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Text Customer Service Jobs in Indiana (NOW HIRING)

Greg Hubler Automotive

Collision CSR assistant

Marion, IN · On-site

$14.25 - $19.50/hr

Customer Service Representative If you are looking for a full-time career with excellent ... email, text or phone. * Obtaining customer signature for initial approvals and permissions

Carrington

Customer Service Specialist, I

Westfield, IN · On-site

$22/hr

The Customer Service Specialist I will be responsible for providing excellent customer service by ... Carrington does not do interviews or make offers via text or chat. #LI-SY1 Carrington is an equal ...

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All JobsText Customer Service JobsText Customer Service Jobs in Indiana

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Indiana?

For Text Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Indiana look for?

The top searched job categories for Text Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Text Customer Service jobs?

Cities in Indiana with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Customer Service Supervisor, CMS

Westfield, IN • On-site

Carrington Holding Company, LLC
Finance and Insurance • 1 - 5K employees
Learn more about Carrington Holding Company, LLCexternal

$64K - $74K/yr

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description


Come join our amazing team and work a hybrid schedule!
The Customer Service Supervisor will oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consistent goal achievement. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $64,480.00/yr to $74,480.00/yr plus monthly incentive bonus.
What you'll do:
  • Supervise the entire operation of a unit within the Customer Service Department.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
  • Responsible for ensuring that corporate standards are communicated and consistently applied throughout the unit.
  • Review the unit's daily productivity report and utilize monitoring systems to effectively evaluate and impact performance.
  • Assist in answering escalated borrower inquiries and answer complex/general questions from team.
  • Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
  • Train, educate, assist and motive employees to meet and exceed set performance goals.
  • Create and maintain a motivating and positive working environment.
  • Monitor real time key performance metrics (KPI's) to ensure proper coverage and identify continuous improvement opportunities.
  • Conduct team meetings to ensure the team is current on company's policies, procedures and address training opportunities.
  • Perform other duties as assigned.

What you'll need:
  • High school diploma or equivalent work experience.
  • Three (3) plus years' customer service/call center experience in a high-volume telephone contact environment.
  • Two (2) years or more Mortgage Loan Servicing industry experience preferred.
  • Intermediate MS Office skills.

Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
#LI-SY1

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