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Waste Management Customer Service Jobs (NOW HIRING)

Solid Waste Management within DOTI provides essential trash collection, recycling, composting, and ... Assists with addressing customer service issues and escalates complex or sensitive concerns to ...

Customer Service Advocate

Sturtevant, WI · On-site

$20 - $21.90/hr

Our focus is delivering quality and safety-focused medical waste management services that reduce ... As a service to our customers we dispose and treat medical waste on site at our treatment ...

Perform other tasks, as directed by site services manager and project leaders, and agreed to by C&W ... Communication - Strong focus on customer service. Expert at listening. Speaks clearly and ...

Med Waste Box Truck Route Driver

Concord, NC · On-site

$16.75 - $21.75/hr

... customer service to assigned accounts daily, communicating any issues to Transportation Manager ... Ensures waste, supplies, and material handling equipment are secured prior to operating vehicle on ...

Showing results 21-40

Waste Management Customer Service information

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$24.5K

$58K

$101K

How much do waste management customer service jobs pay per year?

As of Sep 4, 2026, the average yearly pay for waste management customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a waste management customer service?

A Waste Management Customer Service job involves assisting customers with inquiries related to waste collection, recycling, billing, and service requests. Representatives handle complaints, schedule pickups, provide information on waste disposal guidelines, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and knowledge of company policies.

What are the key skills and qualifications needed to thrive in waste management customer service?

Succeeding in Waste Management Customer Service requires strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and knowledge of waste collection schedules are often important in this role. Excellent listening skills, patience, and a positive attitude help individuals excel when resolving customer issues and working with team members. These competencies contribute to efficient service delivery, high customer satisfaction, and effective handling of inquiries or complaints.

What are the common challenges faced in waste management customer service, and how are they addressed?

In a Waste Management Customer Service position, common challenges include handling customer complaints about missed pickups, billing issues, or service disruptions, often during high call volumes or tight deadlines. Professionals in this role use effective communication and problem-solving skills to resolve concerns quickly while remaining calm and courteous under pressure. Collaboration with drivers, dispatchers, and operations staff is frequently necessary to investigate and resolve service-related questions. Ongoing training, supportive team environments, and standardized procedures help customer service representatives manage these challenges and deliver reliable support to customers.

More about Waste Management Customer Service jobs

What cities are hiring for Waste Management Customer Service jobs?

Cities with the most Waste Management Customer Service job openings:

What are the most commonly searched types of Waste Management Customer Service jobs?

The most popular types of Waste Management Customer Service jobs are:

What states have the most Waste Management Customer Service jobs?

States with the most job openings for Waste Management Customer Service jobs include:

Infographic showing various Waste Management Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager, Laboratory, Hazardous Waste

Waste Management

Arlington, OR • On-site

$95K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Waste Management rating

7.5

Company rating: 7.5 out of 10

Based on 655 frontline employees who took The Breakroom Quiz

26th of 92 rated recycling and waste


Job description


I. Job Summary
Ensures the safe and efficient daily operation of the landfill laboratory. 
II. Essential Duties and Responsibilities
 

  • Manages all laboratory personnel, data, and quality control.
  • Implements waste analysis plan and RCRA regulations as it pertains to analysis and testing.
  • Reviews special waste to determine acceptability for hazardous waste disposal.
  • Performs routine laboratory functions as assigned.
  • Facilitates the receipt of materials for treatment and disposal in compliance with WM policies and procedures, including state and federal guidelines.
  • Applies appropriate treatment and disposal methodologies to be utilized at the facility for the specific waste.
  • Ensures that the health and safety of the employees and environment is maximized.
  • Oversees personnel needs of the laboratory including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
  • Works with other supervisors/managers to coordinate services and keep them informed as issues arise.
  • Keeps district manager fully informed of all problems or matters requiring his/her attention.
  • Makes personal contact with customers and assists them with questions and/or concerns as appropriate.
  • Ensures safety, cleanliness and organization of laboratory work area and related storage areas.
  • Conducts and/or attends and contributes to periodic meetings to maintain favorable working relationships among employees.
  • Provides training and presentations as needed in a positive and professional manner.
  • Updates and submits required reports in a timely manner.


III. Qualifications 
A. Required Qualifications 
 

  • Bachelor's Degree (accredited) in Chemistry, or in lieu of degree,
  • High School Diploma or GED (accredited) and 4 years of relevant work experience.
  • 7 years of relevant work experience (in addition to education requirement).


B. Preferred Qualifications 
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position is $95,700 - $121,990 per year. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.
WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow. 

What Waste Management employees say

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About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services and water, sewage, waste, steam, air heating and cooling systems

Company size

10,000+ Employees

Headquarters location

Houston, TX, US