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Text Customer Service Jobs in Indiana (NOW HIRING)

Pizza Hut

Customer Service

Tell City, IN · On-site

$13.25 - $18/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Airtron

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

Manages all data entry including but not limited to utilization of emails, text messages and other ... Customer service mindset. * Ability to work independently and as part of a team. * Excellent ...

Airtron LLC

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Manages all data entry including but not limited to utilization of emails, text messages and other ... Customer service mindset. * Ability to work independently and as part of a team. * Excellent ...

Castle Subaru

Customer Service Specialist

Portage, IN · On-site

$55K/yr

Respond to customer inquiries via phone, text, email, and online platforms * Provide friendly ... Previous customer service experience is helpful, but not required * Eagerness to learn and be ...

Castle Subaru

Customer Service Specialist

Portage, IN · On-site

$55K/yr

Respond to customer inquiries via phone, text, email, and online platforms * Provide friendly ... Previous customer service experience is helpful, but not required * Eagerness to learn and be ...

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Text Customer Service information

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Indiana? For Text Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Indiana look for? The top searched job categories for Text Customer Service jobs in Indiana are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Indiana as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution.

Customer Service

Arnold Family of Restaurants, LLC

Tell City, IN

$13.25 - $18/hr

Other

Posted 21 hours ago

Job description

Working at Pizza Hut is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You’ll learn new things, get recognized for your efforts and learn skills that last a lifetime.

The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: 

You’re a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key – you’re not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You’ve got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork. And you’re at least 16 years old.

Keep in mind, this is just basic information. You’ll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We’ve got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!