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Online Chat Representative Jobs in Indiana (NOW HIRING)

WARE

Inside Sales Representative

New Albany, IN · On-site

WARE is seeking a customer-focused Inside Sales Representative to grow parts sales while providing ... Responsibilities • Provide exceptional customer service via phone, email, and online chat for ...

Merchants Bancorp

Client Support Specialist

Carmel, IN · On-site

$17.75 - $24/hr

The Client Support Specialist represents the organization with professionalism, accuracy, and a ... Handles inbound and outbound customer interactions (e.g., phone, email, online chat, and secure ...

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Online Chat Representative information

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$32

How much do online chat representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for online chat representative in Indiana is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.97 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.
What are the most commonly searched types of Chat Representative jobs in Indiana? The most popular types of Chat Representative jobs in Indiana are:
What are popular job titles related to Online Chat Representative jobs in Indiana? For Online Chat Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Online Chat Representative jobs in Indiana look for? The top searched job categories for Online Chat Representative jobs in Indiana are:
What cities in Indiana are hiring for Online Chat Representative jobs? Cities in Indiana with the most Online Chat Representative job openings:
Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $41,977 per year, or $20.2 per hour.

Inside Sales Representative

WARE

New Albany, IN • On-site

Full-time

Posted 21 days ago

Job description

WARE is one of the nation's largest and most expansive boiler rental, service, education, and training companies. A family-owned business founded in 1952, WARE has experienced continual growth for over 70 years. The company culture strongly rooted in service, growth and generosity sets it apart, with these core values serving as the foundation of the company's success.
Steam power plays a significant role in the daily operations of many large economic sectors, such as health care, education, food, and petrochemical among others, poising WARE for expansive growth for years to come.
WARE is seeking a customer-focused Inside Sales Representative to grow parts sales while providing outstanding support to our Outside Sales, Service, and Rental teams. This role requires someone who enjoys solving customer problems, building relationships, and delivering exceptional service while managing orders from quote to completion. Prior experience as an Industrial Boiler-Burner Service Technician is a plus.
Responsibilities
• Provide exceptional customer service via phone, email, and online chat for WARE, BoilerWAREhouse.com, WARE Boiler University, and The Valve Shop
• Support Outside Sales, Service, and Rental teams by sourcing parts and equipment, preparing quotations, processing orders, and managing orders through delivery
• Coordinate with internal departments to ensure timely communication and successful order fulfillment
• Process customer orders, verify pricing and shipment details, and expedite deliveries as needed
• Proactively communicate order status, delivery updates, and changes with customers
• Complete sales reports, customer follow-up, and other assigned duties
• Perform other duties as assigned
Requirements
• High school diploma or GED required
• Five (5)+ years of industrial sales and customer service experience; steam/hot water, plumbing, or HVAC parts and service background preferred
• Strong customer service, relationship-building, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Proficient with CRM systems, Microsoft Office, and online business applications
• Highly organized with the ability to prioritize multiple tasks and manage details
• Self-motivated, adaptable, and collaborative with a positive, professional attitude

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