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Text Customer Service Jobs in Indiana (NOW HIRING)

Radial Inc.

Client Services Representative

Avon, IN · On-site

$52K - $89K/yr

Provide exceptional service by assisting customers via phone, email, chat, and text. * Processes requests, escalations, and other queues correctly and efficiently. * Manages projects with minimal ...

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Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Indiana?

For Text Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Indiana look for?

The top searched job categories for Text Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Text Customer Service jobs?

Cities in Indiana with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Inbound Customer Service Center Representative I, Customer Service Center, South Bend, IN

South Bend, IN • On-site

1st Source Bank
Commercial Banking • 1 - 5K employees
Learn more about 1st Source Bankexternal

$15.75 - $21.25/hr

Full-time

Re-posted 4 days ago

1st Source Bank rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARYTo provide quality service to clients via telephone, responding to both internal and external customers, and assist in customer needs and problem resolution.
Center hours are Monday through Friday 8 a.m. to 8 p.m. and on Saturdays 9 a.m. to 1 p.m. Must be available to work a flexible schedule.ESSENTIAL REQUIREMENTS
  • Accurately responds to both external and internal customer inquiries ensuring that all needs are met and handled appropriately during their initial contact.
  • Assist Customer Service Center Management team to evaluate the current approach to resolving client online banking, text banking, and VRU accessibility issues.
  • Make recommendations, based on IT training and experience, on improving current solutions and/or developing a program that will provide a consistent application of troubleshooting of technology issues.
  • Responsible for servicing existing and potential customers via telephone inquiries.
  • Ability to listen carefully, probe for additional details, and ask targeted questions to gather information.
  • Exceeds customer expectations through the superior, consistent delivery of products and services with the objective of enhancing customer loyalty and expanding customer relationships.
  • Learns and maintains a vast amount of knowledge pertaining to products, procedures, and policies. Uses knowledge to make effective recommendations to customers to resolve initial and additional needs.
  • Provides efficient and responsive customer service to customers by maintaining an acceptable level of productivity as measured through established metrics, which includes (but are not limited to) schedule adherence, availability, and attendance.
  • Effectively works individually and in a team environment.
  • Develops customer rapport and discovers customer needs.
  • Regular and predictable attendance is an essential requirement of the position.
  • Completes compliance training as required.
  • Understands all laws and regulations that apply to the position and complies with the requirements.
  • Uses various computer systems for information gathering and/or troubleshooting as needed.
  • Performs all other duties as assigned.

EXPERIENCE/SKILLS
  • One (1) or more years of previous banking experience preferred.
  • Ability to work in a team atmosphere.
  • Excellent communication skills, within an environment of heavy phone-based interaction.
  • Strong problem-solving skills.
  • Strong organizational and time management skills to perform multiple tasks within a limited time frame.
  • Ability to treat people with respect under all circumstances, instills trust in others, and upholds the values of the organization.
  • Bilingual speaking (English/Spanish) preferred.
  • Computer skills (Word and Excel); ability to navigate through various software and systems.

EDUCATIONHigh School Diploma/GED required.
TRAVEL REQUIREMENTSMinimal or occasional travel for meetings, projects or training as needed.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENTMS Office PC, fax, phone and standard office equipment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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