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Text Customer Service Jobs in Indiana (NOW HIRING)

Parts Town

Customer Insights Analyst

Fort Wayne, IN · On-site

Implement text analytics and sentiment analysis to surface emerging themes and prioritize ... Experience working in eCommerce, service operations, or customer support environments. * Experience ...

Compass Group

CUSTOMER AMBASSADOR

Indianapolis, IN · On-site

$18/hr

... customer service in a fast-paced environment with strong attention to detail. * Pay Range : $16.50 per hour to $18.00 per hour We Make Applying Easy! Want to apply to this job via text messaging?

Compass Group

FOOD SERVICE WORKER

Richmond, IN · On-site

$13.50 - $16.25/hr

Text JOB to 75000 and search requisition ID number 1545486. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Shelbyville, IN · On-site

$14.25 - $17.50/hr

Text JOB to 75000 and search requisition ID number 1543930. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Interacts ...

Compass Group

FOOD SERVICE WORKER

Mount Vernon, IN · On-site

$17.35/hr

Previous customer service experience preferred. *Internal Employee Referral Bonus Available * Pay ... Text JOB to 75000 and search requisition ID number 1550372. The advertised program is an AI ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Muncie, IN · On-site

$13/hr

... customer service experience is preferred, but not required. * Fixed Pay Rate: $13.00 per hour. *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text ...

Compass Group

FOOD SERVICE WORKER

Warsaw, IN · On-site

$18/hr

Text JOB to 75000 and search requisition ID number 1535855. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Compass Group

FOOD SERVICE WORKER/CASHIER

Kokomo, IN · On-site

$14.50/hr

... customer service experience is preferred, but not required. * Fixed Pay Rate: $14.50 per hour. *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text ...

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All JobsText Customer Service JobsText Customer Service Jobs in Indiana

Text Customer Service information

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Indiana? For Text Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Indiana look for? The top searched job categories for Text Customer Service jobs in Indiana are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Digital Retail Customer Specialist

Digital Retail Customer Specialist

Garber Chevrolet Highland

Highland, IN • On-site

$15 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Are you ready to begin a career that rewards outstanding performance? That will take you as far as your drive and ambition wants to go? Do you want to work for an award-winning business that values exceptional customer service as well as high-employee satisfaction? Then don't look any further, because you've found just that with Garber Automotive Group.
Who are we?
We are a third-generation family-owned business with over 17 franchised dealer brands in 26 locations across six states and over 2,500 employees. Garber Automotive Group is No. 61 of the 150 largest dealer groups, according to Automotive News, and several of our Garber dealerships have earned the "Top 100 Dealers to Work For" distinction. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for talented individuals to add to our team. Currently, we are seeking a friendly, self-motivated candidate to fill the role of Digital Retail Customer Specialist, who are often the first contact for customers interested in purchasing a vehicle online. The qualified candidate will be expected to:
  • Establish contact with online shoppers utilizing phone, text and e-mail communication methods
  • Discover shopper's objectives, wants and needs through constructive qualifying engagement
  • Be a value-added resource to the customer by providing them with vehicle and pricing information, support and alternative suggestions that meet their needs.
  • Schedule appointments for the customer to visit the showroom to experience the vehicle in person and to finalize the purchase
  • Build vehicle value by demonstrating to the customer expert level knowledge of differentiating features and benefits for each model in the lineup.
  • Close sales and work with the Finance Manager to provide a world class vehicle delivery
  • Follow up with the customer periodically after the sale to ensure their complete satisfaction and to network for additional sales opportunities.
Benefits
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
  • Competitive pay
  • Outstanding medical, dental, and vision plans, as well as life insurance
  • 401K with company match
  • Employee discounts on all vehicles and services
Job Requirements
  • Minimum high school diploma or GED equivalent required
  • 2-5 years sales and customer service experience preferred but not required
  • Automotive sales background a plus
  • Excellent customer service, organizational, and negotiation skills
  • Self-motivated, goal-oriented, and enthusiastic presence in a team environment
  • Strong written and communication skills
  • Valid driver's license required as well as clean driving record
  • Professional appearance and work ethic

If this sounds like an opportunity for you, click Apply now to fill out our user-friendly online job application!

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