Live Chat Customer Support job openings:

Live Chat Customer Support jobs near you
Infographic showing various Live Chat Customer Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,992 per year, or $18.3 per hour.

Customer Support Technician II

Nortek Data Center Cooling (Nortek Data Center Cooling)

South Bend, IN • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Maximize your potential. Minimize your footprint.
Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.
At Nortek Data Center Cooling, we're shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees' commitment to quality, customer experience and operational excellence.
Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.
Other Benefits:
*Making NexGen Products - Cooling the World's Ever Expanding Data Centers
*Airconditioned work environment
*Benefits start day one
*401K match
*First year, 4 weeks' vacation (accrued)
Customer Support Technician II
About Nortek Data Center Cooling
Nortek Data Center Cooling builds systems that keep modern data centers running - from liquid cooling to large scale air solutions. Our work supports some of the world's most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution.
We keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving.
Our culture is hands on and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you'll feel at home.
With the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, high growth programs.
Position Summary
As our Service Technician - Data Center Service, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives.
Position Key Attributes
  • Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value.
  • Has integrity, works transparently and recognized for treating others with respect.
  • Takes accountability to create and execute solutions that deliver desired results and can "own it" in a Performance Driven Culture.
  • Works collaboratively as one team in a Teamwork culture.
  • Enjoys embracing and igniting change as a catalyst for improvement.
  • A "builder" who is comfortable in a continuous improvement culture.
  • Can thrive in a "legacy now" culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.
  • Position can be based at any US location

Position Responsibilities
  • Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
  • Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
  • Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer's building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job - building owners, general and mechanical contractors, engineers, and local servicing contractors.
  • Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
  • Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
  • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Position Qualifications
Requirements
  • High school diploma or equivalent
  • Three to five years' experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
  • Ability to travel ~85% of the time to various job sites for commissioning and warranty work
  • Superior analytical skills and attention to detail
  • Ability to read and interpret blueprints, plans, and manuals
  • Ability to stay on project through root cause analysis
  • Excellent customer service skills with desire to exceed internal and external customer expectations
  • Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery

Preferred
  • Trade/technical school or certification a plus
  • Product experience with industrial HVAC equipment or similar electromechanical products preferred
  • Strong experience in Microsoft Excel and Word
  • Intermediate experience with commercial projects
  • Building automation experience a plus

Nortek Data Center Cooling is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
Nortek Air Management and its divisions offer comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

Apply