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Overnight Waste Management Customer Service Jobs

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Waste Management Helper

Dallas, TX · On-site

$41K - $48K/yr

We have an opening for a talented Waste Management Helper to work collaboratively across teams and ... service to customers and team members, respond promptly to inquiries and resolve basic issues ...

Swananorcal

$120 - $145/hr

County of Yolo, Department of Community Services, Division of Integrated Waste Management $119,683.20 - $145,496.00 / yr. The County is seeking a Waste Management Operations Manager to lead a nd ...

New

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Waste Management Helper

Arlington, VT · On-site

$14.75 - $18/hr

Were seeking a motivated Waste Management Helper, where you will adhere to safety guidelines and ... services to better assist others, and provide friendly assistance to customers and team members.

Gana-A'Yoo, Limited - Antarctic Program

$750 - $950/wk

Waste Management Specialist SEASON: Winter (April - Oct) LOCATION : Palmer Station, Antarctica ... Our Food Services are committed to customer satisfaction and thorough quality control processes ...

Gana-A'Yoo, Limited - Antarctic Program

$700 - $950/wk

POSITION: Waste Management Specialist SEASON: Austral Summer (Oct - Feb) LOCATION : South Pole ... Services extend across North America and include such diverse facilities as drilling, mining ...

Waste Connections

Roll Off Driver- Brooklyn NY

Bronx, NY · On-site

$34.60 - $36.30/hr

Overnight Waste connections is looking for a safety-conscious and dependable Roll-Off Driver to ... Communicate professionally with customers and team members * Maintain a clean and safe work ...

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Waste Management Helper

Bakersfield, CA · On-site

$14.75 - $18/hr

... services to better assist others, work with supervisors to meet daily goals, adhere to safety ... customers and team members, help organize and maintain a tidy workspace. To succeed in this role ...

Gana-A'Yoo, Limited - Antarctic Program

$500 - $950/wk

Waste Management Specialist SEASON: Austral Summer (October - February) LOCATION : South Pole ... offers services with ongoing contracts in many facility types, such as, military training ...

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Overnight Waste Management Customer Service information

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$24.5K

$58K

$101K

How much do overnight waste management customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for overnight waste management customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Waste Management Customer Service vs Waste Collection Driver?

AspectOvernight Waste Management Customer ServiceWaste Collection Driver
Required CredentialsHigh school diploma, customer service skillsCommercial driver's license (CDL), driving experience
Work EnvironmentCall centers, office settings, customer interactionsOutdoor, driving routes, physical labor
Employer & Industry UsageWaste management companies, service providersMunicipal waste departments, private waste collection firms

While Overnight Waste Management Customer Service focuses on assisting customers and managing service inquiries remotely, Waste Collection Drivers are responsible for physically collecting waste from designated routes. Both roles are essential in waste management operations but differ significantly in credentials, work environment, and daily tasks.

What cities are hiring for Overnight Waste Management Customer Service jobs?

Cities with the most Overnight Waste Management Customer Service job openings:

What are the most commonly searched types of Waste Management Customer Service jobs?

The most popular types of Waste Management Customer Service jobs are:

What states have the most Overnight Waste Management Customer Service jobs?

States with the most job openings for Overnight Waste Management Customer Service jobs include:

Overnight Waste Management Customer Service jobs near you
Infographic showing various Overnight Waste Management Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Senior Customer Service Representative

Apex Waste Solutions

Gypsum, CO • On-site

$29 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 hours ago

Job description

Job Title: Senior Customer Service Rep

Job Type: Full-Time

Location: Vail, Colorado

Application Deadline: Position will remain open until filled

Pay: 29.00$ - 30.00$ Hourly

 

About Us:

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary:

The Senior Customer Service Representative serves as a subject matter expert (SME) within the Customer Experience team, providing advanced customer support while acting as a mentor and resource for fellow representatives. This role handles complex customer issues, supports employee onboarding and training, assists with quality assurance initiatives, and partners with leadership to improve processes and customer satisfaction.

The Senior Customer Service Representative does not have direct supervisory responsibility but serves as a team leader through coaching, knowledge sharing, and leading by example. This position plays a key role in customer retention, service recovery, and identifying opportunities to strengthen customer relationships and grow revenue.

Key Responsibilities:

Customer Service Excellence

  • Resolve complex customer inquiries, complaints, billing issues, and service concerns that require advanced problem-solving. 
  • Serve as the escalation point for customer issues beyond the scope of frontline representatives. 
  • Deliver exceptional customer experiences while balancing customer satisfaction with company policies and operational efficiency. 
  • Independently resolve the majority of customer concerns with minimal leadership involvement. 
  • Maintain professionalism during difficult customer interactions and negotiate effective resolutions. 

Team Leadership & Coaching

  • Serve as a mentor and coach for Customer Service Representatives. 
  • Assist with onboarding and training new team members. 
  • Share best practices and provide ongoing guidance to improve individual and team performance. 
  • Lead by example in customer interactions, professionalism, and company values. 
  • Support leadership by answering questions and serving as the department's subject matter expert. 

Quality Assurance & Process Improvement

  • Participate in quality assurance reviews and calibration sessions. 
  • Monitor trends in customer interactions and recommend improvements to policies, workflows, and customer communication. 
  • Identify recurring service issues and collaborate with Operations, Billing, Sales, and Dispatch to develop long-term solutions. 
  • Assist with developing documentation, training materials, and process standards. 

Customer Retention & Growth

  • Proactively identify opportunities to retain at-risk customers. 
  • Promote additional Apex Waste Solutions services when appropriate. 
  • Support customer referrals and identify opportunities for residential and commercial growth. 
  • Partner with Sales and Operations to ensure smooth customer transitions and exceptional service delivery. 

Cross-Functional Collaboration

  • Serve as the customer service department representative for cross-functional projects. 
  • Build strong relationships with Operations, Dispatch, Sales, Billing, Fleet, and Field Leadership. 
  • Communicate customer trends and recommend operational improvements that enhance the customer experience.

Qualifications:

  • Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education

  • High school diploma or GED required. 
  • Associate's degree in Business, Communications, or related field preferred. 

 

Required Skills & Competencies

  • Advanced customer service and conflict resolution skills 
  • Strong communication and interpersonal abilities 
  • Leadership and peer coaching skills 
  • Advanced knowledge of customer service systems and processes 
  • Critical thinking and sound decision-making 
  • Strong organizational and time management skills 
  • Ability to work independently and manage multiple priorities 
  • Proficiency in Microsoft Office and CRM/customer service software 
  • High level of professionalism, accountability, and ownership 

Performance Expectations

  • Deliver exceptional customer service and resolve complex issues. 
  • Serve as a trusted resource and mentor to the Customer Experience team. 
  • Support training, quality assurance, and process improvement initiatives. 
  • Promote customer retention through effective service recovery. 
  • Demonstrate leadership through collaboration, coaching, and continuous improvement. 

 

Key Performance Indicators (KPIs)

  • Customer Satisfaction (CSAT) 
  • Escalation Resolution 
  • Quality Assurance (QA) Score 
  • First Contact Resolution (FCR) 
  • Average Speed of Answer (ASA) 
  • Customer Retention 
  • Productivity & Occupancy 
  • Coaching & Knowledge Sharing

 

Working Conditions:

  • Full-time position, Monday through Friday
  • In Office
  • Frequent use of a computer, phone, and headset.

Compensation & Benefits:

  • $29.00 - $30.00 Hourly
  • Medical, Dental, & Vision Insurance
  • Matching 401k
  • Long Term & Short Term Disability 
  • Life Insurance
  • Paid Time Off


As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.