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Text Customer Service Jobs in Fishers, IN (NOW HIRING)

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Text Customer Service information

See Fishers, IN salary details

$9

$17

$25

How much do text customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for text customer service in Fishers, IN is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.57 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Fishers, IN? For Text Customer Service jobs in Fishers, IN, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Fishers, IN look for? The top searched job categories for Text Customer Service jobs in Fishers, IN are:
What cities near Fishers, IN are hiring for Text Customer Service jobs? Cities near Fishers, IN with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Fishers, IN as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Temporary. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $36,596 per year, or $17.6 per hour.

Customer Service Representative

Guild Garage Group

Indianapolis, IN • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let's Talk. Your Future Starts Here!
At Garage Door Doctor, we're more than just a small business-we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.
We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.
What You'll Be Doing:
You'll be the voice of Garage Door Doctor-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:
  • Deliver top-notch service with a positive, empathetic, and professional approach.
  • Handle a high volume of calls with confidence and efficiency.
  • Work across multiple channels (email, chat, phone) to solve problems and provide updates.
  • Think on your feet, research solutions, and provide helpful, friendly responses.
  • Keep accurate records of customer interactions and transactions.
  • Recognize opportunities to recommend additional services that benefit the customer.
  • Work closely with technicians and team members to ensure seamless service.
  • Learn our services inside and out-becoming a go-to expert.
What We're Looking For:
  • 1+ year in a customer service role (bonus points if it's in home services or tech!)
  • Excellent communication and active listening skills.
  • Strong organization, time management, and multitasking abilities.
  • Friendly, adaptable, and calm under pressure.
  • Familiarity with ServiceTitan is a big plus (but not required-we'll train you!).
  • A team player who's excited about growth and making a real impact.
  • High school diploma or equivalent.
Why You'll Love It Here:
  • Team-first culture where your contributions matter.
  • Opportunities for advancement-we love to promote from within!
  • Respect, recognition, and rewards for hard work and dedication.
  • Hands-on training and mentorship to help you shine.
  • A chance to build a career with a growing, respected local company.

This position is based in our Indianapolis, IN office-where great things are happening every day.
What we have to offer you!
  • Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
  • Employee Discount
  • Employee Referral
  • You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
  • Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$18-$21 USD
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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