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Waste Management Customer Service Jobs (NOW HIRING)

Ally Waste Services

Waste Tech - Sunnyvale

Sunnyvale, CA · On-site

$21 - $22/hr

... management, facilities, landscaping, or a similar outdoor labor role. * Familiarity with recycling guidelines and proper waste handling practices. * Customer-facing experience in a service ...

Western Elite

Call Center Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Customer Support : Answer incoming calls and emails, providing information about waste management services, including trash collection, recycling, and dumpster rentals. * Service Scheduling : Assist ...

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How much do waste management customer service jobs pay per year?

As of Aug 6, 2026, the average yearly pay for waste management customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the common challenges faced in waste management customer service, and how are they addressed?

In a Waste Management Customer Service position, common challenges include handling customer complaints about missed pickups, billing issues, or service disruptions, often during high call volumes or tight deadlines. Professionals in this role use effective communication and problem-solving skills to resolve concerns quickly while remaining calm and courteous under pressure. Collaboration with drivers, dispatchers, and operations staff is frequently necessary to investigate and resolve service-related questions. Ongoing training, supportive team environments, and standardized procedures help customer service representatives manage these challenges and deliver reliable support to customers.

What is a waste management customer service?

A Waste Management Customer Service job involves assisting customers with inquiries related to waste collection, recycling, billing, and service requests. Representatives handle complaints, schedule pickups, provide information on waste disposal guidelines, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and knowledge of company policies.

What are the key skills and qualifications needed to thrive in waste management customer service?

Succeeding in Waste Management Customer Service requires strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and knowledge of waste collection schedules are often important in this role. Excellent listening skills, patience, and a positive attitude help individuals excel when resolving customer issues and working with team members. These competencies contribute to efficient service delivery, high customer satisfaction, and effective handling of inquiries or complaints.

More about Waste Management Customer Service jobs
What cities are hiring for Waste Management Customer Service jobs? Cities with the most Waste Management Customer Service job openings:
What are the most commonly searched types of Waste Management Customer Service jobs? The most popular types of Waste Management Customer Service jobs are:
What states have the most Waste Management Customer Service jobs? States with the most job openings for Waste Management Customer Service jobs include:
What job categories do people searching Waste Management Customer Service jobs look for? The top searched job categories for Waste Management Customer Service jobs are:
Waste Management Customer Service jobs near you
Infographic showing various Waste Management Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Representative

Waste Connections of Canada

Pasco, WA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 hours ago

Job description

Customer Service Representative

📍 Location: 6425 Pasco Hauling - New Port Richey, FL
💰 Pay: $18.00 per hour
🕒 Schedule: Monday-Friday | 8:00 AM - 5:00 PM )

Why Choose Waste Connections?

At Waste Connections, we're more than a waste management company-we're a team committed to serving our communities and supporting each other. We believe in creating an environment where employees feel empowered, valued, and trusted to make a difference every day.

About the Role

As a Customer Service Representative, you'll be the voice of our company-helping customers with their service needs and ensuring smooth operations for our drivers and teams. This role is about more than answering calls-it's about building relationships, solving problems, and making a positive impact.

What You'll Do

  • Answer customer calls and process requests for new service, changes, or discontinuation

  • Accept payments, research billing inquiries, and update account information

  • Work closely with drivers and operations teams to ensure timely and accurate service

  • Resolve customer issues with cost-effective, safe, and environmentally responsible solutions

What Makes You a Great Fit

  • 2+ years of high-volume customer service experience

  • Proficiency with Microsoft Word, Excel, and Outlook

  • Excellent verbal and written communication skills

  • Strong problem-solving ability and a passion for helping people

What We Offer

  • Competitive Pay: $18/hr

  • Full Benefits Package, including:

    • Medical, Dental, Vision Insurance

    • 401(k) with Company Match

    • Paid Vacation

  • Extra Perks:

    • Employee Assistance & Mental Health Program

    • Emergency Travel Assistance

    • Prepaid Legal Plan

    • Scholarship Opportunities for Kids

    • Employee Stock Purchase Plan

    • Employee Relief Fund

    • Life Insurance & Disability Coverage

Join a team that values safety, teamwork, and community impact. Apply today and connect with your future at Waste Connections!

Waste Connections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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