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Customer Service Technician Jobs (NOW HIRING)

ZIEHL-ABEGG

Customer Service Technician

Winston Salem, NC · On-site

$16 - $21.50/hr

The Customer Service Technician is responsible for the repair/rework fans of returned products, and operation and maintenance of Service Rework line. Service Technicians help maintain 5S standards of ...

Brightspeed

Customer Service Technician

Alma, KS

$15 - $20/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

North Wilkesboro, NC

$15.75 - $21.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Aurora, IN · On-site

$15.75 - $21/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Napoleon, OH

$64K/yr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Henderson, NC

$16 - $21.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Napoleon, OH

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

North Wilkesboro, NC · On-site

$15.75 - $21.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

North Wilkesboro, NC

$15.75 - $21.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Henderson, NC · On-site

$16 - $21.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Napoleon, OH · On-site

$64K/yr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lima, OH · On-site

$16.75 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Roanoke Rapids, NC

$15.50 - $20.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lima, OH

$16.75 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Roanoke Rapids, NC · On-site

$15.50 - $20.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lima, OH · On-site

$16.75 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Alma, KS · On-site

$15 - $20/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Hinesville, GA

$15.75 - $21.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Aurora, IN · On-site

$15.75 - $21/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lillington, NC · On-site

$14.50 - $19.50/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

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All JobsCustomer Service Technician Jobs

Customer Service Technician information

See salary details

$10

$20

$31

How much do customer service technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service technician in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What is a customer service technician?

Customer service technicians assist customers with resolving technical issues with their service or equipment. As a customer service technician, your job duties include responding to customer technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to management. You are often the primary liaison with the customer on behalf of the company, so a friendly and professional attitude is required. To pursue a career as a customer service technician, you need a high school diploma or equivalent and industry-specific experience, though many employers provide on-the-job training.

What is the difference between Customer Service Technician vs Field Service Technician?

AspectCustomer Service TechnicianField Service Technician
CredentialsHigh school diploma or equivalent; certifications vary by industryHigh school diploma; technical certifications often preferred
Work EnvironmentCustomer locations, service centers, call centersOn-site at client locations, remote troubleshooting
Employer & Industry UsageTelecom, electronics, appliance repairIT, industrial equipment, HVAC, medical devices
Common Search & ComparisonCustomer Service Technician vs Field Service Technician

Customer Service Technicians primarily assist customers directly, focusing on troubleshooting, repairs, and support in various industries. Field Service Technicians also perform repairs and maintenance but often work on-site at client locations, handling more technical and complex tasks. Both roles require technical skills and certifications, but their work environments and daily responsibilities differ.

What are the key skills and qualifications needed to thrive as a customer service technician?

To thrive as a Customer Service Technician, you need a strong background in troubleshooting, technical problem-solving, and customer support, often supported by a relevant associate degree or technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic hardware or software diagnostic tools is essential. Excellent communication, patience, and active listening are standout soft skills for this role. These abilities ensure effective resolution of customer issues, high satisfaction rates, and efficient technical support delivery.

What are the most common challenges faced by customer service technicians, and how can they be addressed?

Customer Service Technicians often encounter challenges such as troubleshooting complex technical issues remotely, managing high call volumes, and translating technical jargon into clear, customer-friendly language. To overcome these challenges, technicians can leverage comprehensive training resources, maintain up-to-date product knowledge, and use effective communication strategies. Regular collaboration with technical teams and ongoing learning also help technicians stay prepared for evolving technologies and customer needs.
More about Customer Service Technician jobs
What cities are hiring for Customer Service Technician jobs? Cities with the most Customer Service Technician job openings:
Who are the top companies hiring for Customer Service Technician jobs? The top employers for Customer Service Technician jobs are:
What states have the most Customer Service Technician jobs? States with the most job openings for Customer Service Technician jobs include:
What are popular job titles related to Customer Service Technician jobs? For Customer Service Technician jobs, the most frequently searched job titles are:
Customer Service Technician jobs near you
Infographic showing various Customer Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Customer Service Technician

ZIEHL-ABEGG

Winston Salem, NC • On-site

$16 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Ziehl-Abegg rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

With over 100 years' accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.
The Customer Service Technician is responsible for the repair/rework fans of returned products, and operation and maintenance of Service Rework line. Service Technicians help maintain 5S standards of Service Workshop, maintain documentation of returned customer products, prepare customer fans for return to customer, and manage scrap. This role supports both in-house service operations and off-site service trips. The technician plays a key role in ensuring customer satisfaction through timely and accurate service execution and complaint resolution.
Customer Service Technician
Your main responsibilities will be:
  • Repair/Rework fans that can be repaired
  • Perform electrical and mechanical troubleshooting of fans, components, and equipment.
  • Operate and maintain the Service Rework Line
  • Track and document customer returns in internal systems.
  • Maintain material inventories for in-house customer products.
  • Prepare and stage materials to be returned to the customer, returned to inventory, or scrapped (strapping, wrapping, and packaging materials for shipment)
  • Supports Service Calls to customers sites for repair/rework and troubleshooting.
  • Support Service Admins in obtaining parts and components needed for repairs.
  • Support global alerts and escalated warranty cases by collecting and analyzing data through direct observation of issues.
  • Maintain 5S standards in the service area.
  • Assist in responding to customer complaints and support internal teams/external as needed.
  • Perform other duties as assigned.

Job Requirements:
  • Electrical and mechanical work experience.
  • Proficiency in using tools and diagnostic equipment.
  • Experience with MS Office (Word, Excel, Outlook).
  • Knowledge of 5S practices and structured problem-solving.
  • Strong analytical and problem-solving abilities.
  • Customer-oriented mindset with flexibility and initiative.
  • Ability to work independently and collaboratively.
  • Strong documentation and communication skills.

We offer:
  • Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
  • We offer a comprehensive benefits package including Health, Dental and Vision options.
  • Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
  • 401(k) retirement account with a generous company match
  • Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
  • Holidays totaling eleven days (11) per calendar year including a floating holiday of employee's choice.
  • Career advancement and training opportunities
  • We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
  • EEO compliant employer

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