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Customer Service Technician Jobs (NOW HIRING)

Gritter Francona

Customer Service Technician

Washington, DC · On-site

$19.50 - $26.25/hr

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. A Customer Service Technician will respond to technical issues escalated by ...

ZIEHL-ABEGG

Customer Service Technician

Winston Salem, NC · On-site

$16 - $21.50/hr

The Customer Service Technician is responsible for the repair/rework fans of returned products, and operation and maintenance of Service Rework line. Service Technicians help maintain 5S standards of ...

Brightspeed

Customer Service Technician

Napoleon, OH · On-site

$64K/yr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Baxter Springs, KS

$13 - $17.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Hinesville, GA · On-site

$15.75 - $21.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Baxter Springs, KS · On-site

$13 - $17.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lima, OH · On-site

$16.75 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Prescott, AR

$16.75 - $22.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

New

Brightspeed

Customer Service Technician

Roanoke Rapids, NC

$15.50 - $20.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Baxter Springs, KS

$13 - $17.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Roanoke Rapids, NC · On-site

$15.50 - $20.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Prescott, AR · On-site

$16.75 - $22.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

New

Brightspeed

Customer Service Technician

Baxter Springs, KS

$13 - $17.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lima, OH

$16.75 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Napoleon, OH

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lima, OH · On-site

$16.75 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

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Customer Service Technician information

See salary details

$10

$20

$31

How much do customer service technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service technician in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What is a customer service technician?

Customer service technicians assist customers with resolving technical issues with their service or equipment. As a customer service technician, your job duties include responding to customer technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to management. You are often the primary liaison with the customer on behalf of the company, so a friendly and professional attitude is required. To pursue a career as a customer service technician, you need a high school diploma or equivalent and industry-specific experience, though many employers provide on-the-job training.

What are the key skills and qualifications needed to thrive as a customer service technician?

To thrive as a Customer Service Technician, you need a strong background in troubleshooting, technical problem-solving, and customer support, often supported by a relevant associate degree or technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic hardware or software diagnostic tools is essential. Excellent communication, patience, and active listening are standout soft skills for this role. These abilities ensure effective resolution of customer issues, high satisfaction rates, and efficient technical support delivery.

What are the most common challenges faced by customer service technicians, and how can they be addressed?

Customer Service Technicians often encounter challenges such as troubleshooting complex technical issues remotely, managing high call volumes, and translating technical jargon into clear, customer-friendly language. To overcome these challenges, technicians can leverage comprehensive training resources, maintain up-to-date product knowledge, and use effective communication strategies. Regular collaboration with technical teams and ongoing learning also help technicians stay prepared for evolving technologies and customer needs.

What is the difference between Customer Service Technician vs Field Service Technician?

AspectCustomer Service TechnicianField Service Technician
CredentialsHigh school diploma or equivalent; certifications vary by industryHigh school diploma; technical certifications often preferred
Work EnvironmentCustomer locations, service centers, call centersOn-site at client locations, remote troubleshooting
Employer & Industry UsageTelecom, electronics, appliance repairIT, industrial equipment, HVAC, medical devices
Common Search & ComparisonCustomer Service Technician vs Field Service Technician

Customer Service Technicians primarily assist customers directly, focusing on troubleshooting, repairs, and support in various industries. Field Service Technicians also perform repairs and maintenance but often work on-site at client locations, handling more technical and complex tasks. Both roles require technical skills and certifications, but their work environments and daily responsibilities differ.

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What states have the most Customer Service Technician jobs?

States with the most job openings for Customer Service Technician jobs include:

What are popular job titles related to Customer Service Technician jobs?

For Customer Service Technician jobs, the most frequently searched job titles are:

Customer Service Technician jobs near you
Infographic showing various Customer Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Customer Service Technician

Gritter Francona

Washington, DC • On-site

$19.50 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.

A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses.  Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.

Requirements

  • High school diploma or GED
  • Experience with problem solving, debugging, and providing solutions to technical issues
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Experience working within a team-oriented, collaborative, agile environment.
  • Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
  • Experience documenting and communicating work-a-rounds and solutions clearly

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development

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