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Customer Service Technician Jobs (NOW HIRING)

Brightspeed

Customer Service Technician

Roanoke Rapids, NC · On-site

$15.50 - $20.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Lima, OH · On-site

$16.75 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Roanoke Rapids, NC · On-site

$15.50 - $20.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Hinesville, GA · On-site

$15.75 - $21.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Hinesville, GA · On-site

$15.75 - $21.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Aurora, IN

$15.75 - $21/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Aurora, IN · On-site

$15.75 - $21/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

McLane Company

Customer Service Technician

Carrollton, TX · On-site

$19 - $20/hr

The Customer Service Technician provides Tier 1, customer-facing technical support for McLane ordering and fulfillment technologies. This role supports SourceLink ordering, Smart Handheld (SHH ...

New

Brightspeed

Customer Service Technician

Chambersburg, PA · On-site

$17.25 - $23.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Pickford, MI · On-site

$14.75 - $19.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

La Crosse, WI · On-site

$17 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Chambersburg, PA · On-site

$17.25 - $23.25/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

La Crosse, WI · On-site

$17 - $22.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

Brightspeed

Customer Service Technician

Pickford, MI · On-site

$14.75 - $19.75/hr

As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You ...

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All JobsCustomer Service Technician Jobs

Customer Service Technician information

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How much do customer service technician jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service technician in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What is a customer service technician?

Customer service technicians assist customers with resolving technical issues with their service or equipment. As a customer service technician, your job duties include responding to customer technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to management. You are often the primary liaison with the customer on behalf of the company, so a friendly and professional attitude is required. To pursue a career as a customer service technician, you need a high school diploma or equivalent and industry-specific experience, though many employers provide on-the-job training.

What is the difference between Customer Service Technician vs Field Service Technician?

AspectCustomer Service TechnicianField Service Technician
CredentialsHigh school diploma or equivalent; certifications vary by industryHigh school diploma; technical certifications often preferred
Work EnvironmentCustomer locations, service centers, call centersOn-site at client locations, remote troubleshooting
Employer & Industry UsageTelecom, electronics, appliance repairIT, industrial equipment, HVAC, medical devices
Common Search & ComparisonCustomer Service Technician vs Field Service Technician

Customer Service Technicians primarily assist customers directly, focusing on troubleshooting, repairs, and support in various industries. Field Service Technicians also perform repairs and maintenance but often work on-site at client locations, handling more technical and complex tasks. Both roles require technical skills and certifications, but their work environments and daily responsibilities differ.

What are the key skills and qualifications needed to thrive as a customer service technician?

To thrive as a Customer Service Technician, you need a strong background in troubleshooting, technical problem-solving, and customer support, often supported by a relevant associate degree or technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic hardware or software diagnostic tools is essential. Excellent communication, patience, and active listening are standout soft skills for this role. These abilities ensure effective resolution of customer issues, high satisfaction rates, and efficient technical support delivery.

What are the most common challenges faced by customer service technicians, and how can they be addressed?

Customer Service Technicians often encounter challenges such as troubleshooting complex technical issues remotely, managing high call volumes, and translating technical jargon into clear, customer-friendly language. To overcome these challenges, technicians can leverage comprehensive training resources, maintain up-to-date product knowledge, and use effective communication strategies. Regular collaboration with technical teams and ongoing learning also help technicians stay prepared for evolving technologies and customer needs.
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Customer Service Technician jobs near you
Infographic showing various Customer Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Customer Service Technician

Brightspeed

Roanoke Rapids, NC • On-site

$15.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Brightspeed rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

48th of 99 rated telecommunications companies

Job description

Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
  • Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer facing work and sales referrals

Qualifications
WHAT IT TAKES TO CATCH OUR EYE
  • High School diploma (or equivalent) or higher
  • Ability to distinguish colors on facilities
  • Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

BONUS POINTS FOR:
  • Prior experience as a customer facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
  • A+/Net + Certified Required Soft Skills

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
#LI-MB1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

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